Rated 3.8 out of 5 by 57
Rated 5.0 out of 5.0 by TRWSTAFF Great Hotel
This was my first visit to Queretaro and I had no idea what to expect. My only other trips to Mexico were to resorts in Cancun and Acapulco. The hotel more than met my expectations. The rooms were very nice, the pool area was great to look at although we worked so much we never got a chance to use it.
The food at the restaurant and grill was very good and so was the service. Speaking of service..... Daniel and Reuben are outstanding! Two out of the five nights we were there, we had to work very late and arrived back at the hotel after the restaurant had closed. Daniel and Reuben took care of us and made sure that we didnt go to bed hungry. Gracias Amigos.
October 27, 2013
Rated 3.0 out of 5.0 by ferfresita12 Bad Check in
When we arrived to the fornt desk we had a family & friends rate but the front desk agent thought that the rate was very cheap and she didn´t want to gave us the rate that we had in the reservation, until she spoke by phone and athorized the rate but the chek in took almost an hour and the service provided by the agent was very bad and rude.
October 23, 2013
Rated 5.0 out of 5.0 by 1967powerhouse First time for my stay here
The hotel staff was great. Very comfortable resort type hotel
October 20, 2013
Rated 4.0 out of 5.0 by Chanu Business section is nice and comfortable
Business section rooms has ample space and very comfortable rooms, especially those facing the property garden.
October 7, 2013
Rated 5.0 out of 5.0 by malbert800 Great...an comfortable...and very.very nice and Good Service
Nice Service.......Than you very much....for everything....
October 2, 2013
Rated 2.0 out of 5.0 Executive Room with poor status
during this stage, the room dosent work the TV and the air condicioner is doing a lot of noise, I report thta and until 1:30 am they repair the damage, I can sleep during this moment
I pay more tan other stay there with a bad servicie.
I call to the front desk t change the room and they told me no
September 23, 2013
Rated 3.0 out of 5.0 Down of average
1) clean the dishes out of the room
2) complaince the reservation room in the especification
3) dont close the bar and room service early in hollydays
September 20, 2013
Rated 4.0 out of 5.0 by Niuniu2012 Good location and good service,room is big
NGood location and good service,room is big. but the hotel needs renovation
September 14, 2013
Rated 4.0 out of 5.0 by ElTigre750Li Missing Gym Equipment
Hotel need a rack of Dumbells in the gym. overall hotel is great, people on the front desk very receptive and helpfull. Restaurant is good and clean.
September 8, 2013
Rated 5.0 out of 5.0 by Gab2013 PERFECT ROOM
tHE ROOM ARE NICE , COMFORTABLES AND CLEAN, THE PLACE IS VERY EASY TO LOCATE IN QUERETARO AND THE ROUND PLACES ARE NICE
September 4, 2013
Rated 4.0 out of 5.0 by Nanny1503 Great room but dirty pool
We stayed two nights. The room was great and comfy. Staff were good but quite cold, they were not welcoming or friendly at all. Facilities for kids are very good and very well maintained. My only concern is pool's temperature and cleaness.
Food quality not good (smelly salmon sandwich) and greasy pasta. Breakfast buffet quite expensive for the limited options offered.
August 22, 2013
Rated 2.0 out of 5.0 by Davo1081 Repairs in hotel not mentionated
In my stay at holiday inn queretaro, never told me that i was gonna be in a room next to a renovation area. The noise, the dirt, made my stay very bad.
August 20, 2013
Rated 5.0 out of 5.0 by Chuck7075 Bombardier Business
I traveled to Queretaro on business for my employer and enjoy staying at this hotel. The staff are always friendly and very helpful. The last stay at this hotel was most certainly the best and I had the most restful sleep when I requested a room on the side opposite the highway.
The beds are comfortable and the room is always clean and smells fresh. The maids were very kind and accommodating (they really do a great job). The grill chef is very good and the food is excellent; eating outside was very enjoyable.
When I travel to Queretaro, this is where I will always stay.
August 18, 2013
Rated 4.0 out of 5.0 by GabrielGLV Good Service and Location
We stayed a couple of nights at Holiday Inn Centro Historico to attend a friend's wedding. We chose this hotel because we had a courtesy night and it was one of the recommendations form our hosts. After all, the experience was good. The rooms are clean and the locations is perfect to visit the beautiful streets and colonial downtown of Queretaro. (About 3 minutes in a taxi or 10-15 minutes walking).
The place has a very spacious property and the gardens and pool are kept well maintained. Actually there was some remodeling in the section of rooms we were accommodated but nothing disturbed us. The only problem is the slamming of doors is very noticeable in the rooms so an opportunity area is to improve in the noise reduction. The restaurants are good and the room service was fair with a good price. Definitely we would stay again.
August 15, 2013
Rated 1.0 out of 5.0 Mal trato y rasismo
Siempre he preferido estar en Holliday Inn debido al trato tan servicial que distingue a sus empleados y colaboradores, pero esta vez fue todo lo contrario...ya que durante mi estancia en este hotel fuimos víctimas de racismo por parte de una persona del área de restaurante, ya que además de maltrato, simple y sencillamente le dio más prioridad a huéspedes extranjeros, que a mi familia...no nos atendió bien, nos dejo en la lluvia con todo y que tengo un bebé de 1 año de edad y además se hizo el chistosito atendiendo a personas extranjeras con una prioridad bien marcada...RASISMO es la palabra correcta...ahhhh y todavía nos querían cobrar la cuenta de los alimentos....
August 9, 2013
Rated 5.0 out of 5.0 by Belita As always a great experience
The only details were that there wasn't coffee in my room.
I suggest to install in the shower dishes for soap, shampoo, conditioner because we had to put them in the floor.
July 12, 2013
Rated 4.0 out of 5.0 by BELFASTGEORGE BREAKFAST!!!!!!!
I have just returned home after spending a number of weeks staying at the hotel,20/05/13 to 28/05/13. Overall i enjoyed my stay Marysoll in the business centre and the shuttle drivers were unbelievably helpful.However i must say how annoyed i was at the breakfasts served at the hotel early in the morning. I used the 6.30 am shuttle every morning to go to work,the breakfast at that time i thought would have been hot,however it was never the case from monday to friday! The only time i ate a hot breakfast was at weekends when i was not at work and went down to breakfast later. I informed the reception of this annoyance early in my stay but the food never changed. Another cause for concern with me was the day before i checked out the manager sent a letter to my room demanding I clear my account! Unknown to me there was a credit limit set by the hotel(how do guests know this info) This was a strange request as i was going to check out only a day later! In closing may i say the food needs to be looked at in terms of choice and maintenance of temperature.
July 1, 2013
Rated 4.0 out of 5.0 by KCDude Ouch...the bed
The beds are VERY stiff. I normally use the pillows to help cushion the hard-as-a-rock bed.
June 14, 2013
Rated 4.0 out of 5.0 by Lalo49 Food & Beverage
For two consecutives stay in the last 45 days, at breakfast time, menudo has been absent. When asking to the waiters,"its coming", "ten more minutes" , finally never showed up.
Some Mexican and some foreign guest like to have menudo for breakfast,and a restaurant like yours announces it, but do not serve.
Otherwise, everthing is excelent.
June 14, 2013
Rated 4.0 out of 5.0 by Guillermo22 Buen fin de semana
Pudimos pasar un buen fin de semana con una rica cena y un buen desayuno, disfrutar de las instalaciones del hotel, jardines y alberca.
June 12, 2013
Rated 4.0 out of 5.0 by ArturoG Great service
All staff in hotel very kind.
Rooms nice, but beds are a little soft.
This time there was a sports competition in the city and in my floor there were a lot o young players, so too much noise; but this is not a normal situation.
June 12, 2013
Rated 4.0 out of 5.0 GRATA ESTANCIA!!
NOS AGRADÓ MUCHO LA DECORACIÓN DEL HOTEL, LA SECCIÓN EJECUTIVA MUY TRANQUILA, LA HABITACIÓN LIMPIA Y AGRADABLE, HONRADEZ Y APOYO DEL PERSONAL.
June 11, 2013
Rated 4.0 out of 5.0 by MexBib1230 Almost Perfect, but must watch important details
I had stayed in this hotel years ago, and I was pleasantly surprised to find it remodeled and transformed into a much nicer place overall. The good things I remember from my last visit were still there, and that was the great food in the restaurant, the nice, pleasant, and relaxing lounge/bar areas. The new decor, furniture and flat screens in the rooms, the beautiful view to a well kept pool/garden area, and the spotless cleanliness of all places are worth mentioning.
Here are the only two issues I found: number one was what I thought was an insufficient parking garage. I had to go up and down the few garage levels for a long time before I was lucky enough to find someone leaving, and was finally able to park my rental car. If you do not have a car, this is not an issue.
The second and most important detail to mention, for which I definitely had to remove a star, was the fact that when I entered the room, I felt a slight but noticeable unpleasant smell in the room. The smell was stronger in the restroom, and I believe the smell was coming from either the shower or the sink drain (or both). I shut the door to the bathroom and kept it that way, and after a while the smell was not noticeable in the room, but when I needed to use the restroom, the smell was more concentrated there. Seems like a water trap or something in the drains simply was not in good working condition. I just stayed one night, but I definitely would have required a room change in order to stay another night. Would I come back? Perhaps, but I would request assurance of getting a smell-free room and bathroom.
May 29, 2013
Rated 5.0 out of 5.0 by Chitwn413 Nice facility with good amenities and cute atmosphere
This was a great hotel in Queretaro. The property is very nice and well maintained, and the atmosphere is really "cute" and Mexican-themed. Everything was clean. Breakfast was good. Good service. Convenient parking. Close to the center of town ($4 USD in a taxi). On a previous visit, I stayed at the Fiesta Americana in town, which was very nice, but of about equal quality to the Holiday Inn, and much more expensive. Also, Holiday Inn was more convenient, location-wise. I will stay at the Holiday Inn again next time! Great hotel!
May 21, 2013
Rated 5.0 out of 5.0 by Kalle48 This hotel is great in all aspects
I have stayed here 5 yrs ago for some month, the hotel still keep the same high standard, I absolutely recommend this hotel.
May 8, 2013
Rated 5.0 out of 5.0 Personnel´s customer orientation
In general they´re trained to understand and satisfy the customer expectatives.
The personnel in the cafetería and/or dinning service needs some improvement. They don´t have the same attitude in rush hours.
April 26, 2013
Rated 4.0 out of 5.0 by Matt2202 Queretaro
Nice location, great weather, great sittng at the pool
April 25, 2013
Rated 4.0 out of 5.0 by KCITY Comfort
The beds are rock hard. I use the extra pillows to help me sleep.
This last visit, during spring break, was very loud after 11 pm.
Water pressure in the room was very low.
The staff is always friendly and helpful.
April 10, 2013
Rated 3.0 out of 5.0 by MaryanneGS Good price but..
I stayed with my husband for Semana Santa and We like the hotel, but sleeping in it was terrible! the room was noisy and every single thing that happened in the room next door we hear it all! also the pool was full of people and there were not enough chairs to be in. also the pool was dirty, you need to check that more often.
The location was not even near the centro histórico and we have to take a cab to go downtown.
April 8, 2013
Rated 4.0 out of 5.0 by Fabulman Viaje familiar
Yo pague por los dos cuartos para dividir a mi familia, no entiendo porque no me cuentan.
April 5, 2013