Rated 4.2 out of 5 by 107
Rated 5.0 out of 5.0 by BrianW1 Great Place
Clean, comfortable room. The restaurant in the hotel has good food. Staff is very friendly. Highly recommend.
July 24, 2014
Rated 4.0 out of 5.0 by CletusIII Great Staff
I quite liked the front desk staff and housekeeping. They were very responsive.
July 23, 2014
Rated 5.0 out of 5.0 by GeraldM Stay
No problems except male front desk was demeaning to another guest that was there for DUI class.
Highly in approate
July 23, 2014
Rated 3.0 out of 5.0 by EddieH89 Great Room
The room was great and the service from the staff was very good. My entire family stayed at the hotel as we were all in town for the funeral of our Father's oldest brother. The staff did everything possible to make our stay comfortable. Bereavement Rate was offered. Late arrival due to long drive, greeted with a quick check in and a late check out so that we could attend the funeral, return the hotel, change and head back to our homes.
If it wasn't for the very disappointing level of service in the restaurant and the condition of the elevator and hallway floor coverings, on our floor, we would have given it a 4 or 4 1/2 out of 5 stars.....
Thanks, to the staff, for making us feel welcome and providing an enjoyable stay under difficult circumstances.
July 15, 2014
Rated 5.0 out of 5.0 by Lee2448 Clean room and Great service
Great Place and very clean. Staff went out of their way to assist. Food was good and bar had a nice appearance to it.
July 14, 2014
Rated 5.0 out of 5.0 by NCMomma Wonderful Place To Stay While Visiting Home and Family
Our stay was very pleasant. All of the staff were very friendly and helpful. Having the dining room in the hotel made it so much more convenient after a long day with family. The service was a bit slow on most of our visits but the food and staff were exceptional. Especially Terry who came to our rescue after being over looked by the other wait staff one night. He was a delight and a great and friendly help. Thank you so much Terry, we hope to see you when we come again.
July 8, 2014
Rated 5.0 out of 5.0 by Gator girl Always stay here
I have stayed here many times and am always happy. The staff is so very nice and helpful. The rooms are nice and clean. The beds were very comfortable. I do wish they offered a voucher to guests for the restaurant located downstairs. We stayed 13 days and would have eaten dinner at the restaurant if we had gotten a break on the price. We did eat one breakfast that was good but not much for the price. However, I will stay here again, it is in a great location, I like the computer in the business room, and again the staff makes it a pleasant stay.
June 26, 2014
Rated 4.0 out of 5.0 by copaige Vacation
Stopped late at night, after stopping at several other hotels that were booked. HI is always my first choice. The walls at this facility must have been paper thin, because a child was screaming in the morning through the bathroom.
June 25, 2014
Rated 4.0 out of 5.0 by jk64 comfort without free breakfast
great bed, cable tv and hvac. Pool area was a big plus but I really missed the free hot breakfast that most Holiday Inns have didn't want to pay $8-$10 for breakfast.
June 25, 2014
Rated 2.0 out of 5.0 by Nina9 Facility Acceptable but Staff Subpar
In town for funeral of my mother-in-law. Two issues--needed to access internet, called front desk and Jim says very condescending like - our codes change on Sundays; as if I had some way of knowing that. Second issue--needed to extend my stay another day --Sorry can't help you unless you pack up, move out in the morning and check back in in the afternoon. Considering the circumstances and the fact the funeral is the same morning I would be expected to 'room change', I chose to leave this hotel and find one 45 miles down the road that was more accommodating. Will not be returning to Portsmouth's Holiday Inn. Will inform my friends that the objective is money and not customer service.
June 22, 2014
Rated 5.0 out of 5.0 by Tnrheim Best Checkout yet....
Everything was wonderful as always. Room was comfortable and clean. Room service was excellent. One challenge I have anywhere I go is getting a detailed receipt for food when I leave. This time, they had it waiting for me at the front desk. Absolutely awesome customer service. Thanks so much.
June 22, 2014
Rated 5.0 out of 5.0 by me47 New mattresses and pillows were very comfortable.
Great Service, location was walking distance to the Portsmouth Murals, Kroger's, CVS, antique stores, etc.
June 18, 2014
Rated 5.0 out of 5.0 by loriwas friendly staff and nice hotel
The staff and hotel were great but there was not enough parking.
June 15, 2014
Rated 4.0 out of 5.0 by Audry Great xperience,Friendly staff !
Was in Portsmouth for Leisure visiting family. My overall experience was great. Would definitely recommend to friends and family for future visits.Thanks Holiday Inn Portsmouth for a wonderful exprience !
June 13, 2014
Rated 5.0 out of 5.0 by RetiredBob From Our Experience, Good Place To Stay
We were in Portsmouth in June of 2014 for a wedding. The prearranged accommodations included access to and a discount rate at the Holiday Inn. It was an excellent suggestion for lodging arrangements for out of town guests. The room was clean, bed comfortable and desk staff was stellar. Hazel, the young lady at the desk, was very accommodating at check-in and check-out. I would highly recommend this property for a stay in Portsmouth, Ohio.
June 11, 2014
Rated 3.0 out of 5.0 by Heath1945 Rude staff member
Overall, our own night stay at this Holiday Inn was what we expected. We were in town for a funeral and my family and I were using the pool deck to visit with other family members that were staying there too. We did have glass bottles, which we knew were most likely not allowed, but there were no other guests using the area and we intentionally stayed far away from the pool. The night manager, I missed his name, came in to close for the night (around 10pm) and when he reached us he informed us that we had to leave, which we were perfectly fine with. But then he insisted on scolding us about the bottles, talking down to us as if we were children. It was completely unnecessary, and as someone who also works hospitality I would suggest that this individual find a new career path. I will also like to add that he was very condescending to my aunt and uncle when they checked in to the hotel that evening as well.
The hotel overall is very nice, the nicest you will find in Portsmouth, but it is unfortunate that one staff member had to ruin our experience and I'm sure we will never stay at that location again.
June 10, 2014
Rated 4.0 out of 5.0 by Workalittleharder Frank at the front desk
He was excellent! Volunteered to use his own car to charge my non-functioning GPS.
June 8, 2014
Rated 5.0 out of 5.0 by cathyreg204 downtown
Hotel was excellent- food service was poor. noone to greet you at breakfast- one waiter who was nice but not attentive. We watied 20 minutes for order to be placed and 1 hour for it to come out. Then when it came out it was cold.
June 5, 2014
Rated 5.0 out of 5.0 by Adam3333 Thank you.
I would like to write a quick note about the hotel.
For the last nine months, for business reasons, I have had to stay in Portsmouth. I've stayed almost every week at this Holiday Inn. Because of that, I have experienced many of the rooms.
All of them, without exception, are phenomenal. They are very comfortable, with the normal amenities that most travelers would expect.
The staff is amazing. They are happy and always smiling. I look forward to walking by the desk many nights knowing there will be a manager there smiling at me.
I've had very few issues. The two issues I've had during the last nine months (one clogged shower drain, another issue with my curtain) have been resolved very quickly and with no hassle or issue. Problems can't be foreseen. But, when the problems are taken care of quickly is where the staff has an opportunity to shine. And, they always have in this case.
So, I want to say thank you to everybody that makes my stay away from my home and family feel more like home.
Thank you. Thank you. Thank you.
June 3, 2014
Rated 4.0 out of 5.0 by JonesM Nice property, good service
Almost everything was great about this property - room was clean (carpet slightly worn but overall pretty nice), service was friendly and efficient at the front desk. The only real complaint was the breakfast food. The "light
June 3, 2014
Rated 4.0 out of 5.0 by Hometown visitor Slept like a baby
The best option in Portsmouth & conveniently located.
June 2, 2014
Rated 5.0 out of 5.0 by Alienmf guest rooms
The vanity/bathroom counter top was in disrepair. in both rooms that we had the splash shield as i guess it would be called was nearly separeating from the counter top itself, by approximatly 1/2 inch.
May 23, 2014
Rated 5.0 out of 5.0 by Brick man surprised
Hotel was nicer than expected for south central Ohio.
May 20, 2014
Rated 3.0 out of 5.0 by Jeanne1960 Portsmouth Holiday Inn
Room seemed freash but the rest of the hotel seemed a little dated. Interent did not work well
May 4, 2014
Rated 4.0 out of 5.0 by RobnDawn customer service
Did not care for the handling of problem that arrived when we found a problem in the hot tub. This problem made it impossible for us to use the hot tub the second night that we were there. There was no compensation for this except a half-hearted sorry.
April 28, 2014
Rated 4.0 out of 5.0 by Calvin Travel Good Stay
Have stayed here several times before while visiting Grandson who is in collage in Portsmouth. The few things that need improving is the light switch for the bathroom and need a towel rack by the sink. The security chain was broken. This is the only hotel that I will stay in in the area. Overall not a bad stay.
April 27, 2014
Rated 5.0 out of 5.0 by tore4 Great room, comfortable and clean
Great two day stay. Clean comfortable and great bed and pillows. Dark enough to sleep and low noise levels in room.
April 25, 2014
Rated 5.0 out of 5.0 by Munkster03 Love the accomadations....
Lisa our waitress, Clarissa and Hazel at the desk are always top notch....I feel like a special part of the Holiday Inn family....everything from the room, food and services were perfect...My granddkids love the pool and pancake breakfast......They tell their friends that they are staying at "the Green Hotel"...the staff goes beyond what is expected to make our stay such a positive experience!
April 22, 2014
Rated 1.0 out of 5.0 by mimi1970 only decent hotel in the area, unfortunately
This is the only decent hotel in the area, unfortunately , that is not saying very much. It's clean and updated, and the service was ok. The fitness center is a joke, 2 broken down pieces of equipement and 1 working treadmill. It's located past the pool and the temperture of the room stays very warm. The pool had too much cholorine to even use.
The restaurant has more of a bar type menu, with nothing healthy on it, it was hard just to get a garden salad(which isn't even on the menu!)
If you are in a hurry, don't count on the elevator..it takes forever!
April 21, 2014
Rated 3.0 out of 5.0 by sad customer Going Downhill
We've stayed in this Holiday several times over the past year. It seems to be going downhill. The room was comfortable overall, but the bathroom was in need of some updating. The shelf in the bathroom was torn off the wall and not replaced and the toilet seat was worn and desperately needed replaced. It looked horrible. Two of the towels in the bathroom looked so worn that it was time to dry your car with them. The overall cleanliness of the sink area was horrible. There was dried toothpaste on the mirror and the walls.
Upon entering the hotel, you could tell that the management or someone had tried to spruce up the planters on each side of the waterfall feature. It was horrible and tacky. Corporate should check that out. It did not look like Holiday Inn décor. Sorry to leave such a bad rating, but for the money in that area of the state, it was not worth it. We will probably try somewhere else.
April 16, 2014