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Rated 4.2 out of 5 by 327 reviewers.
Rated 4.0 out of 5.0 by Holiday Inn by the Bay The location of the hotel is great. You are within walking distance of great places to eat and bars and the CCCC. The bar area at the hotel is great with many local beers on tap and friendly service. The room was quiet at night. The only downside we saw was the mattresses were very soft it was almost like a water bed. I woke up with a stiff back about 5 times during the night. March 6, 2014
Rated 5.0 out of 5.0 by Pleasant Stay We were driving home from Myrtle Beach and stayed the night at your hotel. Everything was great! I have stayed before with the same reults. I left my glasses in the dining room and they are mailing them back to me! Thank you very much! March 1, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service. excellant value, great location, beatuful view of the bay, walking distance to great bars and dining February 28, 2014
Rated 5.0 out of 5.0 by Very clean hotel with very pleasant courteous staff. Stayed for for a relaxing night on the town with friends. Very pleased with the location and service. Rooms are clean and comfortable. February 26, 2014
Rated 5.0 out of 5.0 by overall very nice clean room, nice hotel. a little pricey, and you don't need a room card to enter from garage. nice lounge and the shuttle is a nice feature February 26, 2014
Rated 1.0 out of 5.0 by Find someplace else to stay! Some of the staff was rude to us, the bartender first ignored us, then double charged us. The food is poor and expensive. The front desk staff seem disorganized. The only good thing is the room was nice and clean and the price was fair. February 25, 2014
Rated 5.0 out of 5.0 by Excellent place to stay for business or leisure We stayed in a handicap room because of surgery. Did find a number of issues with this being a handicap room. The bed was normal height and should have been lower and the seat in the shower was very slippery. Definitely not a good situation for some one with disabilities, but for anyone else this room was very nice. February 24, 2014
Rated 3.0 out of 5.0 by Good for kids 12 and under, families Decent hotel, good location. Pool is a big plus for families with kids. Free breakfast for 12 and under a plus too. Rooms a bit outdated and beds were not comfortable. Pillows lumpy and so sleep was not as pleasant an experience as I had hoped. Would possibly stay here again. February 24, 2014
Rated 5.0 out of 5.0 by Great Service John the shuttle driver was very professional and helpful to my son and I. Thanks! February 22, 2014
Rated 5.0 out of 5.0 by Our Stay Hotel is clean and well maintained, restaurant/lounge is as well, and the food was much better than you would expect for "hotel food". The only negative thing I have to say is that you have to call the front desk to get an access code to utilize the wifi...I would prefer to just connect. February 22, 2014
Rated 5.0 out of 5.0 by Another satisfying stay at the Holiday Inn by the Bay We regularly stay at the Holiday Inn by the Bay when coming to Portland for theater or music events. This was another satisfactory stay for us. February 17, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Room in a great location Very comfortable room with good climate controls and easy check-in/out with easy access to parking and the elevators to/from garage. Bed/Mattress/Pillows all made for a very restful sleep in conjunction with the very good HVAC controls. Not too cold/hot and no noisy heater. Bar was open late enough and a relaxed atmosphere. TV's were good sized HD models. The only problem was very slow service at breakfast, which to be fair may have been due to the conference I was attending (understaffed that day?). Although the restaurant was not overloaded when I arrived, it still took 30 minutes to get an omelet from the kitchen. Overall, though it was a very nice stay and I would recommend it to others. I will stay there again. February 15, 2014
Rated 1.0 out of 5.0 by This is how they take care of Platinum member? Had reserved a "King Bed upgrade smoking room" but got there and was told they don't have any and they would have to check with manager to see what they could do. Five minutes later I was told they had a double bed room, very small and just kind of ruined the experience for my first time there. Will not even think of coming here again, very disappointed and they even took away the bonus 2000 points rate I signed up for. February 9, 2014
Rated 5.0 out of 5.0 by Excellent location This property is perfectly located for exploring the "Old Port" on foot. Close enough to walk everywhere, yet not enough on the beaten path for noisy traffic. Staff is extremely friendly and helpful. Lobster bisque and lobster roll in the restaurant are very good if you want to stay in. Rooms are what I expect in a Holiday Inn, comfortable, clean with the added convenience of a refrig and microwave. February 9, 2014
Rated 4.0 out of 5.0 by One night only We enjoyed this hotel for it's location and the staff is excellent. We were able to walk to dinner and really enjoyed exploring this unique city. Our only issue was the beds. They were very soft and uncomfortable and need to be replaced. Other than that the room was great. Had breakfast in the dining room on check out day and it was delicious and very inexpensive. Great staff. Would definitely stay there again and recommend it to others. February 5, 2014
Rated 5.0 out of 5.0 by Wonderful stay Great experience all the way around. From check-in to check-out. Staff was cordial and helpful, room was attractive and clean, noise level was nil, I had a wonderful time. Highly recommend this facility for a home away from home, whether on business or leisure time. February 4, 2014
Rated 5.0 out of 5.0 by Great stay The hospitality was warm and welcoming. Staff knew the area and were able to answer our questions knowledgeably. The room was comfortable and roomy. The location was a wonderfully centralized location to that part of Portland making the walking distance to port and inner city areas equally accessible. February 2, 2014
Rated 5.0 out of 5.0 by portland by the bay Excellent, clean rooms, Some for smoking which we appreciated. Parking was tough due to convention. January 30, 2014
Rated 5.0 out of 5.0 by Best hotel in Portland We always enjoy our stay at Holiday Inn by the Bay in Portland, ME. We visit several times a year to enjoy nearby shopping and restaurants. The staff is always friendly and helpful. Only negative experience was with the new charge for parking in the garage connected to the hotel. January 28, 2014
Rated 4.0 out of 5.0 by Comfort and Convenience I stay at HIBTB several time each year when I am in Portland on business. The location can't be beat for its proximity to the business district and to all the great restaurants. On site and easily accessible parking is also a big plus. The staff is always very friendly and helpful. The only criticism I can come up with is that the rooms, particularly the bathrooms, are beginning to show their age but they are very comfortable and reasonably clean. January 27, 2014
Rated 5.0 out of 5.0 by great hotel verry convient to get around the raea the shuttle service was great during my stay it was snowing we used the shuttle service daily the employees went out of there way to make feel at home I will recommend the hotel to family and friends January 27, 2014
Rated 5.0 out of 5.0 by Short but pleasant stay My room was on the top floor and had a wonderful view of the City of Portland. The bed was very comfortable and the room was clean and in good shape. Internet service was easy to access and reliable. The only downer was that the fan on the heat/AC unit ran continuously, even when on auto. The stay was short, but very comfortable. January 26, 2014
Rated 5.0 out of 5.0 by Our favorite hotel in Portland We have stayed at the Holiday Inn whenever we visit Portland. The staff is always friendly and helpful and the rooms are comfortable and well-appointed. We also appreciate the availability of rooms where smoking is allowed. January 24, 2014
Rated 5.0 out of 5.0 by Gem in Portland Great stay in January at Holiday Inn By The Bay. Staff was extremely kind and attentive whenever questioned or in casual passing. I had a bay view room which offered a beautiful view of Casco Bay. I have stayed in previous bay view rooms at this hotel and have seen many beautiful sunrises from it. This time the weather prevented that but still offered great viewing of boats in the water. Breakfast buffet was included with our stay as part of the group we were with and it was always stocked and have various options of hot and cold items. Shuttle service to the local area was also very helpful especially in the snowy weather we had and the shuttle driver was able to provide me with several great places to check out based on interests I expressed. January 24, 2014
Rated 5.0 out of 5.0 by Exceptional Service I thoroughly enjoyed my recent stay at the Holiday Inn by the Bay. The staff was helpful, accomodating, courtious, and professional. The rooms were great and the banquet facilities for our conference exceptional! Just a short walk to the Old Port. I highly recommend a stay! January 24, 2014
Rated 3.0 out of 5.0 by decent location The staff were great and we received a complimentary upgrade but the hotel is starting to show its age. The in-room air conditioning/heating units are very loud so good luck if you're a light sleeper or have a sleepy toddler in the room! Would have thought you would have had breakfast included especially off season and as a priority club member. But overall it's fine, just needs a makeover. January 23, 2014
Rated 4.0 out of 5.0 by Spontaneous Overnight A few friends of mine had never been to Portland before and I was planning on visiting a business associate of mine. We decided that we would spend a night in Portland so the friends could see the city and I could get a little work done as well. There was no question that we were going to stay at Holiday Inn by the Bay. The staff is always fantastic, the rooms are ample sized and comfortable and the location is absolutely ideal. The rates are quite reasonable and they have on-site parking for a small fee, saving us from having to use an in town garage. I always enjoy staying here and always recommend it to other people. January 23, 2014
Rated 5.0 out of 5.0 by Special Thanks I have stayed at Portland-by-the-Bay frequently, but this time I appeared with a sciatic leg. They could not have been more helpful, bringing an extra blanket, asking repeatedly if there was anything they could do to help. In the end, the trip, which was necessary and not pure pleasure, turned out to be one of the most relaxing I've had, and I returned home healthier than I left! January 15, 2014
Rated 5.0 out of 5.0 by All around great experience! It's very apparent that service has been taught from the top down. Very impressive hotel! I know there are other hotels in Portland but my wife and I always check this hotel for a room before we even consider staying anywhere else. January 15, 2014
Rated 5.0 out of 5.0 by Seriously, it doesn't get much better than this, folks! I've stayed in a lot of properties in my time (including some with a 5-Diamond rating), and this is one of the best I've ever been in. I didn't really have high expectations going in; I just chose this property because it was across the street from my meetings. So I was delighted to discover a place I would enjoy going back on vacation. First the lobby and front desk: the entry is clean and bright and modern, and the person who checked me in was friendly, welcoming, and professional. Then the room: fresh, clean, comfortable, and quiet. Excellent bed, comfortable pillows, great climate control system. Nice towels, real wood hangers in the closet, and a Keurig coffee maker! Workout facilities: basic machines, but a really nice pool that's actually long enough to do meaningful laps in. Room service: good food at a reasonable price, delivered well within the promised timeframe. Location: right in the heart of old Portland just steps from the art museum and other fun stuff to do. The best part, though? The people!!! Every single staff person I came into contact with was 5-star. Not only were they professional, they were NICE too!!! I will definitely be back!!!! January 12, 2014
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