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Rated 3.9 out of 5 by 233 reviewers.
Rated 2.0 out of 5.0 by overall stay unpleasant all i can say is ALL of the above negativity. i dont recommend this hotel to anyone. the only thing good about it were the staff July 29, 2015
Rated 3.0 out of 5.0 by Hotel fine - food service nonexistent We had booked this hotel for a national family reunion due to its central location and access to highways to move about. Overall the hotel was fine BUT the kitchen was out of service due to a broken stove. We were referred to an adjoining diner and given a 10 % discount. The diner was ok BUT the manner of getting there was terrible. There was a foot path down an embankment which was treacherous or you could get in your car and drive a circuitous route, through a large roundabout with high traffic volume to get to the diner "next door". Same returning to the hotel. Older guests had problems. The main time this was a problem was breakfast July 23, 2015
Rated 1.0 out of 5.0 by most disappointed I have been a priority member for many years and have never had a worse experience at a Holiday Inn. There was no welcome of any sort, no food or coffee in the lobby and the room was below the standard that I am used to with the Holiday Inns that I have visited in the past. Seems to badly need a upgrade in regard to furniture, walls etc. When I brought this to the attention of the staff, they were wonderful and actually refunded the money that we spent on the room which was not expected This made me realize that they were aware of some of the problems that hotel had. I hope they can solve them, I would not recommend the hotel to anyone at this time. July 20, 2015
Rated 3.0 out of 5.0 by Restaurant closed Business travel. Arrived at 7:30 pm hoping to have dinner and finish work in my room but restaurant closed Busy summer season mid week and and no on seemed to want to deliver. Disappointing but did go for take out down town which has a lot of options Staff was friendly and helpful July 20, 2015
Rated 5.0 out of 5.0 by Good place to stay The hotel was very easy to find. The staff were very friendly and check in went along quickly. Found the hotel clean and very fresh smelling. Will stay there again when in the area July 16, 2015
Rated 5.0 out of 5.0 by Comfortable room and great staff My room was just right- the refrigerator and microwave came in handy, the desk is convenient, and the bedding and pillows were wonderfully comfortable. The front desk staff were always cheerful, friendly and helpful. Specifically, Cassius, Jillian, Rebecca and Shannon - always attentive and professional. I gave food and beverage an average rating simply because there was a technical problem that caused the kitchen and bar to be closed for a few days. However, the front desk staff responded by providing complimentary Dunkin Donuts coffee along with breakfast bars and other snacks. And their signature smiles! July 16, 2015
Rated 2.0 out of 5.0 by Maintenance and cleanliness issues No notification that restaurant out of service and no explanation why? Bed sheet and rug had noticeable stains . Elevator was broken so had to climb 5 floors to room ! Pool area not easily accessible and had to go to basement level then back up a level to get in. Pool area was stuffy and not clean. Major repairs / maintenance and housekeeping issues need to be addressed. July 15, 2015
Rated 4.0 out of 5.0 by Comfortable bed and convenient location Comfortable bed and convenient location; the staff was very friendly and assisted us on finding a restaurant to accommodate a group of 27 for dinner! July 15, 2015
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