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Rated 4.1 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Downtown Portsmouth The stay was very nice, good atmosphere, clean and friendly staff. March 25, 2014
Rated 4.0 out of 5.0 by Comfort of room The temperature of the room fluctuated drastically from too hot to too cool, without me touching the controls. Too many of the TV channels were inaccessible even though they were listed on the channel guide. I had a room with two beds, causing the room to be too crowded to have a nice chair to sit in and relax. I had to use the desk chair and put it between the two beds to sit and watch TV. March 15, 2014
Rated 5.0 out of 5.0 by Perfect end to a stressful day After a long and stressful day, I found this place so inviting and relaxing. The fact that there was a place to relax and get something to eat without leaving the building was such a plus! The food was good the environment relaxing and clean. March 11, 2014
Rated 5.0 out of 5.0 by Very clean Very clean facility. Staff very friendly and helpful. Always working on keeping the lobby and outside clean and tidy. March 8, 2014
Rated 5.0 out of 5.0 by great coffee in room Really enjoyed having a real mug for coffee and real half and half for creamer; in room coffee tasted much better than at other hotels. Bed comforable. Liked the window shade that completely darkened the room. March 6, 2014
Rated 5.0 out of 5.0 by Great service !!! (except for attached restaurant) Great hotel stay. This was an unexpected hotel stay for a death in the family and they were so accommodating, quick, and helpful. I can't say enough good things about the hotel, my husband and I were surprised and pleased to find this gem. The restaurant attached to the hotel was just opening up- like 2 weeks- and they struggled with their service. We drove 8 hours, sat there for at least 1 without any food ( they lost our order in the computer system) and then finally came back down later to get food to bring to room. Then we realized we didn't have utensils. It was so bad it was almost funny. The staff was sweet and caring about it and after my husbands suggestion discounted our bill. Give the restaurant a try, you'll probably like the food, American- not super healthy, and I'm sure they are more familiar with everything now that it's been in business longer. The next day with the entire family the service was a little more organized- food was great (got the steak and veggies). March 4, 2014
Rated 5.0 out of 5.0 by Great Service Had a great experience! Courteous and helpful staff, classy surroundings and decor. February 20, 2014
Rated 5.0 out of 5.0 by Great, accomodating staff, great new restaurant, popular place The king bed room is laid out very nicely for a home office away from home. The restaurant does not disappoint. The pillows, sheet and bed all very comfortable. Plenty of HD channels on wide screen. The front desk staff, Jim, Frank, Hazel, Tim and Melody are always ready to serve and express genuine interest in my situation. February 13, 2014
Rated 5.0 out of 5.0 by Best Place with the best People in Scioto County I stay at this property on a weekly basis for business, and I have always been happy with the rooms, facility and especially the staff. The front desk personnel are very friendly and have always taken me seriously and bent over backwards to help me when called upon to do so. The rooms are simply the nicest and best maintained in this part of Ohio, but the staff makes the place special. From the fast and painless check in, to the fast and professional wait staff and room service, the staff has been well trained and seems to value my business. Whenever I have work scheduled in this part of the state, I will continue to look forward to staying at the Holiday Inn Portsmouth. February 11, 2014
Rated 5.0 out of 5.0 by Great room, TV, pillows, shades, etc On arrival the front desk, especially Jim, was extremely helpful in trying to give me all possible rewards, discounts, ammenities, etc., that I might have coming. They have also been very accomodating in handling a room change for me in the midst of the hotel being booked up. Hazel and the other front desk people have been a great help throughout the stay. February 9, 2014
Rated 4.0 out of 5.0 by Housekeeping Nicely remodeled compared to former chain. Has all the amenities of a Holiday Inn. Only issue I found was Housekeeping needs to "look up" and clean cobwebs out of corners!! My room had multiple cobwebs with live spiders......I hate spiders! After knocking these down, slept great! February 2, 2014
Rated 4.0 out of 5.0 by Convenient but not great Location was perfect for my work purpose and to several good dining locations within walking distance. Hotel staff very friendly. Rooms above average but had trouble with ambient light from the hallway as well as noise from hallway from doors opening and closing. Biggest detraction of stay was the service in the restaurant. Staff friendly but service was slow. At night not so much an issue but breakfast was painfully slow. In my opinion understaffing was the issue rather than the servers themselves - especially at breakfast. Did I mention breakfast was s-l-o-w ...... January 23, 2014
Rated 3.0 out of 5.0 by Average stay I have stayed here a few times but only really cause the options in this town are minimal. Most of the staff is friendly and kind but when I made the reservation the guy who answered didn't know if the sofa in the room folded out said he wasn't house keeping. Got the same story when reported to him the pool bathroom was disgusting. All other staff where great. Restraunt is slow but staff super nice and friendly. Room cleanliness is a bit below average which makes me wish their were more options in this town to stay at. I want all my rooms to be clean even if there are no other amenities. January 11, 2014
Rated 5.0 out of 5.0 by Fine fine. Staff was very nice and courteous, Will most likely stay again. January 11, 2014
Rated 2.0 out of 5.0 by Christmas stay Pretty old hotel that has had a "face lift" which helped buts is still in need of details. It doesn't offer things that most hotels do. This is from a couple of previous stays but the server staff is very unorganized and non efficient. For example, instead of refilling your water glass from a pitcher, they bring you a new glass of water each time which is very time consuming and not ecofriendly. You could refill the entire table in one trip,instead, they make 4 to 5 trips, just for water. The menu never changes, nothing new to choose from. Tv's or music not on in the restaurant lounge both times there. Very quiet and uncomfortable, had to ask to turn TV on. January 4, 2014
Rated 4.0 out of 5.0 by Great location Recently stayed ay the Holiday Inn - Downtown Portsmouth. It is located in a very convenient location. Close to the Murals (a must see), bridge to Kentucky, several worthy restaurants. Amenities include the inside pool, restaurant, small bar. The one and only thing lacking is the television selection. For people who like to turn in early and catch up on the latest news or series it's a tough row to hoe to get a variety of channels. This isn't a show stopper or reason to seek other places to stay, but it would just be nicer to have more selection. January 3, 2014
Rated 5.0 out of 5.0 by Nicest breakfast server ever The whole stay was great. The room was pristine: everything fresh and new. In the morning we woke up to six inches of snow, so pretty on the little historic house across the street and the buildings of downtown (see picture taken from hotel front door. Our server got us taken care of quickly so we could get on the road. The oatmeal and coffee were delicious. She also brewed a fresh pot of coffee and brought us to-go cups. It made us feel so welcome, as did the check-in lady's. This hotel is really what Portsmouth is all about. December 11, 2013
Rated 4.0 out of 5.0 by Friendly staff and comfortable beds Stayed here one night to see a theater show at the local college. The lobby was beautiful but as you went to the upper floor the hallways seemed old and dingy. Had a pop machine but no snack machine, it would have nice for late night. The room was nice but I was surprised for the price that we did not have a small refrigerator. We went out to eat and had leftovers that we would have liked to keep. We tried icing them in our cooler but had to go a floor down for ice and they were ruined by the next morning. I also had wished I had made the time to swim. The indoor pool area looked nice and inviting but I never made it down there. If we had not had a coupon to go to the local Bob Evans I would have loved to tried the inner restaurant for breakfast, their menu sounded wonderful. Maybe next time lol. December 10, 2013
Rated 5.0 out of 5.0 by Excellent Hotel - will stay again Great room, quick, efficient check in and the staff is awesome. And the food in the restaurant is wonderful!! December 8, 2013
Rated 2.0 out of 5.0 by Just Average Nothing special and overall not a great value for the price. November 25, 2013
Rated 1.0 out of 5.0 by Poor Quailty The combination of a dirty bathroom, drywall dust over walls and door from recent repairs, paint drips etc.. Poor bedding; throw pillows for the bed not full pillows. I was not told in house restaurant was not able to serve breakfast until after I was sat then charged for the coffee( which I could get free in the lobby) and the staff could not give me directions to another place to eat. Overall poor experience November 22, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel Kept hotel very clean considering there were several guest attending the dirt track races. Staff was kind even though it was a constant job to clean up. Very nice rooms. Would have loved to be able to go to the bar after the races. Nice if bar would be open during this event till 2am. October 24, 2013
Rated 4.0 out of 5.0 by Comfortable bed and smiley service. The bed was incredibly comfortable without being too soft. The choice of firm and soft pillows was nice...need more soft! I have stayed in four different rooms at this facility, two needed more outlets at the desk. Restaurant facility was poorly run and lacked customer service...no tables bussed so had to wait ten minutes while they figured out who is supposed to do that. October 20, 2013
Rated 4.0 out of 5.0 by Challenging Room Service Enjoyed my stay even with the room service mistakes September 27, 2013
Rated 5.0 out of 5.0 by Excellent Staff My first visit to Portsmouth. I stay ay a lot of hotels, and I think that the staff at the Holiday Inn Portsouth was the best that I have ever encoutered. Thank you for making my short stay so enjoyable September 24, 2013
Rated 5.0 out of 5.0 by Great Service Traveling with 19 of our closest friends can be a bit overwhelming to some hotels, but not at this one. The staff was great, got us checked in quickly and efficiently and they let us keep all 11 motorcycles right out front for the night! Getting the little IHG Rewards Club goodie bag was nice. The rooms were clean and the restaurant had a good menu. I would recommend this hotel to anyone traveling to the area. Its a great place to stay! September 12, 2013
Rated 4.0 out of 5.0 by Overall good experience Soda vending machine only on floor. No ice or food. Shower curtain bar missing screws. Staff friendly, helpful, knowledgable on local restaurants & attractions. My companion lost 2 bracelets. Suspect they fell down sink. Called hotel & maintenance checked trap. Nothing found. Beds comfortable. Some noise from slamming doors nearby. No continental breakfast included, but restaurant onsite. September 2, 2013
Rated 2.0 out of 5.0 by Pool is great - the rest is mediocre The new renovated pool looks great. But that is the only outstanding thing I can say about this hotel. Everything else from personnel to room is mediocre. Room service didn't clean the room twice in a row when I came back from work at 4 PM. Didn't got better after I complained the first time. The hotel rooms and hallways make a dirty impression. Elevator is filthy. If I am again in this area I will avoid this Holiday Inn. September 2, 2013
Rated 5.0 out of 5.0 by Clean, comfortable room and bed, Exceeded our expectations Our one night stay exceeded our expectations in all regards. We ate two meals at the restaurant and both were excellant. Room, lobby, halls, and restaurant were all exceptionally clean. This is the best HI at which I've stayed. August 28, 2013
Rated 5.0 out of 5.0 by Platinum Benefits I am a Platinum rewards member and this Holiday offers little additional benefits for a Platinum level rewards member. At check-in I receive a welcome bag but any rewards member receives the same bag. They have no upgrade rooms available just standard and king and anyone can book these. I do get floor preference and room location preference but that is thanks to the desk staff since I am a frequent guest at this hotel. I get a discount at the restaurant but so does any hotel guest. The hotel staff is wonderful and treat me very well but again that is because they know me not because I am Platinum. It would seem that they could at least put together a better welcome bag for guests that hold gold or platinum level status. August 22, 2013
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