Rated 4.3 out of 5 by 146
Rated 1.0 out of 5.0 by rswook Bad customer service will cause me to stay elsewhere in the future
We have been coming to this Holiday Inn for years. We have stayed there multiple times both with and without children.
We booked a suite and were told by central booking that we would receive a two room suite separated by a door, so that we could sleep our children in the second room of the suite.
In reality, when we arrived, the "suite" was only a single room and did not fit our needs. When we alerted Yadira, the front desk attendant, she was less than helpful. She insisted that it was our problem and said there was nothing she could do. What's worse is that she didn't even explain the situation in an adequate way to the manager so that the manager could help solve our issue. Instead, her position on this was that it was just our tough luck. We proceeded to call central booking who also gave us the same poor customer service. In the end, given that it was Thanksgiving and we had driven for 2 hours, we took the room and we made it work. The issue that we experienced was that it was a bait-and-switch. Central booking told us one thing and the staff gave us less than what we were promised.
We have never been treated so poorly by Holiday Inn. We have always enjoyed our stays in Freeport. I really don't know if we'll be back. The staff did nothing to solve the issue that they created. We were made to feel like we were asking too much and that WE were the ones being unreasonable.
The fact of this is that we were sold a room that we purchased specifically because we have a family and we needed a full, two room suite. What we were given was a little more than a regular room and we were given a room that we did not agree to. We purchased a suite and we were given a regular room that did not fit our needs.
December 2, 2013
Rated 5.0 out of 5.0 by LarryOnTheRoad Nov 17, 2013
Everything about this stay was enjoyable. Room, staff, locale. The lady at the front desk (didn't get her name) was very helpful. We checked in before the normal time. The room was beautiful, clean, and spacious.
The only thing that needs some improvement is the complimentary breakfast.
November 22, 2013
Rated 5.0 out of 5.0 by Mike3815 room
the room that we got (upgraded from a King to a suite) was get grand location was close to the highway and many other things.
November 21, 2013
Rated 5.0 out of 5.0 by roadrunnertara Very Nice Experience
We had a great experience at the Holiday Inn Express. We go there every year with our family for a November trip and we always have a great experience. The hotel is very clean and the staff is very courteous. The pool is nice, good size so several groups can be in there at once and you feel comfortable.
November 15, 2013
Rated 4.0 out of 5.0 by Rick2121 Nice Room
Clean room except for AC filter which cause a rattle in unit. Staff fixed problem by cleaning filter.
November 13, 2013
Rated 5.0 out of 5.0 by Alfalfa Holiday Inn Express
Extremely friendly & helpful staff.
Great room but tables, lamps and TV hadn't been dusted in awhile. Perhaps the room hadn't been occupied in awhile (???#.
Comfortable bed & excellent pillows.
Nice & generously sized bathroom. Clean.
Beautiful breakfast room. Food choices were fair. Would have preferred more fresh fruit. Eliminate the biscuits & gravy #???). Preferr waffles to pancakes. More selection of bagels.
Overall an excellent place!
November 9, 2013
Rated 4.0 out of 5.0 by SueDB Susan
no shampoo in the room, which was a problem and unexpected.
November 3, 2013
Rated 5.0 out of 5.0 by anniecew Not once but Twice
The first night we stayed was great, we came back through Freeport, and made a point of stopping at the same Holiday Inn
again. This time they upgraded our room, and it could not have been nicer. One thing that we really liked, were the windows REALLY opened to get some of that great Maine air in the room!
Did not get any recognition for IHG Members, but that's okay!
October 31, 2013
Rated 5.0 out of 5.0 by bigal69 Very pleased
We had never stayed at a Holiday Inn Express previously, and whlie Holiday Inn has a good reputation, we probably figured their lower-cost offshoot would be noticeably deficient in quality. We only booked a reservation because all of our favorite spots had no vacancies. However, I noted the price was more reasonable than most, and a full breakfast was included. When we arrived, we were very surprised with both the size and equiping of the room. Every normal amenity was supplied (e.g., microwave, fridge, ironing board), and the room was spacious -- really a suite with a sitting/dining area and a bedroom/office area. And nothing was cramped. There was plenty of room to move around without bumping into things. Everything was clean and nicely decorated. Even the free breakfast buffet could easily have matched some that I have paid $10-12 per person to enjoy. The staff was very pleasant and helpful. We would highly recommend a stay here, and will definitely do so again.
October 31, 2013
Rated 4.0 out of 5.0 by Sandyshore141 Positive experience with minor issues
I reported a droopy shower curtain and very watered down o.j. Overall, it was a pleasant experience for the money.
October 30, 2013
Rated 5.0 out of 5.0 by namashappy Great experience and awesome staff!
Enjoying the fall colors through New Hampshire and upstate Maine and not knowing our destination for the night we ended up in Freeport, ME. With luck we found ourselves in a well kept, updated, clean property with a staff that was efficient, friendly and eager to assist in anyway they could. Definitely a Holiday Inn Express property that I would highly recommend, you won't be disappointed.
October 16, 2013
Rated 4.0 out of 5.0 by GORilla45 Just OK
The front Desk staff was super, one of the housekeepers kind of shrugged my greeting off as if he didn't care. The room had a thin layer of dust, otherwise was good.
October 7, 2013
Rated 1.0 out of 5.0 Poor value
I travelled 6000 miles amd stayed Holiday Inn Express all of the way and this one was the most expensive.
October 6, 2013
Rated 5.0 out of 5.0 by Beth62 Wonderful home away from home
As always, our hotel was clean and comfortable. We know we can always count on Holiday Inn Express to provide a good night's sleep. It may cost a little more than some, but it is worth it. We always find it clean and inviting. We also enjoy the breakfast with no hassle.
The beds, especially the pillows, are just what we need when we are away from home.
October 4, 2013
Rated 5.0 out of 5.0 by BB4917 Overall Great Stay
The rooms were clean and the beds were very comfortable. This hotel is only a couple miles away from all of the great Freeport outlet shopping, including LL Bean. Lots of restaurants in the area and a great health food store across the street. Only a 20-30 minute drive to Portland, depending on traffic. A great place to stay and will be staying when I do business in the area again! The only downside about breakfast is that they don't have many gluten free options (with a health food store across the street that has tons of breads and baked goods that are gluten free).
October 3, 2013
Rated 3.0 out of 5.0 by Mzgma average
Check in was lack luster - ho hum. No IHG recognition. I find out later this is a non qualifying stay for Points. Every other Holiday Inn Express during the same week, total 4, awarded the expected points.
October 2, 2013
Rated 1.0 out of 5.0 by Chuck55 staff not friendly
when checking in the man at the deck was not personable, he didn't reconize us as platium members, he told us beakfast was at 1600 hrs we just lookes at each other, he might be military but were not ! no paper outside our door. Just not friendly people at this hotel.
September 30, 2013
Rated 3.0 out of 5.0 by Dja46 Lack of cleanliness
Room was overpriced. Crumbs on chair and sofa from previous guest. Not up to the standards I usually see at your inns.
September 26, 2013
Rated 5.0 out of 5.0 by Timothy564 2nd stay 2008 and 2013 really nice and clean
Great beds they are really comfortable. They made a reservation for us for the next night in New Hampshire.
September 24, 2013
Rated 4.0 out of 5.0 by Penken12 Room Service
Our room was very comfortable.Only thing we found that we did not like was that we tipped our housekeeper every day and we never got any of our amenities replaced and you could write your name in the dust.
September 24, 2013
Rated 4.0 out of 5.0 by SML579 Quiet ,clean and comfortable
I like this hotel chain. Snack bag was a nice surprise.
However, I was quoted a price but at check out it was a higher price.
Also my rewards points never showed up...were they entered by hotel personnel ?
September 23, 2013
Rated 5.0 out of 5.0 by leer41 ok beds ,fantastic staff.
I have slept in better beds at holiday in express, but they were not terrible. The staff was very helpful and great attitudes. I would stay here again.
September 20, 2013
Rated 5.0 out of 5.0 Great location
We have stayed here every year since it opened on our yearly trip to Maine. Good value, clean, and easy to get to. Loved shopping at LL Bean. Staff was excellent. Overall a very good experience .
September 16, 2013
Rated 5.0 out of 5.0 by Jackie44 Met all our expectations
Very clean and comfortable. Would recommend. Excellent location.
September 11, 2013
Rated 1.0 out of 5.0 by Rusko Very Poor Value
The bed was uncomfortable. The pillows were worse. The pillows were some of the lousiest I have have ever seen. On top of that the room was dusty and dirty. The staff were nice, but given the fact that they could do little or nothing, were useless. To give you an idea of the value, the next night we stayed at a competitor's hotel in Boston overlooking the water. The room was not only lovely, but clean. The bed comfortable and the pillows were pillows, not torn up pieces of foam rubber thrown in a pillowcase and sewn together like at the Holiday Inn. And get this, the room was significantly less than the Holiday Inn. Never again would we stay here.
September 4, 2013
Rated 5.0 out of 5.0 by callmelrc Great place to end a long day!
After six days on a schooner in Penebscot Bay a shower and a comfortable bed were certainly on our mind. Our room was waiting, the staff was inviting, and we capped off our trip with a stay at this fine property! The staff was knowledgeable about local attractions including dining!
September 4, 2013
Rated 4.0 out of 5.0 by Esc2013 Golf service
Very clean, nice property , breakfast is also good .
August 30, 2013
Rated 4.0 out of 5.0 by Becketsbuddies2010 Clean comfortable and relaxing
Have stayed here before. Spent two nights this visit. The one failing in this location is hot water in the morning. If you don't shower before 7:00AM the water will be lukewarm at best by 7:30 or 8:00. Made this comment a year ago and unfortunately things have not changed. Otherwise we had a very good experience.
August 22, 2013
Rated 5.0 out of 5.0 by PGR3 Excellent staff, clean and comfortable rooms
We stayed several nights with our three young children. Terrific hotel - helpful staff; clean, quiet, and spacious rooms. There is a laundry, and a nice pool. Breakfast is fairly good with a number of choices. Rooms were expensive, but comparable to rates at other hotels (during peak season in this location). Overall - very with the stay.
August 22, 2013
Rated 4.0 out of 5.0 by RichD626 Great family experience
My wife and I stayed here with our two boys on the way to northern Maine. The room was very comfortable - our youngest liked sleeping in his own large space on the pull-out couch.
The complimentary breakfast was a nice surprise, featuring a really nice choice of pancakes, eggs, bacon, toast, danish and a variety of juices and coffee.
We did not end up using the pool which looked clean and was warm, but opted instead to go into town to visit the shopping area, which was five minutes down the street.
August 21, 2013