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Rated 3.9 out of 5 by 55 reviewers.
Rated 4.0 out of 5.0 by SIN TITULO En general me parecieron buenas las instalaciones aunque descuidada el área de la alberca tanto en limpieza como en servicios al cliente. June 19, 2014
Rated 3.0 out of 5.0 by Buen hotel Es un buen hotel, pero es más para negocios que placer. Los servicios de la alberca no son buenos, tardaron mucho tiempo en mandarnos alguien de la cocina, queríamos ordenar alimentos y bebidas y tardaron años, no llevaron carta y pedimos cualquier cosa que se acordó el mesero. Si quieres relajarte en la alberca y nadar no puedes por que el salón de eventos esta justo afuera y pues tienes que estar ahí mientras pasa toda la gente, los meseros y demás invitados. June 13, 2014
Rated 5.0 out of 5.0 by buen servicio buen servicio, cómodas instalaciones, excelente ubicación June 13, 2014
Rated 5.0 out of 5.0 Querétaro a tus pies La localización de este hotel y del Crowne Plaza ala lado, permite la mejor vista de Querétaro desde tu cuarto o desde sus bares y restaurantes. Tienen un ambiente grato para hacer negocios o para relajarse y pasarla bien. June 10, 2014
Rated 4.0 out of 5.0 by Excelente vista de la ciudad Problemas para facturar en restaurante si no lo haces el dia del consumo, siendo que en muchos hoteles te permiten acumular los tiquets y la facturacion nunca es un problema. June 10, 2014
Rated 4.0 out of 5.0 by Excelencia visual en lo personal. tiene una de las mejores o si no, la mejor de todo queretaro June 7, 2014
Rated 5.0 out of 5.0 by Total comodidad Excelentes habitaciones y servicio excelente que hacen de la estancia una gran experiencia. June 4, 2014
Rated 3.0 out of 5.0 by Reception clerk "not in the mood" Hotel is nice, view of the city is awesome. Rooms are clean and nice. I suppose I got very bad luck... My room's hair drier was not functioning, they forgot to put the coffee maker in the room, I paid for a package with breakfast included and they had different information in the system and wanted to charge on top... All understandable errors... but the guy at the reception, didn't make it easier... May 16, 2014
Rated 5.0 out of 5.0 by UN DIA AGRADABLE EN HOLIDAY INN ME LA PASE MUY BIEN, JUNTO CON MI FAMILIA. RENTE DOS CUARTOS Y AMBOS ESTABAN CONFOTABLES Y LA ATENCION DEL PESONAL ES EXCELENTE ASI COMO SUS ALIMENTOS SON MUY BUENO, REGRESARIA NUEVAMENTE. May 14, 2014
Rated 3.0 out of 5.0 by Después de diez años de alojarme en holiday inn una mala experiencia El baño no estaba limpio por lo que me cambiaron a otra habitación. En la nueva habitación, por la noche No pude usar la tina de baño porque estaba descompuesto el tapón y no podía llenarse. Me ofrecieron cambiarme a una tercera habitación pero ya eran las diez de la noche y yo ya me había salido de bañar, además al di siguiente yo tenía que salir a trabajar a la seis de la mañana. El internet nunca lo pude usar en mi teléfono. Gracias May 13, 2014
Rated 5.0 out of 5.0 by Excelente hotel Excelente vista de la ciudad y comida deliciosa en el restaurante del hotel April 22, 2014
Rated 5.0 out of 5.0 by great hotel excellent location, very nice rooms, should include breakfast for the price... very nice view from rooms on the side of the "cliff". Its not really a cliff but its up on the high part of the city... April 16, 2014
Rated 5.0 out of 5.0 by Holiday Inn Queretaro Spend over 60 nights per year in various hotels. The Holiday Inn Queretaro one of the best and I highly recommend March 9, 2014
Rated 4.0 out of 5.0 by Vista increíble Muy buena ubicación que permite una vista espectacular de la ciudad, siempre y cuando no te toquen habitaciones traseras porque la vista increíble es de un pedazo de cerro. Deben mejorar el servicio, hicimos petición de toallas en alberca y tardaron mucho, pedimos almohadas adicionales en la habitación y tardaron aún más, tuvimos que pedirlas 3 veces. Las instalaciones muy bien. Seguro elegiré ese hotel en la siguiente visita. February 26, 2014
Rated 5.0 out of 5.0 by Excelent service and the best view The hotel has thebest view of queretaro and congratulations for the cheef. January 4, 2014
Rated 5.0 out of 5.0 by Great View I really enjoyed the view of the City it was a great experience January 3, 2014
Rated 4.0 out of 5.0 by Excellent location, perfect view of the city and easy to get downtown Very nice room and view. Break fast very reasonable. two minor things like ice machine not working on 3rd floor and poor bathtub repairs, small gim; not a big deal the pros are more. Staff at the bar and restaurant very helpful gave details of a couple of tours. Liked very much. Take your time to get there the first time because the hotel is at the top of a mountain and only two ways to take the correct road. I recommend corregidora and constitucion intersection. Set your GPS. December 31, 2013
Rated 4.0 out of 5.0 by No hay unificación de criterios entre hoteles Estuve hospedado en septiembre en Holiday Inn Cibeles en la ciudad de Mexico el personal de recepción excelente en su servicio no tenia a la mano mi numero de IHG el personal lo busco y abonaron mi estancia,en la tarifa me incluyeron desayuno. En mi estancia en octubre en Holiday Inn Diamante el personal no fue capaz ni siquiera intentaron buscar mi numero de socio de IHG dijeron que ellos no tenían forma de hacerlo y con respecto a la tarifa es la misma que la de Mexico y no incluye nada. Que sucede no son acaso la misma cadena y por consiguiente la misma operación? No entiendo November 24, 2013
Rated 4.0 out of 5.0 by Nice place but starting to show some age. I've been staying at this hotel for almost 2 years. Lots of visits and always enjoyable. Great view. A bit hard to get to the city center. The place is starting to show some age. There are a few odds and ends like the condition of the stairwells. Light bulbs out, door handles needing replaced, and a few other items in the stairwells. Good exercise room and other amenities. Food is OK. Service is great. People are great. I'll be back. November 19, 2013
Rated 2.0 out of 5.0 by BAD EXPERIENCE I have problems with the bad acttitude on the Bell Desk. November 13, 2013
Rated 5.0 out of 5.0 by check out my check out exceed the average time that used to be in other hotels i,ve been stayed October 21, 2013
Rated 4.0 out of 5.0 by Really liked it. My son & his coach stayed for three days. They commented that service was very nice & the room was very clean. My son liked the American breakfast. October 3, 2013
Rated 2.0 out of 5.0 by Comfortable bed no view We were very disappointed upon arriving at the hotel after a long journey from Toronto, Canada. We were told by the hotel customer service that upgrades would be available when we arrived if we wanted. Unfortunately we ended up with a view of a wall of rocks instead of the city view we anticipated! When we asked for an upgrade we were told the hotel was full. The food was very disappointing also and very expensive for what we were getting. $20 each for breakfast is unacceptable. We found that one or two people able to speak English was quite inconvenient. If you want your room cleaned and more than a bottle of water you will need to tip very well. Not sure if the pool filter is working properly since it was quite unclean. Overall quite disappointed. September 26, 2013
Rated 4.0 out of 5.0 noisey room the floor down the restaurant is very noisey!, from the evening to the morning you will be hearing the movement of the chairs. Really is very noisey and unconfortable. The gym was average, but without ventilation, towels, and paper towels to clean the treadmill ( just imagine how I recieved and how I leave the wet treadmill). A good detail was the welcome with a good beer at the check in. September 24, 2013
Rated 4.0 out of 5.0 by View great hotel, comfortable and excellent view city. Close to the malls and cinema Close to the center of the city September 22, 2013
Rated 1.0 out of 5.0 by Mi peor estancia en Queretaro Realmente fue algo espantoso, ya que en la habitacion de al lado llegaron unos borrachos con un escandalo durante gran parte de la noche y los de seguridad del hotel no hicieron nada y prefirieron cambiarme a mi de habitacion como a las 3:00 de la madrugada. La comida del restaurante es espantosa y el lugar bastante sucio. EL servicio del personal en general bastante malo. No lo recomiendo September 11, 2013
Rated 4.0 out of 5.0 by Its nice It is a very nice hotel. The hostess that recevied (Andrea) was very nice with me. The only trouble I got was the internet service, it flaps sometimes. It only got better when I used an ethernet cable to connect my laptop (but who really travels with an ethernet cable?). And at the reception hotel, they didnt have cash to change me a bill. I liked food a lot, except for the pancakes, I guess they need to be made with a little more of love. September 8, 2013
Rated 4.0 out of 5.0 by this property needs a rehaul! elavators, rooms, wood work - all is not in good shape - personnel is kind and prompt! August 28, 2013
Rated 4.0 out of 5.0 by Staff and Service Hotel is very nice and beautiful view! Clean, Comfortable, and very special staff!! Very helpful and made evrrything easy for an "English-only" speaker. August 26, 2013
Rated 4.0 out of 5.0 by No Smoking Bathroom like a smoking room !! I don't like the odor August 20, 2013
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