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Rated 4.3 out of 5 by 399 reviewers.
Rated 5.0 out of 5.0 by Nothing to complain about, great staff I would stay here again. Staff was very helpful and aside from spotty internet on the top floor corner room, the room was in great condition. November 21, 2014
Rated 3.0 out of 5.0 by Room Service, van and bathroom Please know I understand that a hotel can be busy, But I was amazed to see the same room service tray on the floor beside our door for more than 16 hours. I just don't understand why it took so long to pick up the tray - Did the kitchen think it took all night to eat? did the house keeping staff not see it when they arrived on the floor that morning? Also how can the valet lose the keys to the van? Yes that is what we were told when we asked for a ride. We were given a ride but had to wait for a bit due to the fact they could not find the keys to the second van. Not to be picky but I was also quite surprised by the size of the bathroom. TINY! We had a nice king sized room but the bathroom was sooo small. November 20, 2014
Rated 5.0 out of 5.0 by Super customer care My wife and I travel many times to Portland to visit our grandson, son and daughter in law. The staff at Holiday Inn By the Bay are more than friendly. They genuinely care about their guests. Care like that starts at the top and goes all the way to every employee. Nice location, great shuttle service, great in room service and it's simply a welcoming attitude that draws us back. There is a lot of good competition from other hotels but we keep coming back to Holiday Inn by the Bay. They're just plain better! November 19, 2014
Rated 5.0 out of 5.0 by Great location The hotel was very nicely appointed, clean, and conveniently located in downtown Portland. Parking was easy and safe, but I do wish it was free/included in the price of the room. The room was comfortable and clean, and the TV was huge! I did not use the gym, restaurant, pool (if there was one), or even the internet so I cannot speak to any of those amenities. I did use the hot chocolate machine in the lobby and it was great. Hotel staff were very friendly. The bed however, was not good. The mattress was very clearly worn out on the side near the bedside table that I assume most single travelers sleep on. I had a very hard time getting comfortable, slept barely a few hours, and my back hurt the next day. The second night I slept on the other side of the bed and it was noticeably more comfortable. Switching out the mattresses more often would make this place a perfect 10/10. November 19, 2014
Rated 4.0 out of 5.0 by Quick business visit A very short and enjoyable visit. Comfortable bed, nice TV, clean room and bathroom, relatively plush towels with plenty of soap/shampoo/lotion. I will gladly stay again on my next visit, and hope for some time to enjoy additional amenities. November 17, 2014
Rated 5.0 out of 5.0 by a lovely stay the hotel was very nice, staff friendly and helpful. we were there for a conference which went very smoothly with the staff being very helpful. close enough to the waterfront to walk to shops etc in warm weather. the shuttle service to area attractions and restaurants is a plus, although we were there during a "pub crawl" and found it difficult to get the shuttle to the restaurant we were going to because groups of "crawlers" kept cutting in front of us. perhaps the hotel could be more sensitive to guests who are there for other events, or have a system to make the shuttle more accesable to those who are not pushy. also getting the shuttle to come back for us was challenging because we had 3 groups of 12 passengers and i don't think they understood we needed 3 shuttles. overlall it was a lovely stay, i am im portland throughout the year and would stay there again. November 15, 2014
Rated 5.0 out of 5.0 by Great place for a couple's weekend Very clean room with everything you would need for a nice stay. Staff was very helpful with recommendations on where to eat and/or drink. The location is not completely ideal (although perfectly acceptable) since it is a 10 minute walk to the Old Port but at the same time it is much less expensive than those right in the Old Port. Plus, the hotel offers an on-call shuttle till 1 am which we did not use but was great to have the option. All in all, a great place to stay which I would highly recommend. November 13, 2014
Rated 4.0 out of 5.0 by very well located proffesssional operation as stated well located in central Portland close to shops food and sights and the best little music venue in town One Longfellow Square. will return soon November 12, 2014
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