Rated 4.1 out of 5 by 96
Rated 3.0 out of 5.0 by EddieH89 Great Room
The room was great and the service from the staff was very good. My entire family stayed at the hotel as we were all in town for the funeral of our Father's oldest brother. The staff did everything possible to make our stay comfortable. Bereavement Rate was offered. Late arrival due to long drive, greeted with a quick check in and a late check out so that we could attend the funeral, return the hotel, change and head back to our homes.
If it wasn't for the very disappointing level of service in the restaurant and the condition of the elevator and hallway floor coverings, on our floor, we would have given it a 4 or 4 1/2 out of 5 stars.....
Thanks, to the staff, for making us feel welcome and providing an enjoyable stay under difficult circumstances.
July 15, 2014
Rated 5.0 out of 5.0 by Lee2448 Clean room and Great service
Great Place and very clean. Staff went out of their way to assist. Food was good and bar had a nice appearance to it.
July 14, 2014
Rated 5.0 out of 5.0 by NCMomma Wonderful Place To Stay While Visiting Home and Family
Our stay was very pleasant. All of the staff were very friendly and helpful. Having the dining room in the hotel made it so much more convenient after a long day with family. The service was a bit slow on most of our visits but the food and staff were exceptional. Especially Terry who came to our rescue after being over looked by the other wait staff one night. He was a delight and a great and friendly help. Thank you so much Terry, we hope to see you when we come again.
July 8, 2014
Rated 5.0 out of 5.0 by Gator girl Always stay here
I have stayed here many times and am always happy. The staff is so very nice and helpful. The rooms are nice and clean. The beds were very comfortable. I do wish they offered a voucher to guests for the restaurant located downstairs. We stayed 13 days and would have eaten dinner at the restaurant if we had gotten a break on the price. We did eat one breakfast that was good but not much for the price. However, I will stay here again, it is in a great location, I like the computer in the business room, and again the staff makes it a pleasant stay.
June 26, 2014
Rated 4.0 out of 5.0 by copaige Vacation
Stopped late at night, after stopping at several other hotels that were booked. HI is always my first choice. The walls at this facility must have been paper thin, because a child was screaming in the morning through the bathroom.
June 25, 2014
Rated 4.0 out of 5.0 by jk64 comfort without free breakfast
great bed, cable tv and hvac. Pool area was a big plus but I really missed the free hot breakfast that most Holiday Inns have didn't want to pay $8-$10 for breakfast.
June 25, 2014
Rated 2.0 out of 5.0 by Nina9 Facility Acceptable but Staff Subpar
In town for funeral of my mother-in-law. Two issues--needed to access internet, called front desk and Jim says very condescending like - our codes change on Sundays; as if I had some way of knowing that. Second issue--needed to extend my stay another day --Sorry can't help you unless you pack up, move out in the morning and check back in in the afternoon. Considering the circumstances and the fact the funeral is the same morning I would be expected to 'room change', I chose to leave this hotel and find one 45 miles down the road that was more accommodating. Will not be returning to Portsmouth's Holiday Inn. Will inform my friends that the objective is money and not customer service.
June 22, 2014
Rated 5.0 out of 5.0 by Tnrheim Best Checkout yet....
Everything was wonderful as always. Room was comfortable and clean. Room service was excellent. One challenge I have anywhere I go is getting a detailed receipt for food when I leave. This time, they had it waiting for me at the front desk. Absolutely awesome customer service. Thanks so much.
June 22, 2014