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Rated 3.9 out of 5 by 11 reviewers.
Rated 2.0 out of 5.0 by Great View, that's about it The Holiday Inn Zona Diamonte is a new hotel. All of the standard amenities are present. The location gives an excellent view of the city of Queretaro, especially at night. Its close enough to downtown to get there with a cheap cab ride. The service on the other hand left a lot to be desired. After preparing my laundry and all the paperwork I requested it be picked up. It finally was 3 days later. Despite asking for (and paying for) same day service my clothes took 2 days to return. Several guests (myself included) were locked out of our rooms during our stay. Every day immediately following our return to the hotel there was a line of people at the front desk getting their keys re-coded. After paying for 'high speed internet' in my room I discovered that it was nearly impossible to use. The connection kept dropping out, requiring each user to re-log into the Holiday Inn system. This resulted in many missed messages and difficulty in communicating with other guests. Once connected web pages barely loaded, and frequently took a significant amount of time to load. The food at the hotel restaurant was very disappointing. Most dishes consisted of a buffet style offering which contained different offerings of meat and vegetables in an unidentified sauce. The food tended to be very creamy (which got to most guests in the week we were there). All meals were very expensive (~20 USD for breakfast). If you stay at this hotel I strongly recommend you plan on taking a cab into the city to eat there. March 29, 2013
Rated 5.0 out of 5.0 by GOOD SERVICE AND GOOD REST FOR ANYONE THE PLACE IS TOO MUCH COMFORTABLE FOR STAYING, THE FACILITIES ARE PRETTY CLEAN, THE HOTL HAS GOOD PLAN MAINTANANCE ANS LOBBY AND THE RESTAURANT HAVE BEAUTIFUL VIEWS. March 13, 2013
Rated 4.0 out of 5.0 Slow WI FI Hello. In business trip, a good internet service is so important and this service in the hotel is so slow. Thank you. January 30, 2013
Rated 4.0 out of 5.0 by Point to improve in Holiday Inn Zona Diamante I stay at least 4 nights per month in this hotel and in my last visit there was some issues that need attention : 1.- No coffee or coffee maker in my room, I reported this and it was not fixed. 2.-There was no running water in my room, I had to ask front desk twice to fix this issue , however once the maintenance guy come it took him 5 mins to fix the problem . 3.- The ice makers in floor 3 and 5 did not work. 4.-TV channel 11 (Warner ) did not work , I missed my favs shows. I reported to manager but no fix . 5.- WiFi Internet very very very slow at night. 6.- in my last day the electronic door lock fail and I was outside of my room for 20 minutes waiting for the mainteneance guy, it took him 5 mins to fix the look and let me into my room . I like this hotel , it is my favorite when I visit Queretaro for business but this points need work . Best Regards . January 19, 2013
Rated 4.0 out of 5.0 by Confortable bed, but the shawer delivers poor amout of water I am disappointed, because there was a difference of around 20 dollars between the estimate room cost, when the reservation was made, and the cost charged in the invoice. My boss questioned my decision to stay in your hotel due this difference. January 16, 2013
Rated 5.0 out of 5.0 by Good stay I like the hotel, the people and the atmosphere The brunch buffet was not that great, coffee was bad indeed. January 15, 2013
Rated 4.0 out of 5.0 by Nice new hotel inn Queretaro Very pleasant new hotel in Queretaro. Only downside is the distance from the new airport which has NO hotels nearby. January 13, 2013
Rated 5.0 out of 5.0 by very good hotel very good hotel, they know their business, no messing around with the customer: information and details clear, direct to the point, and offering the service that was offered and paid. Everything at time, in order. No second thoughts, I will be back to the same hotel next time January 7, 2013
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