Rated 3.9 out of 5 by 197
Rated 4.0 out of 5.0 by H00PY Good Value
The hotel is clean and comfortable. It is definitely above average for this level of hotel. Seems to have been remodeled recently and was very comfortable.
April 16, 2014
Rated 5.0 out of 5.0 by Ritagran Convienent to shopping, highway and restaurants
We stayed here several times and it's always the same. It's nice to know what to expect. Clean and comfortable. Staff was very friendly and helpful.
April 7, 2014
Rated 5.0 out of 5.0 Shopping Mecca
My wife and I stayed at this hotel recently, after we attended a concert at the Cumberland County Civic Center in Portland, Maine. The hotel is located only about 5-10 minutes from downtown Portland, which made it very convenient.
I didn't know this until we checked, but every room at this hotel is a suite! Everything about our stay was pleasing, from the friendly staff to the comfortable large room to the updated gym.
To close I wanted to mention how surprised we were to see the vast shopping options that were located almost within a short distance to the hotel. It seemed as if every retail store imaginable is represented in this small area, including a really nice mall.
Thanks for a great stay! We will be back!
April 2, 2014
Rated 5.0 out of 5.0 by Panida Excellent hotel in South Portland, Maine
I appreciated for all staffs ; receptionist , shuttle driver, house keeping etc.
Could you have shuttle van to Maine Mall as well?
March 30, 2014
Rated 2.0 out of 5.0 by jmoore12345 Some Room for Improvement
We have been staying here whenever we come into town to visit my mother. The location and price are competitive and the help is friendly, a little young, inexperienced and maybe overworked. We checked in late at night and there was no TV in the room. We feared that maybe the last occupants stole it and the motel did not know it. The young lady at the desk was nice and changed the room, but did not offer to come up to the floor and present the new keys herself. I had to go down and fetch them. I think it was because there was no one around to watch the desk. And there was no soap in the new room, but this time a TV. Halleluja. The next day, the exercise room was closed when it was supposed to be open and we had to ask someone to come down and open it. The next day, there were no towels or cups for the water in the weight room. Again, cheerfully corrected, but great hospitality requires better preparation.
I'm not being picky, people! Holiday Inn is not cheap and they boast to be the best.
And upper management should consider some simple changes in the common areas. First, have an automatic door at the entrance - at least not a door that requires you to PULL for heaven's sake! People got luggage! Yes, the storm door is automatic, but I was too busy cursing over setting my bags down and pulling those heavy doors to appreciate it.
And why in the world is there no microwave in the dining area????!!!!!!!! Whaddya mean I gotta go back to my room to heat my cold coffee?
Business area is mediocre. Just one computer in an open area. The printer is tricky and you will probably have to ask for the help to get your boarding pass printed.
The plusses remain big: A huge dining area with good continental-style choices. TVs in the exercise room that get all the stations. Spacious rooms with nice kitchenettes. Reliable internet that will not crash or ask you for authentication every half house. But management needs to tighten some things up.
March 24, 2014
Rated 4.0 out of 5.0 by A.G. Reception
When checking in was not greeted as a Platinum member and did not receive a member welcome package....
Was checked in for three nights, but after first night, door keys would not work....Had to have them reprogramed.
March 20, 2014
Rated 5.0 out of 5.0 by kvarg59 Like this Hotel
Good value, friendly staff and close to shopping and restaurant. 10 minutes from downtown.
March 19, 2014
Rated 3.0 out of 5.0 by JUST WONDERING Musty Smell
The room had a very musty smell which was very noticeable each time you entered the room.
March 13, 2014
Rated 5.0 out of 5.0 by ADKMTNS Quiet and comfortable....
I find myself in greater Portland on business about 4X each year.
This property does a fine job in all respects - and remains consistent as a hospitality provider.
March 9, 2014
Rated 1.0 out of 5.0 No control of the ice hockey teams that were on our floor.
This will be our first and last stay at the Holiday Inn. We stayed at the hotel for two nights with our two granddaughters. Both nights the hockey team players were loud and running up and down the halls. The second night I called the desk at 10:30 to ask that they come and quiet them down. They did come and do this. My question is why would you put us on a floor with these teams? This was very upsetting for us and our grandchildren. The price we paid was not worth it for what we had to put up with. This is not what we expected to have for a weekend getaway. I did send a letter to the manager of the hotel we stayed at with the events of our weekend stay there.
March 7, 2014
Rated 3.0 out of 5.0 by Tubbleweed67 Friendly staff and good continental breakfast
Beds and pillows were not comfortable.
Pool was out of order. Bathroom was cold.
King suite room was configured oddly.
Staff was friendly. Enjoyable continental breakfast.
March 2, 2014
Rated 4.0 out of 5.0 HI portland
This is our second time staying here. The rooms are super big so there's lots of room to spread out. The only thing I would improve are the beds. They're rock hard. I'd stay there more often if the pricing wouldn't fluctuate to so high at the dates of my visit.
February 28, 2014
Rated 5.0 out of 5.0 by Sneka1623 Perfect Location
This place was in the perfect location to the mall and the airport. I was able to do everything I wanted and still make my flight on time!
February 26, 2014
Rated 2.0 out of 5.0 by Smily Good hotel but...
I am IGH gold customer but at this hotel the front desk person didn't even greet me as a reward guest. Not to mention for asking if I would take an extra 300 points or a bottle of water. She was like talking to a machine. A automated check-in machine would have been more pleasant. Hotel itself was good. An acceptable fitness center. Breakfast was "just like any other Holiday Inn Express" and the lady who was taking care of breakfast was very pleasant. Room was quiet and comfortable.
February 2, 2014
Rated 5.0 out of 5.0 by buffalogm77 Perfect for a one night stay
I wasn't here very long, but the room was clean and close to the airport which was exactly what I needed it to be. Staff was friendly and answered my questions, I would stay here again!
February 2, 2014
Rated 5.0 out of 5.0 by Grella04 Great Room
Stayed for 1 night for a business trip. Close to airport and shooping/dining. Room was spacious and clean. Will definitley stay here again.
January 30, 2014
Rated 3.0 out of 5.0 by Priority Club Member Good Value
Good value for over night stay before flight to Miami for our cruises. Park and Fly works great. Very handy to shopping and food. The front desk clerks is usually touch and go with this particular hotel. I had stayed here number of times. Sometimes you get great services with a smiles but other times you get your key to your room. This is the only Holiday Inn express that I never once get recognized as their Platinum member.
January 20, 2014
Rated 5.0 out of 5.0 by Keelie EXCELLENT STAFF!!!
We had no vehicle as we were dropped off for our stay before catching a flight the next morning. So, it was in the beginning of the big Winter storm and our flight had been cancelled for the next day. The hotel shuttled me to the airport and back AND my daughter and I to the mall and back in the snow! It was such a pleasant stay thanks to ALL of the staff here! I do not remember the two different shuttle drivers names, but I do remember the front desk man's name was Jason. He bent over backwards to make our stay enjoyable even though we were basically stranded with no vehicle. Anytime we needed a lift somewhere, they were there to help us out. What a great group of staff!! Keep up the good work!! Thank you so much for making us feel so welcome.
January 15, 2014
Rated 4.0 out of 5.0 by Kevin21 Very good overall experience
The room, staff and price were all very good
The breakfest area being close to the front door was very cold as such not very comfortable to have breakfest without a coat on
January 8, 2014
Rated 5.0 out of 5.0 by Mainer39 Thank you, Alison
overall excellent service, cleanliness and comfort. Lobby computer was out of service, however, and despite efforts by staff, the printer could not be made to function. Alison at the front desk went beyond the call of duty and enabled me to use the hotel computer and printer in order to access my email and print boarding passes for our flight the following morning. Thank you for your outstanding assistance, Alison.
January 5, 2014
Rated 3.0 out of 5.0 by Ryan1956 hard bed small pillows
We've stayed at the Holiday Inn express in Biddeford and the beds and pillows were excellent. A much newer property. The over experience at the biddeford property was excellent all around. The S. Portland property was an older property everything was very good to excellent except for the beds and the pillows. Maybe if the bed had been more comfortable!
December 31, 2013
Rated 4.0 out of 5.0 by steph23 wonderful room
We travelled with our dog and the extra space we had in our room was wonderful. It was quiet, the staff was polite and helpful. Plenty of places to walk the dog, even in the snow. Beds were a little hard for me personally (it's all so relative) and the breakfast was okay. But overall, an excellent experience and we would go back again.
December 31, 2013
Rated 2.0 out of 5.0 by Eeeks Uncomfortable beds!
We spent one night as a family getaway.....my young daughter woke up the next morning and complained about her back hurting. These were by far the most uncomfortable mattresses we have ever slept on. My husband and I certainly were uncomfortable all night. The room did not have cold water coming from the bathroom faucet. We asked for a recommendation for a pizza place and the front desk associate said there weren't any good ones around. We took a drive and found 3 within a 2 mile radius, the one we chose was excellent. We spent lots of time swimming, but the bottom of the pool was very dirty with many hairballs.
December 31, 2013
Rated 5.0 out of 5.0 by SusieGo Pleasant night's stay
The night before travel is always an anxious time. Holiday Inn Express provides a great service with the shuttle to the airport. Room was quiet and dark and the bed comfortable. The wake up call came at the correct time. Thank you,
December 31, 2013
Rated 5.0 out of 5.0 by Lotto47 Nice Staff
Stayed unexpectedly after a cancelled flight. Had to leave the next morning well before the free breakfast was available. The desk clerk gave us a bag full of granola bars and breakfast bars since we wouldn't be there for breakfast. Really nice and pleasantly surprised. Many thanks to the young lady working the evening of 12/15!
December 19, 2013
Rated 5.0 out of 5.0 by joepal1945 Best yet
Wife and I have been going to the hotel in South Portland and we wouldn't go anywhere else... Holiday Inn Express is the Best Wife and I thank you all... Have a great Holiday season...
December 4, 2013
Rated 5.0 out of 5.0 by Poet56 Nice room, small bathroom
The room was nice. I was expecting it to be a little bigger. Instead of one chair a small sofa would have been nice so my husband I could sit together. Other than that, great experience.
December 4, 2013
Rated 5.0 out of 5.0 by HenryB Great room design and a good night's sleep
The room was more like an efficiency apartment than a standard hotel room. I like that the bed had a wall that separated the rest of the room.
My only constructive criticism is that there could have been more (i.e., loft) for blankets.
December 1, 2013
Rated 5.0 out of 5.0 by Zappae Large room, 5 minute drive to Maine Mall
The suite with 2 double beds is perfect, for a shopping weekend. Plenty of space to spread out. Included a continental breakfast, which had many choices from pancakes to cereal.
November 27, 2013
Rated 5.0 out of 5.0 by Melissa73 fun weekend
I took my 7 year old daughter here on a girls weekend for fun. We were so happy with how big our room was...the pool was nice and warm and she had a blast swimming for hours. The bed was extremely comfortable. Breakfast was delicious, with lots of variety. Staff was friendly and attentive!
November 25, 2013