Rated 3.8 out of 5 by 30
Rated 4.0 out of 5.0 by Veneno No hay unificación de criterios entre hoteles
Estuve hospedado en septiembre en Holiday Inn Cibeles en la ciudad de Mexico el personal de recepción excelente en su servicio no tenia a la mano mi numero de IHG el personal lo busco y abonaron mi estancia,en la tarifa me incluyeron desayuno. En mi estancia en octubre en Holiday Inn Diamante el personal no fue capaz ni siquiera intentaron buscar mi numero de socio de IHG dijeron que ellos no tenían forma de hacerlo y con respecto a la tarifa es la misma que la de Mexico y no incluye nada. Que sucede no son acaso la misma cadena y por consiguiente la misma operación? No entiendo
November 24, 2013
Rated 4.0 out of 5.0 by DannyBobSquarePants Nice place but starting to show some age.
I've been staying at this hotel for almost 2 years. Lots of visits and always enjoyable. Great view. A bit hard to get to the city center. The place is starting to show some age. There are a few odds and ends like the condition of the stairwells. Light bulbs out, door handles needing replaced, and a few other items in the stairwells. Good exercise room and other amenities. Food is OK. Service is great. People are great. I'll be back.
November 19, 2013
Rated 2.0 out of 5.0 by MarioARdzM BAD EXPERIENCE
I have problems with the bad acttitude on the Bell Desk.
November 13, 2013
Rated 5.0 out of 5.0 by padilla1 check out
my check out exceed the average time that used to be in other hotels i,ve been stayed
October 21, 2013
Rated 4.0 out of 5.0 by Mrry0703 Really liked it.
My son & his coach stayed for three days. They commented that service was very nice & the room was very clean. My son liked the American breakfast.
October 3, 2013
Rated 2.0 out of 5.0 by Rockwall Comfortable bed no view
We were very disappointed upon arriving at the hotel after a long journey from Toronto, Canada. We were told by the hotel customer service that upgrades would be available when we arrived if we wanted. Unfortunately we ended up with a view of a wall of rocks instead of the city view we anticipated! When we asked for an upgrade we were told the hotel was full. The food was very disappointing also and very expensive for what we were getting. $20 each for breakfast is unacceptable. We found that one or two people able to speak English was quite inconvenient. If you want your room cleaned and more than a bottle of water you will need to tip very well. Not sure if the pool filter is working properly since it was quite unclean.
Overall quite disappointed.
September 26, 2013
Rated 4.0 out of 5.0 noisey room
the floor down the restaurant is very noisey!, from the evening to the morning you will be hearing the movement of the chairs. Really is very noisey and unconfortable.
The gym was average, but without ventilation, towels, and paper towels to clean the treadmill ( just imagine how I recieved and how I leave the wet treadmill).
A good detail was the welcome with a good beer at the check in.
September 24, 2013
Rated 4.0 out of 5.0 by agust View
great hotel, comfortable and excellent view city.
Close to the malls and cinema
Close to the center of the city
September 22, 2013