Rated 3.9 out of 5 by 118
Rated 5.0 out of 5.0 by Neilworm Family Trip
We loved the location and the service we received. This was our first trip to Prague. The only thing we would do differently is go during warmer weather. And pack better walking shoes.
January 13, 2015
Rated 4.0 out of 5.0 by skyfluid Kind staff, Good food, but not so clean
I spend three nights during this new year. The stuff is nice, food is excellent, but the room cleanliness can be improved. Location is good, the old castle is in 15 min walking distance. There is a metro station next to this hotel, 1~2 stops from the city center. Note that there is no elevator in this station.
January 8, 2015
Rated 3.0 out of 5.0 by Kanuc Ok but don't get too much expectation
We spent new year in Prague and decided to use my reward point for our stay. We got a room in the executive club floor, the room was average, the TV very old with no HDMI connection. Internet (wireless and cabled) everywhere in the hotel was totally useless and didn't work most of the time. Once informed, the reception made it work for 20-30 min and then it stopped again. We accidently dropped some coffee on the bed sheet one morning and were surprised that the bed sheet were not change once the room cleaned and we made sure that the stein were obvious. The room was extremely hot and even though we stopped the heating upon arrival, we had to open the window to cool it down a bit. Most of the room are facing the parking lot and there's a very noisy night club in the parking lot which prevented us to sleep properly (our window open didn't help). Between room noise insulation is also poor. Breakfast was average but I have seen a lot worse. Staff were friendly, spoke decent english and were helpful to answer our questions. Location is 5 min walk from subway but far from everything else. Underground parking was available for 20 euro/night. There's a casino next door that is small but fun to visit.
To summarise, we would stay there again on a reward night but would not stay there again if we had to pay for it. I'm sure there's better deal in town.
January 6, 2015