Rated 4.2 out of 5 by 155
Rated 1.0 out of 5.0 by MatiasC Very bad hotel
When I stay in Pune I usually stay at other hotels but this time I wanted to be in Hinjewadi area to avoid traffic jams and this was the only place where I found availability
The day of check in at 10 am I required a pick up at my office to go to the hotel at 6PM (8 hours ahead of time). I've received the confirmation but the car was not there at 6PM. I called the driver at 6:20PM and he told me he was leaving the hotel which means they released the car 20 minutes late and he picked me up 45 minutes late. At my arrival I talked with the Duty Manager asking for an explanation of what happened and according to her she told me that the first car they sent had a mechanical issue and that's why they sent a second car. That story sounds hard to believe since it wasn't mentioned the two times I called them while I was waiting for the car.
I booked a King Studio room. They gave me a room facing the highway and it was impossible to sleep there due to the noise. I requested for another room not facing the street and they gave me a normal one (lower category). When I asked for a refund they told me it was not possible. If you have rooms extremely noisy and you reassign people to different rooms at least you should refund the difference in case of assigning a cheaper one.
At the following day I requested to the same Duty Manager a second car. It was 8AM and I requested a car at 9AM to go from the hotel to my office. I asked her twice after the incident the day before and she guarantee me that the car was going to be ready at 9AM. As you may imagine the car was ready not earlier than 9:45AM. Again 45 minutes late and I had to reschedule my whole day meetings. The Duty Manager justified it saying that the traffic in the area was jammy since very early in the morning. In that case, she should have told me that in advance and I worked on some alternatives. I don't want the hotel to fix the traffic issue but supporting my daily basis activities.
The speed of internet is simply ridiculous. I ran a speed test using a famous website to measure speed and it was below 0.8 Mbps. I needed to have a video call using Skype and it was simply impossible, I had to cancel it.
Bottom line? It is not a hotel that supports your daily activities. If your purpose of travelling is business look for better alternatives.
June 28, 2015
Rated 5.0 out of 5.0 by Mike 425 Can't fault it
Everything was fine great value for money, the food on offer was great with a selection of English dishes as well as traditional Indian dishes. The staff in the resturant could not be more helpfull with advice on what to sample. The service on the front desk Nikita more than others was second to none arranged early checkout and take-away breakfast. Would stay here again on business or on holiday.
June 26, 2015
Rated 4.0 out of 5.0 by Rajesh Moly Good for business stay
Good for business stay and easy to connect main locations from here. Away from city traffic and noise.
June 26, 2015
Rated 2.0 out of 5.0 by S.Srini Front office service is very poor
Front office staff need a training on customer service.
Food quality is not good and not worth for the price.
Front office do not respond/(action on) to customer queries very effectively.
June 23, 2015
Rated 4.0 out of 5.0 by pune_22 Average hotel
Average hotel, way out of the city with no transport facilities close by.
Hotel lobby dirty
June 20, 2015
Rated 4.0 out of 5.0 by AmitBha Great Experience
- Good value for money Hotel. Stay is comfortable, food is good and great people to take care.
June 15, 2015
Rated 3.0 out of 5.0 by Kanika Average hotel with not veyr good quality food and better ambeince
Average hotel with not veyr good quality food and better ambeince
June 8, 2015
Rated 5.0 out of 5.0 by hemamalini Confortable and Good service
Nice and Clean hotel . we are very happy to stay there. Excellent Customer Service.
June 8, 2015