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Rated 4.3 out of 5 by 223 reviewers.
Rated 4.0 out of 5.0 by Hazel is the best!! Had a few issues with dogs barking on 2 different weekends and a refrigerator that kept freezing everything. The refrigerator was taken care of very fast. Eventually the dog issue was resolved. I have stayed at this hotel for the last 4 weekends in a row and Hazel has come to the rescue for any issues. She is the best at her job, so friendly and always willing to help. The night female clerk on my last stay(both nights) was rather rude and not personable at all. Overall, nice place, comfy beds and pillows. August 24, 2015
Rated 4.0 out of 5.0 by Holiday Inn Portsmouth, oH The room and facility were clean and the staff was professional. My first room had some mold odor so I was given a different room and I appreciate that. August 24, 2015
Rated 1.0 out of 5.0 by Worst stay ever! Was by far my worst experience at a Holiday Inn. The staff was unfriendly to say the least, some were even rude. I heard one of the front desk staff say to a young couple in the hall to keep their children quiet at 2 in the afternoon mind you, the children might have been 3 and 6. While at 1 am the following night I was awaken by the same staff member in the room next door at an after party as anyone on the fourth floor heard them proclaim. When I went to the front desk to complain, the reply was simply a smirk. The room while surface clean had fleas and several spiders. I have been in the area for work for several weeks and I have recommended another local motel to my coworkers! I will never stay at this location again! August 19, 2015
Rated 5.0 out of 5.0 by enjoyable stay We were in Portsmouth for a family reunion at the lodge near by We upted to stay at the Hoiday Inn becausen of closeness and known cleanlyness. We were not disappionted . Thw family that stay at the lodge were happy but they said it was noisy and the beds not good. We had no such complaintss overall very enjoyable stay chances are will stay there again in 2017 for next reunion August 12, 2015
Rated 3.0 out of 5.0 by Room size and appearance There were some good things about this property. The parking was adequate and well lit. The pool was indoors and was both clean and nice in appearance. We did not eat at the restaurant so I am not able to comment on it. The staff was courteous and helpful. There were some negatives. The carpets in both the hallways and room were dated and unappealing. In our room in particular, the carpet was frayed at the point of leaving the sleeping area to the area of the entrance. Its color was not attractive at all. The room was very small and although there were two chairs in room they were stuffed in a place that did not provide for comfort. The bathroom in particular was extremely small. You could barely close the door to the are where the toilet and tub were located. However since we were there was to sleep, all these negatives were minimal. The room was clean by any standard. August 6, 2015
Rated 4.0 out of 5.0 by Nice downtown hotel This is not an outstanding property, but it is certainly very nice. There is a beautiful pool/spa area I didn't use. My biggest complaint is that their internet connection was so poor, I gave up on it and used the connection from my I-phone. I was close to the elevator which was nice but I was also next to the ice machine which was noisy. The room was large and also had a couch of sorts. August 5, 2015
Rated 5.0 out of 5.0 by Excellent experience We were pleasantly surprised at the quality of the rooms and overall experience with the hotel. We remember what the lodge was like before Holiday Inn took over. The only thing we were puzzled by was the small size of the elevator that served all the floors from the lobby. No more than 4 people and a few suitcases would fit at any given time. I know this isn't anything that they can fix, but for a hotel with such nice amenities and set up, it felt like we had to use a freight elevator to get to our rooms. The only other thing was the rooms are not all that insulated from hall noises. Not a deal killer for me, but if you were looking for a quiet room, I can see if you have a lot of folks on your floor, it would probably keep you up. Once again, not a deal killer, but then if we had a noisy neighbor, this review would be different in that respect. All in all, 100% satisfied. August 5, 2015
Rated 5.0 out of 5.0 by Comfortable bed and clean hotel Staff was very welcome on arrival. Check in and check out was very quick. Nice clean hotel and room was very clean and inviting. We enjoyed the pool and hot tub also. There was cabena seating around the pool with a beachy tropical atmosphere with the live plants. The staff helped in our selection of a nearby Italian restaurant which we enjoyed for my birthday dinner. August 1, 2015
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