Rated 4.1 out of 5 by 435
Rated 1.0 out of 5.0 by E J Cox Portsmouth
Although we are priority members and have been for many years we arrived at l.50 to be told our room was not ready until 2pm and at 2.25 the room was still not ready. We were then told that as we had booked a ground floor room they are the last to be prepared. We had not been told this when we booked. Also we did not know that the room was for a disabled person. I would be very reluctant to stay at this hotel in the future.
Parking is inadequate for the size of the hotel.
April 30, 2015
Rated 1.0 out of 5.0 by Ally2602 Not Pleasant
This was not an enjoyable stay at all, for the price I would have expected a much nicer hotel and better service.
Throughout my visit the corridor leading to my bedroom smelt of some cleaning fluid very strongly. The bathroom was very small and just never looked clean. I find this hotel very old and tired looking in general.
When I arrived, I asked the receptionist to book me a taxi for the next morning, and she told me I had to do it myself through a special phone on the reception desk, because it was the terms of the hotel brand that guests should book their own taxis.
However, I noticed when I was waiting for a taxi on the morning I checked out, that, when a man came to the same receptionist and asked her to book a taxi for him, she did it at once and without question.
It sounds like different terms for this hotel brand for men and for women. I was not impressed.
April 27, 2015
Rated 5.0 out of 5.0 by Bubbles bonbon Overall experience
From the moment I arrived the staff could not have been more helpful; it would be difficult to single any one member out and this added to the pleasant relaxing nature of the weekend.
It would have been more relaxing not to have had to think about parking on the road but I was able to find space in the hotel car park, it's possible this occurs because the hotel seems to be very popular although, overall, I wasn't aware of the number of people staying.
A most enjoyable weekend,my thank you
April 26, 2015
Rated 5.0 out of 5.0 by Charlotte1212 21st birthday stay.
My dad booked a night stay in Portsmouth for my birthday and didn't really know what to expect having also working within a hotel chain. And I would definitely recommend this hotel, very close to the beachfront and local shops and attractions. Very friendly staff that were happy to help with our parking and the easy arrival and departure. Was also left a surprise in my room for when I arrived which was greatly appreciated! Sure to stay again soon!
April 23, 2015
Rated 5.0 out of 5.0 by myselfandyou comfortable room stupidly small bathroom
Everything was fine, apart from the ridiculous size of our Bathroom, so tight it was very difficult to get in or out
April 23, 2015
Rated 5.0 out of 5.0 by Byrne101 Good comfortable room
Have to admit this wasn't our first choice hotel as we wanted to stay in Portsmouth but am glad we decided on this one it was near enough to walk to tour the Navy Dock yard but far enough away to be quiet and peaceful and on seafront we were on the 3rd floor and looked out over the green with a seaview. Room was a good size and clean, a little mean with the tea and coffee and l had to ask for more milk and coffee, that was after only having one drink each and no biscuits, bathroom was clean with an excellent shower. There were a couple of things that prevent me giving a 10 out of 10 but they are personal expectations that wouldn't effect the overall review and l would stay again.
April 22, 2015
Rated 4.0 out of 5.0 by A large family Great location
Ideal location, good pool, good reception service and clean but tired rooms. Awful evening meals though - poor choice, lack of taste and over attentive to the point of being annoying waiters.
April 18, 2015
Rated 4.0 out of 5.0 by SLE200 Great Value
A great value hotel close to the heart of Portsmouth and Southsea
April 18, 2015