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Rated 3.8 out of 5 by 28 reviewers.
Rated 5.0 out of 5.0 Excellent Hotel I want to congratulate the management of this property. The environment is excellent, the service outstanding, the maintenance very good. The pool was as promised: heated, and also in a very nice and funny area. I will return soon to Puebla and will definitley choose this hotel again. October 9, 2013
Rated 3.0 out of 5.0 by Besides overall room comfort, noise from outside is too loud I'm a regular business traveler and very often I travel to Puebla (almost every week). The rooms have a very comfortable size, a bathroom and closed bigger than in a residence and a nice design. Unfortunately the charm ends when you try to sleep and realize that the noise from around the building gets in full inside the room due to very poor windows sealing that has not been solved regardless of my many claims. October 7, 2013
Rated 5.0 out of 5.0 by Very Pleasant stay. Hotel is convenient and quiet with unusually nice rooms. Very spacious. October 5, 2013
Rated 5.0 out of 5.0 Good services Thanks, enjoy this facility All people in this hotel are focus service September 25, 2013
Rated 2.0 out of 5.0 by Very disappointing stay at a formerly great place After my stay there in late 2009 I was looking forward to be there again but just to find out that the hotel was not cared for in the last 4 years. My first room on the 5th floor was not cleaned in the Bathroom and it was not a executive room as booked. After complaining I got a room on the 6th floor that was cleaner but still not in good shape. The internet connection was so bad that I had to wonder in the hotel to be able to sent and receive mails. The elevator buttons were broken and the overall feeling was old! I will not return there and go with the continental next time. A shame for such a good place and location. September 16, 2013
Rated 5.0 out of 5.0 by Great Service, Nice hotel in general. Very nice hotel, excellent service, nice lobby, clean and comfortable rooms. July 26, 2013
Rated 5.0 out of 5.0 by The hotel of hotels in Puebla, Mexico Not one of the best Holiday Inns I've ever stayed in, in fact the best Holiday Inn I've ever stayed in. Everything from the elegance of the rooms, to the quality and willingness to help from the staff. A definite must stay, and as for me, I can't wait to get back to this Holiday Inn in Puebla, Mexico ! July 2, 2013
Rated 1.0 out of 5.0 by La peor experiencia en un Holiday Inn He sido cliente de la cadena IHG desde hace varios años, en general mi experiencia a sido muy buena lo que me ha llevado a mantener la lealtad. Sin embargo, me lleve la peor experiencia al hospedarme en el Holiday Inn Puebla-Finsa. 1. El personal de la recepción totalmente indiferente a las necesidades del cliente. 2. Cero flexibilidad con los horarios de Check-In/Out. 3. Servicio a la habitación tardaba una eternidad. 4. En la zona de la alberca nadie te atiende. 5. El Valet Parking tienes que buscarlo por medio hotel. 6. El desayuno buffet carísimo por lo que ofrecen. 7. EN ESPECIAL el Servicio para Checkout totalmente descortes. CERO RECOMENDABLE, si lo pueden evitar será buena elección. April 25, 2013
Rated 5.0 out of 5.0 by Great hotel, the beds are so confortable The romos are preaty and Clean, the bathroom is so extensive and Clean too. April 24, 2013
Rated 5.0 out of 5.0 by great great overall service and comfort Best Hotel in Town and service. Great employees. Quick response time to requests April 2, 2013
Rated 3.0 out of 5.0 by Paul's Rooms have too much traffic noise. Wifi is nonexistent in many areas and not enough bandwidth even in th lobby. I am a platinum member and was not offered a snack or room upgrade. Tha staff was great. Very courteous and thoughtful. I am sorry that I do not speak Spanish but your staff always understood what I needed and helped me get it. The grill that fries eggs should open at the same time as the resturant. I had to wait 40 minutes to get eggs. Took a long time to get hot water for shower and sink faucet splashes water on you when it is running. Not enough volumn March 12, 2013
Rated 5.0 out of 5.0 by Super nice Holiday inn, great food Nice rooms and grounds, good housekeeping with the exception of no wash cloths in the bathroom for 2 nights. Other than that is was a pleasant stay, and the food was impressive for a holday inn. Very good kitchen staff, Close to the airport, and the hotel can even charge your cab to the room AAAA++++ convenience March 11, 2013
Rated 4.0 out of 5.0 by Great place to stay! Overall this is a great place to stay. Large rooms and spacious accommodations to work. Good choices for meals and the coffee and tea bar are great additions. Plenty of parking space! During my stay I experienced trouble with the electronic key system. Either my room key would operate my door but not the elevator. I had to have two keys for a week! I suggest you ask for a room facing the opposite side of the highway. Traffic noise won't let you sleep! The other difficult part of this is getting back from work or from the city. Unless you have learned to navigate the backstreets, you could never find your way to get back to the hotel! It is a bit complicated. February 26, 2013
Rated 4.0 out of 5.0 by Room Noise You can hear noise coming from near highway, sometimes cleaning personnel left the windows open January 17, 2013
Rated 1.0 out of 5.0 by Watch your charges, look out. Stayed two different weeks. First week they charged an additional day for a no show day for the very same day I stayed at the hotel. Would not credit my card even though their desk person made the error at check in. Second week charged my credit card per night rate 35% higher than the rate on my confirmation. Still waiting for credit. Concerned will not get it. January 16, 2013
Rated 4.0 out of 5.0 by Restaurant Staff not trained Chief of restaurant not well trained. He took my room card without telling me and told me that the table in which Iwas going to get breakfast was reserved, which was not. November 21, 2012
Rated 3.0 out of 5.0 by Great rooms Room size is great. Very big an the design is so adhoc. No difference if you are a Priority Gold Member. They won't make you feel any like a Gold member. They won't follow any of the Gold member plus stuff November 15, 2012
Rated 5.0 out of 5.0 by Descanso y confort De paso por Puebla, decidimos hacer parada y poder descansar para proseguir el viaje. ¡Buena decisisón de hospedarnos aquí! Confort y atención excelentes. October 9, 2012
Rated 5.0 out of 5.0 by Muy buena opción para negocios Solo fui un día de trabajo y todo estuvo excelente, el hotel es cómodo y muy bien ubicado para poder ir a cualquier punto de la ciudad desde ahí. Precios accesibles y muy buenas habitaciones. La alberca muy pequeña pero si se va de trabajo no le falta nada October 6, 2012
Rated 5.0 out of 5.0 by COMO EN CASA DESPUÉS DE MUCHOS DÍAS DE TRABAJO INTENSO, DECIDIMOS QUE NECESITABAMOS TIEMPO PARA RELAJARNOS Y COMPARTIR ESPACIO CON MI QUERIDISIMA FAMILIA. POR ELLO, OPTAMOS POR DISFRUTAR DE UNOS DIAS DE DESCANSO EN UN AMBIENTE FAMILIAR COMO EL QUE OFRECE HOLIDAY INN FINSA PUEBLA, SIN PENSARLO DOS VECES, MI ESPOSA HIZO LAS RESERVACIONES Y COMO SIEMPRE, FUIMOS RECIBIDOS EN UN AMBIENTE COMPLETAMENTE FAMILIAR, MISMO QUE HACE DE NUESTROS DIAS DE DESCANSO, UN VERDADERO PLACER... GRACIAS PERSONAL DE HOLIDAY INN¡¡¡ APRECIAMOS SU TRABAJO Y DEDICACIÓN. October 5, 2012
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