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Rated 4.1 out of 5 by 354 reviewers.
Rated 5.0 out of 5.0 by Nice staff and great service I had a lovely time, staff were great, very good hotel August 11, 2014
Rated 4.0 out of 5.0 by GOOD SERVICE,FRIENDLY STAFF AND CLEAN ROOMS I WOULD RECOMMEND THIS HOLIDAY INN AS A PLACE TO STAY IN PORTSMOUTH DUE TO ITS CENTRAL LOCATION. THE STAFF WERE ALL FRIENDLY AND HELPFUL. THE ROOMS WERE VERY CLEAN. I DID A DEAL WHICH INCLUDED DINNER ON MY SECOND NIGHT IN THE HOTEL,BUT IT DID NOT INCLUDE DRINKS OR OR PUDDING WHICH I FOUND DISAPPOINTING.AS THE DRINKS ARE SO EXPENSIVE IN THE HOTEL WE OPTED TO GET A DRINK LOCALLY WHICH WAS MUCH CHEAPER. HAVING TRAVELLED A DISTANCE TO GET TO PORTSMOUTH WOULD HAVE APPRECIATED HAVING MORE MILK IN ROOMS AS WAS THIRSTY ON ARRIVAL AS I AM SURE MOST TRAVELLERS ARE. IN THE RESTAURANT THERE WAS A MINIMAL AMOUNT OF MILK WHEN TEA WAS BROUGHT TO THE TABLE.THE SERVICE WAS VERY GOOD BUT IT WAS TOO COLD IN THE RESTAURANT. August 9, 2014
Rated 5.0 out of 5.0 by Great Location Recently stayed here, fantastic location; do not be put off by outside appearance of hotel, looks 'dated'; inside is a different story however I would heartily recommend this hotel based on recent stay and have already done so to friends and family. Attentive helpful staff, rooms although can be compact especially the bathroom offer every amenity you could wish for. Entire hotel spotless. Breakfast plentiful with lots of choice for everyone. Use of the pool very welcome after a long hot day of sightseeing. Bar prices are very expensive. August 9, 2014
Rated 1.0 out of 5.0 by Poor quality generally As someone who is a frequent stayer at Holiday Inn hotels I was disappointed at the standards at this hotel. I requested an early riser breakfast as I was going to work I requested a carry out breakfast for myself and 5 colleagues. We were told this was fine by the reception and I gave details of what we would like. The next morning I was told by a different receptionist that they could not provide breakfast and pointed to a pile of croissants on a table! The standard of the cooked breakfast if of a very poor standard and generally inedible. This particular hotel seems predominantly aimed at passing cruise liner trade and is busy, which may explain the lacklustre standards. The staff are generally reasonable but not of the standard that I would expect. August 9, 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff I found the staff very friendly and helpful, especially as my friend was not well and had to go to hospital. The bed was very comfortable but the air con was not very efficient, didn't seem to cool at all even tho' we tried to turn it down and lighting in the bathroom could have been better. August 8, 2014
Rated 5.0 out of 5.0 by stay 1st August 2014 We had a great enjoyable stay in this hotel. Have stayed before a year or so before. The hotel did not disappoint and I would recommend this hotel to anyone staying in Portsmouth area. August 8, 2014
Rated 5.0 out of 5.0 Probably the best choice of hotel in Portsmouth The location is ideal to enjoy historic Portsmouth and the Southsea sea front. The car park isn't really big enough but there is street parking outside. August 8, 2014
Rated 5.0 out of 5.0 by Two night break visiting family We had a pleasant two night weekend stay which included breakfast. Each morning we had a swim and used the steam room and sauna before breakfast. Breakfast was relaxing considering the amount of guests. Self service buffet offered a good choice of hot and cold food and gluten free rolls were provided for my husband who is a coeliac. All of the staff were helpful and polite. We would definitely consider staying again in the future. August 7, 2014
Rated 4.0 out of 5.0 by Friendly and relaxing and a great breakfast! I really love the ambience of the hotel - the friendly staff, the lobby, the bar and the restaurant and the rooms are nice and very comfortable. The breakfast is one of the best I've had. I loved the pancake making machine! and there is a fantastic variety of food. My only complaint is about the shower area for the swimming pool and the ladies' changing room. They are really crying out for a refurbishment. This is a real shame as it is a great swimming pool for a hotel - you can actually really swim in it and it is a lovely way to start or end the day. August 7, 2014
Rated 4.0 out of 5.0 by Very enjoyable stay We have stayed in this hotel before and we thoroughly enjoy the location and the amenities. The staff are very pleasant and polite. Overall a very good hotel and accommodation is very good. August 7, 2014
Rated 3.0 out of 5.0 by Could be better Check in efficient had requested upgrade as husband's birthday received email to say this had been added to our booking but no mention made of it. Room did smell a little musty although clean. As we were going out we just had a sandwich with chips in bar all ok. Service in bar good enough. Hotel did seem a little tired. Ok for a last minute hotel but a holiday inn express seems better. August 6, 2014
Rated 5.0 out of 5.0 by perfect for business Has everthing you need for a business stay - room service, pool for laps and free wifi for ihg rewards members. Sign up was quick and easy. See you again soon! August 5, 2014
Rated 2.0 out of 5.0 by shopping break I had previously stayed on a higher floor room with a sea view which was lovely but this time I stayed on the 2nd floor in a very dreary small room especially the bathroom. There wasn't any chest of drawers and the carpet looked stained. The bed & especially the pillows were very uncomfortable even though we asked for softer pillows. Breakfast was adequate but could have been better. I probably wouldn't stay here again unless it was guaranteed to be a higher floor room. Not happy to have paid this amount for such an awful room. August 5, 2014
Rated 5.0 out of 5.0 by location,location,location The location of this hotel was perfect for my needs. A short walk got me to the hovercraft terminal for the Isle of Wight and it was an ideal spot to go for an evening walk before or after dining. The hotel is clean and the staff were very helpful. To be honest these are the standards I expect from Holiday Inn and I was not disappointed. August 4, 2014
Rated 5.0 out of 5.0 by Excellent Hotel, Best in Portsmouth This Hotel has it all, Pool, Spa, Great Cuisine, Rooms of a High Standard, Staff are Excellent and Good Parking. Perfect Location for Gun Wharf, Beaches, City Centre and all the Historical Attractions Portsmouth has to offer. A Stay here is a Joy ........... A Relaxing Treat. August 4, 2014
Rated 5.0 out of 5.0 by great service throughout our stay My family and I had a great time here. Staff very polite and always willing to help you. Our room very clean, and comfortable, and bathroom clean. August 4, 2014
Rated 5.0 out of 5.0 by great staff staff were friendly and helpful room very comfortable.great location.great to be able to park our car. August 2, 2014
Rated 4.0 out of 5.0 by Business stay Shame not enough parking as I arrived at 21:00 hrs; but room and staff were good. Air-con was a god-send. August 1, 2014
Rated 5.0 out of 5.0 by Relaxing hotel stay Hotel was nice and bright. Staff friendly couldn't ask for anymore. Looked after my daughter well offering her activity pack and refreshments upon arrival. Swimming pool was excellent and very clean. Breakfast had a good variety of choice. All freshly cooked and presented well. Overall the stay was excellent and will be returning next year. August 1, 2014
Rated 3.0 out of 5.0 by Good location, poor service Once again, we experienced poor service here. Had already booked the hotel because of its convenient location to get an early morning ferry, even though we were disappointed with the lack of service at Reception for our previous stay. Things hadn't improved. First, I was told my booking hadn't come through and I must have booked last-minute. I'd actually booked AND pre-paid in March, four months earlier. They did find us a room - not sure what would have happened had they been full. Later that evening I realised I couldn't access the WiFi so I went to Reception and asked if I needed a code for the WiFi. The answer was simply 'Yes'. Then I had to ask what the code was #as did another guest next to me# - simply unbelievable!! This info should have been given automatically at check-in, along with other info I heard guests asking such as where the lift was, when breakfast was served etc. Does the Holiday Inn not train staff at all? The actual room and location were fine, but this is a SERVICE industry. July 31, 2014
Rated 3.0 out of 5.0 by Disappointing We visited this hotel for leisure purposes choosing Holiday Inn because we have stayed at other Holiday Inns in the UK. this Holiday Inn however does not compare to the others we have stayed in particularly as far as the restaurant and bar and lounge area are concerned. There was also a problem with the TV which went off on one particular channel never to return. July 31, 2014
Rated 1.0 out of 5.0 by Good location. Poor Service Parking was the first issue, I have a "Blue Badge" because of my wife's disability. all disabled spaces were taken, some without any badge showing. Reception weren't interested Not informed of dining offers for both Dinner and Breakfast on check-in. My meal ended up being £30 more than if I had bought vouchers. Despite being a Platinum Member it took the reception clerk 15 minutes to check me in. He took an imprint of my credit card for charging but when trying to purchase drinks, I was told no credit was allowed as my card had not been registered. The room was OK but very basic and not as good as some many other HI and HI Expresses I have stayed in. Breakfast was very poor with all the hot food being cold. I aired my views with the duty manager on departure and was promised a call from the manager. No call! July 31, 2014
Rated 4.0 out of 5.0 by Had a good time Staff were welcoming and very friendly. The room was very nice and had everything we needed - it could have benefitted from black out curtains as it was very light in the early mornings. The little swimming pool is great for some laps or a bob around in. The restaurant had superb food and we went to bed stuffed every night. It is in a good location to walk to Gunkeys Wharf as well as Commercial Road (the high street) for shopping and food. Only quibble I had was as a Platinum elite member I was only offered a free drink for me, my wife got nothing! July 30, 2014
Rated 5.0 out of 5.0 by Good but let down by Breakfast I had made a mistake with my booking and reserved a double - the receptionist cheerfully moved us to a twin. The room, though fairly small, was clean and well presented. Our only quibble was that there was only one dining type chair provided, so the only place to sit was on the beds. On the Saturday, my wife was having a lay down in the afternoon when housekeeping came to clean. When we went out, I told reception and the room was cleaned with no problem. We went out on both evenings so I have no idea what the restaurant was like. A look into the pool showed lots of children having a whale of a time. There were a lot of children in the hotel (it being the first day of the summer holidays), and they were full up, but once in our room we did not hear them at all. So far so good. Then came breakfast. This was, like the proverbial curate's egg, good in parts: The coffee and orange juice were excellent; the croissants very good, and the fresh fruit and yoghurt selection first class. What let them down was the cooked breakfast: cold plates, overcooked bacon (which I did not try), burned and tasteless sausages, and poor scrambled egg. By contrast the restaurant staff were first class. I suggest that the management should look for, and promote, local produce. Hampshire can provide all they need in a very much higher quality than the food on offer. Then they need to cook and present it properly. All in all, we enjoyed or two nights at this hotel, and we will probably return in the hope that they improve the breakfast. I should also give the reception staff a mention - apart from my minor problems, I saw them deal calmly, cheerfully and efficiently with some other guests who seemed to me were quite unnecessarily rude and demanding. July 30, 2014
Rated 5.0 out of 5.0 by Great location, good service and clean,comfortable rooms I have stayed numerous times at the Holiday Inn, Portsmouth and I have never been disappointed. It is accessible for the many delights of the area. Staff always do their best to welcome you and meet your needs.The rooms are comfortable and the beds ensure a good nights sleep. Breakfast offers a wide choice and there is no waiting for tables, drinks etc. July 28, 2014
Rated 4.0 out of 5.0 by Good Standard of Service and Accommodation at a Reasonable Price Members of staff at reception, in the restaurant and bar were very friendly, very professional and very helpful. In general a good standard of accommodation with the rooms about due for a little TLC but I wouldn't hesitate to stay there again. July 28, 2014
Rated 3.0 out of 5.0 by Tired hotel and overpriced but with outstanding staff Tired small room and ailing plumbing. No longer the family rooms of old for travelling with young kids. Prices per night very high for what's on offer. Swimming Pool outstanding Staff friendly, competent and personable. Internet expensive and service slow and unreliable. July 26, 2014
Rated 5.0 out of 5.0 by weekend break We stay at this hotel on a regular bases for weekends. We always enjoy our stay 10 out of 10 Never have a problem and the location is perfect to visit Portsmouth. July 25, 2014
Rated 5.0 out of 5.0 by Summer weekend We came to stay primarily to go to the dockyard, which we did and thoroughly enjoyed. This is our second visit to this hotel and the dockyard this year. July 24, 2014
Rated 4.0 out of 5.0 by Endless banging of doors throughout the night led to sleepless nights The hotel is nicely situated with friendly staff and comfortable lounge area. bar snacks were delicious but waiting for an undrinkably bitter coffee was painful to watch. How difficult can it be to make a coffee? I found the prices of drinks at the bar very expensive, July 23, 2014
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