Rated 4.2 out of 5 by 165
Rated 5.0 out of 5.0 by djrock Thank you all so much
First, you should know, my wife and I are champion complainers. We find silly things to criticize and can find a problem in nearly anything.
That said, we loved our experience with this hotel.
We had an awful experience dealing with the airlines and Newark International Airport, in trying to get out to Portland. Our connecting flight was canceled while we were in the air. So we were supposed to arrive in Portland that night, but instead were stuck in Newark and had to spend the night in a different hotel.
We finally made it to Portland the next morning around 10:30am. The shuttle came and picked us up at the airport immediately. We explained how the airline messed everything up. They helped us out by granting some discounts to offset the fact we had to stay in a different hotel the previous night. They then bent over backwards to help us make the most of our stay, by pointing us to neat little hidden gems in town.
We were to check out on a Sunday and fly back into Newark to get our connecting flight back home. Yet again, Newark canceled our flight, and we were stuck in Portland for an extra night. The staff helped us out tremendously. They put us right back in our old room at a significant discount, the shuttle took us to the airport so we could talk to a representative and iron out the details and figure out how to get the flights for the next day arranged, the shuttle waited for us at the airport until we were ready to head back to the hotel, and the staff helped us coordinate a very early morning shuttle to get back home.
The room was great, the view was great, the location was great, the rate was great, and the staff was great. We were extremely happy with our experience and would recommend this hotel to anyone.
December 15, 2013
Rated 5.0 out of 5.0 by Dogfish We Had a Pleasant Stay!
Overall very nice stay. We were very impressed with the friendliness of the staff--van drivers, front desk, bar, restaurant, and housekeeping! The room was nice (although bathroom was smallish) and clean and the beds comfortable. A microwave and refrigerator were an added plus in the room. We were on the 11th floor and the internet signal was very weak/hard to connect to for rooms facing the city. The hotel vans will take you to local attractions and restaurants, which is nice if cold outside. The lounge could probably use a cocktail waitress/waiter in addition to the bartender. We really liked the free coffee and hot chocolate in the lobby!
We liked our stay and would recommend this hotel to anyone!
December 12, 2013
Rated 5.0 out of 5.0 by twinnay21 Convenient & spacious room
This hotel was close to everything. We stayed here one night for a show a few blocks away. Was an easy walk (just with construction around hotel) to and from the venue and around the area. We had thought we booked a non-smoking room, but when we checked in, the hotel had us down for a smoking room. The employee checking us in was nice enough to easily make the switch. The room was very large with 2 beds, sofa, and large windows to enjoy the view. The bathroom seemed a little small, but that was probably the only negative. The staff was very polite and greeted us every time we entered the building. Would definitely stay here again.
November 25, 2013