Rated 4.2 out of 5 by 163
Rated 5.0 out of 5.0 by twinnay21 Convenient & spacious room
This hotel was close to everything. We stayed here one night for a show a few blocks away. Was an easy walk (just with construction around hotel) to and from the venue and around the area. We had thought we booked a non-smoking room, but when we checked in, the hotel had us down for a smoking room. The employee checking us in was nice enough to easily make the switch. The room was very large with 2 beds, sofa, and large windows to enjoy the view. The bathroom seemed a little small, but that was probably the only negative. The staff was very polite and greeted us every time we entered the building. Would definitely stay here again.
November 25, 2013
Rated 4.0 out of 5.0 by Jessap Great stay
Stayed for a conference. Great location and helpful staff!
November 24, 2013
Rated 1.0 out of 5.0 by Zappatalist This place stinks (literally).
I guess it's possible to gave a good stay here, in that maybe my experience is an isolated one.
However, here's what happened to me:
I checked into this hotel, got up to my room, and found that the room absolutely REEKED like red onions. A very distinct and pungent odor, and it slapped me in the face when I entered the room.
I called the front desk immediately, the sent up someone who sprayed air freshener in the heater to cover the smell. I guess it worked for a little while, although it wasn't much of an improvement.
Normally, I would've asked to be moved to a different room, but I overheard a hotel employee at the front desk tell someone that the hotel was completely booked out, so I knew that would not be a possibility.
I left the room for several hours for dinner. When I came back, the smell was worse than ever, as if it had actually gotten worse while I was out. It was late, and I was very tired, and frankly I was too beat to complain about it (again) to the skeleton night crew. Well, I wish I would've been more tenacious, because the smell became overwhelming in about an hour or so, and I basically got no sleep at all that night because of the incredibly pungent and noxious smell in the room. There was no escaping it. At one point, I actually considered going down to my car in the garage and sleeping there- that's how desperate I was to get a few hours of sleep.
When I was ready to check out, I called the front desk to tell them about this, so that at the very least someone else would not have to deal with that stench. They said they were sorry, but that was it- they didn't send anyone up to check it out, or offer anything beyond that. I went down to the front desk to check out, and again told them about the awful smell in the room. The front desk employee apologized, and took $25 off of my bill. Thanks, I guess.
While I appreciated the sentiment, I left like the hotel didn't go very far to deal with this problem, at all. I guess I should've complained more and been more of a jerk about it, but frankly I was so tired from the sleepless night I didn't have it in me to make more of stink (pun intended). Also, how many times am I supposed to call with an issue like this? The room was unsuitable, it shouldn't have even been allowed to be rented. This wasn't a cheap room, so knocking $25 off of the bill doesn't really go very far, and I don't feel like they cared whether or not I was satisfied, and they just wanted get me out of the door.
Based on this experience, I would never stay at this hotel again. If you plan on staying here, I hope you don't get room 914, or that you really like the smell of red onions.
November 20, 2013