Rated 2.0 out of 5.0 by OldGrumpy1 Not the best - Poor Housekeeping
We stayed 2 nights in an Executive room and were not impressed! In particular, we were disappointed with the housekeeping - we went out at 9AM on our first day (Saturday) and returned to the room to freshen up at 1215. When we returned the room had not been touched despite the fact that we had asked for different pillows on our way out at 9 and these had been left in the room. We complained to the front desk staff who said 'you should have told us on your way out if you wanted your room making up!" There was no apology and no suggestion as to how we could have known this requirement. We had naively assumed that a hotel would make up the room and not need asking to do so. On our departure the next day we complained to the Duty Manager who was most helpful. She apologised, was genuinely concerned and arranged to refund our first nights room costs.
June 15, 2013
Rated 1.0 out of 5.0 by NAReed Not sure what has happened to this place!
I haven’t stayed in Portsmouth for a while, and I was extremely disappointed with my stay this time. Check in was slow, but I got a standard Priority Club letter which I opened once in my room. The room was tired and this hotel needs a refurb! My letter hoped I would enjoy either my free drink at the bar or 500 free points from a voucher I never received at check in. Pointed this out to reception on my way to the bar, and still no offer of a voucher (fort either a free drink or 500 points).
Once at the bar, the very nice lady was extremely slow at pouring a pint, and didn’t even pour on the angle hence it took an age. There weren’t many people eating but I needed to get some work done so asked for a table for one. The place is dead, no atmosphere and the old couple opposite me kept moaning about not being brought his bread. I was given a menu but no drinks menu. The young lady brought the old couple his bread, and he said he had specifically asked for no butter, as he wanted to soak up the fat from his food. The young lady didn’t seemed concerned and simply walked away to get more without an apology. Eventually she came to take my order, I asked for a drinks menu, she said it only had wine on it, I said that was the point. Her attitude was so poor I decided I didn’t trust her to serve me.
I walked to the bar and had a very nice steak baguette and the older lady behind the bar even managed to pour a pint in relatively short time.
At checkout, the ‘system’ was down hence they took payment and promised to send me an invoice, I’m still waiting after a week….
June 10, 2013
Rated 5.0 out of 5.0
by Lamoore86 Lovely nautical stay.
We picked this venue as our overnight stay to go to the new Mary rose museum. On our first entry into the hotel it was of a high standard. The staff where very helpful, the room was very nice, clean and cosy and decorated to a high standard. The variety for breakfast was very extensive and we where always greeted with a smile. The view from the room was gorgeous.
Will defiantly recommend this hotel.
June 8, 2013
Rated 5.0 out of 5.0 by MattBath Lovely hotel for a family stay.
Our second time here. From the outside the hotel is rather ugly but it is in a great location - walking distance of the IoW ferry terminal, Southsea fairground and beach, Historic Dockyard and Spinnaker. Lots to do in Old Portsmouth.
Room was fair-sized and well appointed (but no biscuits with the tea and coffee). Shower was lovely and the decor was fine. I was a bit miffed to return to the room on the second day to find a standard letter implying I had been smoking in the room and threatening to fine me £100 (I don't smoke!)
Swimming pool, sauna and steam room were excellent and very child-friendly. Gym staff were helpful and friendly.
Breakfasts were superb - the children just loved the self-service pancake machine! Lunchtime bar snacks took an age to arrive, won't bother next time.
Limited car parking but reception give free passes for on-street parking nearby
We will be back next year.
June 7, 2013
Rated 5.0 out of 5.0 by rf17 Great Staff
The staff was extremely accommodating. I had an issue with the the wifi which they called the outside provider and fixed for me.
June 6, 2013
Rated 5.0 out of 5.0 by Marion99 Ideal location - quiet and comfortable
This was a very brief stay, but the hotel was ideally situated for all local amenities - everything was within comfortable walking distance. Hotel staff were extremely helpful, the room was very comfortable and clean, and, unlike many hotels on a weekend, this one was quiet and peaceful, despite being seemingly busy. Would definitely stay here again.
June 1, 2013
Rated 2.0 out of 5.0 by Vince81 Awful room but good staff
The staff was really good and gentle but the room was very old.
Scratches on the tapestry, need redecorating and the bathroom had the heating towel with an open electric wire. Did not looked clean.
May 29, 2013
Rated 3.0 out of 5.0 by feviax Good
Clean and comfortable bed, but only limited and
basic food, and
basic service due to inexperienced staff.
May 28, 2013