Rated 3.8 out of 5 by 26
Rated 4.0 out of 5.0 by Horch Beds are comfortable - staff very unfriendly
The hotel is clean and the lacation is ok
but the staff is very unfriendly and not helpfull. The Hotel was fully booked and so the staff was not interested to be friendly, or to be helpfull.
Im since a lot years gold member by IHG but the staff in this do nothing that I feel welcome.
This was a bad experince after a long trip.
In the future I look for another Hotel in this aerea.
November 24, 2013
Rated 3.0 out of 5.0 by Roby78 Hostess and Reception
You have to review your personal:
Hostess / Restaurant
Confuse information all the time
My english is not very well, i hope you understand my points
November 13, 2013
Rated 4.0 out of 5.0 by JEVO NIce, eassy access
Nice Location, easy access, comfortable,smoking area and rooms, restaurant so far so good. in the bar it was a late response by the waitress.
October 28, 2013
Rated 1.0 out of 5.0 by Leleon Cheer up
Too much noise in the room since the hotel is in front of a freeway an the glasses are not noise block type, also staff not enough customer oriented had several issues with them. Between others fail to notify ahead of time laundry machine issues also no difference on that hotel if you are IHG reward program or not,
October 24, 2013
Rated 2.0 out of 5.0 by chartboy Fix the windows!
My room was too loud from the road traffic. I noticed the windows, although closed, had severe gaps which did NOT provide a quite relaxing environment. I mentioned to the front desk upon arrival; there was nothing they could do! One night, not so restful sleep.
October 18, 2013
Rated 4.0 out of 5.0 by sponcomb Make Your Internet better
Overall nice Experience. Only complaint is that I won't able to connect my tablet to wifi and I tried several times. I even ask teh front desk but they do not have any clue. May be they should have a instruction how to connect your wifi device specficaly tablets and smartphone with wifi.
October 16, 2013
Rated 5.0 out of 5.0 Excellent Hotel
I want to congratulate the management of this property. The environment is excellent, the service outstanding, the maintenance very good. The pool was as promised: heated, and also in a very nice and funny area.
I will return soon to Puebla and will definitley choose this hotel again.
October 9, 2013
Rated 3.0 out of 5.0 by JamesBravo Besides overall room comfort, noise from outside is too loud
I'm a regular business traveler and very often I travel to Puebla (almost every week).
The rooms have a very comfortable size, a bathroom and closed bigger than in a residence and a nice design.
Unfortunately the charm ends when you try to sleep and realize that the noise from around the building gets in full inside the room due to very poor windows sealing that has not been solved regardless of my many claims.
October 7, 2013