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Rated 4.1 out of 5 by 273 reviewers.
Rated 4.0 out of 5.0 by Not new but welcoming Having stayed at a few Holiday Inn Express hotels of late this was an "upgrade" however while that was certainly true of the facilities and breakfast, all excellent, the room (and maybe reception) reflected the age of the building overall, both being cramped by "modern" standards. That said I'd recommend it, a good location within walking distance of Gunners Quay but in a quieter pleasant spot (the "Express" is in the thick of it if that attracts you!) and the staff were as good as any I've encoutered. August 27, 2014
Rated 4.0 out of 5.0 by August 2014 - Long Weekend. Hotel is lovely and clean with very good facilities. We have been twice this Year and intend going again early 2015. However, we went to Breakfast at 09.00 on the Saturday and found a large queue , no glasses for fruit juice and in my opinion not enough staff. The staff , especially the restaurant manageress were brilliant. Also, I was extremely disappointed to be charged Wi-Fi usage of £22 which was because my young Son was using it on his Ipod , without us realising , and when I was advised that I could get Wi-Fi for free as an IHG member. I thought maybe the hotel would have removed the charge. That said, we had a lovely stay and the hotel is in an excellent location. I also think the bar is very very nice and comfortable, but that IHG should give customers more of an incentive t use it ..The lack of atmosphere in the bar I have ticked as a con not a pro. August 26, 2014
Rated 5.0 out of 5.0 by Great location and great facilities. We had an excellent welcome from the staff at Reception who provided good relevant information. We used the pool, sauna, jacuzzi and steam room, and loved them! We liked the fact that these facilities were open until late which suited us perfectly. The location is brilliant for the Naval Dockyards, Gunwharf Quays Outlet Centre with its excellent shops and restaurants, and the ferries to the Isle of Wight and the continent. Our room was on the 5th floor and very quiet. The bed was comfy and the bathroom/shower just fine for a one night stay. Breakfast was buffet style and there was plenty of choice. We were impressed overall and will stay there again when occasion permits. The car park is a bit on the small side for the size of hotel so get there early to secure a space. August 26, 2014
Rated 5.0 out of 5.0 by Great experience Comfortable bed, lovely pillows, clean room and very friendly staff, breakfast lovely. August 26, 2014
Rated 5.0 out of 5.0 by A relaxing break Booked here for a two night stay with my Sister in our home town as a Birthday treat. The hotel was easy to find and in a great location for Southsea and the Gun wharf. The reception staff were very welcoming and soon had us booked in. We found them very helpful through tour stay a special thank you to Asam and Charlotte. Our room was well equipped and very clean. The swimming pool is great along with the hot tub, steam and sauna rooms. We went out on our first night and the staff ordered a taxi for us. Breakfast was excellent, plenty of choice. I recommend the omelettes which are cooked to order. We had a meal in the restaurant which was excellent. Steak cooked to perfection. I have no hesitation in recommending this hotel and will be booking here again for sure. August 25, 2014
Rated 4.0 out of 5.0 by Another Pleasant Stay Have stayed here a number of times after nights out in Portsmouth/Southsea this time after a wedding. Booked a family room for 3 (2 adults and 15 year old daughter) when we checked in we were given 2 rooms for no extra cost. teenage daughter delighted at this and told all her friends what a great room she had. Beds very comfortable,room very clean and we were on the fifth floor and it was very quiet. Very busy at breakfast so did have to wait in bar area which didnt really worry us restaurant staff cleared table for us as quickly as possible and we had a great breakfast. Also very useful to have use of on site car park. Would stay again. August 25, 2014
Rated 5.0 out of 5.0 by Great stay My husband & I stayed for 2 nights the room was lovely & comfortable. The staff were really friendly especially the breakfast staff. All round we had a fantastic time wish we had stayed longer. We will be staying again hopefully very soon. August 23, 2014
Rated 5.0 out of 5.0 by Great service I can only say the obvious which is excellent customer service which started from the warm welcome message from the hotel manager. The bed was very comfortable and house keeping service team did very well in ensuring cleanliness all the time. Mr Maz, the reception manager, was exemplary of quality service with listening hear and magic solution skill. August 22, 2014
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