Rated 3.8 out of 5 by 57
Rated 2.0 out of 5.0 by bedrule Noisy room
We, as a family, had a previous experience at HI Querétaro. In a way, it is beyond our budget but we were late to make the reservation and decided to invest in having a good time.
We know that Holly Week is a difficult time for hotels but, although we were early to check in, we received a room overlooking the busy highway. The noise was non-stop day and night. We had difficulties to sleep.
The rate included a breakfast. We showed up early enough but were told we had to wait for a table. There were plenty of tables available and no explanation was offered. This was the only occasion, however, that we were trreated with a 'beggars should not be choosers' attitude, but it does not fit in our image of HI.
Finally, one afternoon, when leaving the pool with my children, we were told that they had run out of towels. No alternative service or appology was offered.
I am sorry but we will choose a different hotel for our next holidays.
April 5, 2013
Rated 3.0 out of 5.0 by Ferlop Recepción prepotente
se ha perdido en buen trato a mi llegada en la recepción momento desagradable el joven de nombre Raúl en forma descortés y por demás altanera atiende tubería que esperar a que se desocupara otra recepcionista que amablemente y con prontitud me atendió para Raúl un cliente priority no importa ya que cuando le presente mi tarjeta como miembro del club me dijo y eso que a lo mejor quiero entender que no están enterados en ese hotel La habitación en mi segundo día de estancia hasta las 8.30 de la noche me pudieron llevar las toallas de la habitación no están al pendiente del servicio es incomodo
April 5, 2013
Rated 5.0 out of 5.0 by jdent25 Staff is excellent and property is well kept
I recently stayed at this property and felt well-cared for. The first room's A/C was not working and they promptly moved me to the Executive Wing where my room was quiet and comfortable. The Aztec Soup in the restaurant was delicious and the breakfast buffet was well stocked.
Alberto (bellman# was always nice and helpful. Diana #receiption) was accomodating. Service at the restaurant was generally prompt.
The pool was stocked with children. I would be nice if one of the smaller, hot tubs was an adults only pool but all allowed children.
April 5, 2013
Rated 5.0 out of 5.0 by JOSALF The comfortable
Excellent facilities, comfortable and very safe. the staff involved in the service and attention.
Improve sason letter and your food would be very nice touch to return.
April 4, 2013
Rated 1.0 out of 5.0 by Vicard2000 Habitacion ruidosa
En la habitacion que nos toco. Fue muy desagradable por la cantidad de ruido que entra de la calle, coches, ambulancias, camiones, etc.
La verdad no se el concepto del cobro que me hicieron.
April 2, 2013
Rated 3.0 out of 5.0 by jag26 Uncomfortably converted into "public pool" on most crowded "Holly Week" Days
My stay was great on tuesday 26 and wednesday 27th March, but starting Holly Thursday and until Saturday, when I left, they converted the pool area into an uncomfortable species of public pool, with local people that came in for a "meal buffet" and could enjoy of the pool area starting 11 AM.
We should be prepared to face 100% occupancy of the hotel during those days, and I would accept the pool to be crowded of hotel guests only, but besides that, they make it even more uncomfortable by letting outsiders in by paying a minimum rate.
For guests like me, who paid to stay on a hotel room to enjoy the pool area, it was a very annoying experience to see the pool area invaded by decens of people who were sharing the area with us by only paying for a meal buffet. They don't count with enough chairs or space for so much of people, there were people with bags laying all around the pool and gardens.
Lacks to say that by saturday, the water quality of pool and hot tubs was extremely poor, and also the cleanliness of the public restrooms by the pool area.
My last experience at the Hotel 6 years ago was great, but this time it was flankly speaking nothing to repeat.
Let a category Hotel remain as a category hotel, don't convert it into a LOW category public pool.
April 2, 2013
Rated 4.0 out of 5.0 by AlejandroOC Nice hotel
Really nice facilities!
People at the front desk are not always very kind
Food is great
March 22, 2013
Rated 3.0 out of 5.0 by Salvador The over all value of the hotel
The internet service is less than mediocre.
The garage spaces are very tight you can see all the columns scratched by innumerable little accidents with the guest cars I think the hotel takes pride by saying no guest of ours can escape with out scratching their car.
Small towels are at a premium.
And the TV is many times not working or with a picture that is not of good quality.
So with that in mind I would say the prices are way high for the quality of service when compared to a Holiday inn in the USA.
March 10, 2013
Rated 2.0 out of 5.0 by Chapa Cold food and bad attention
the hostel, was, really agresive, she said, you can NOT enter, until you table be ready, she could say, can wait a moment, while cleaning your table, please.
almost all the buffet food was cold, tamales and chilaquiles, potatoes were not cooked.
Also I not received any points for Priority Club Members
March 7, 2013
Rated 5.0 out of 5.0 by MGandJH Late arrival
We arrived late in the evening from the airport and found everything ready and very comfortable. Always enjoy our stay at this property.
February 6, 2013
Rated 5.0 out of 5.0 Great expierience in my stay
I like my stay in this hotel, is important improvement the staff service.
January 24, 2013
Rated 3.0 out of 5.0 by Mariner1 Average
My week long stay this month was better than last month. I was at the very end of the hall, which made the room quieter...
The downside is the WiFi connection and strength, which was very weak.
The staff at the hotel is always friendly and seem to care.
January 17, 2013
Rated 1.0 out of 5.0 by sepalo Worst experience in 20 years of frequent traveler
This is the worst property I have stayed.
The carpet was dirty, the bathroom was in bad conditions
The shower had no water pressure.
Amenities were incomplete, no shampoo, no body lotion...
January 16, 2013
Rated 2.0 out of 5.0 by Ejose Hotel needs a renovation.
Rooms smell, carpet looks very bad. Very unfortunately.
Also, being a platinum member does not get you anywhere in this hotel. Will stay there only if no other choice.
January 10, 2013
Rated 1.0 out of 5.0 by Ciberpipo Hotel muy viejo
El hotel es muy viejo, el aire acondicionado del cuarto no funciona, la alfombra se siente vieja y pegajosa, y lo peor es el desayuno, caro, insípido y muy mal servicio
January 3, 2013
Rated 4.0 out of 5.0 by Mussy Excellent place, staff very friendly
The Breakfast buffet, very good, wide vareity of selesction, little expensive, and before 7:00 AM no choice to order from Menu
December 17, 2012
Rated 5.0 out of 5.0 by Snowman Fantastic Property
Hotel was much more than I expected - great room, friendly staff, and immaculate grounds. Will definitely stay here my next visit to the area.
December 14, 2012
Rated 5.0 out of 5.0 by JoeGSE01 Great Hotel
This is a first rate hotel!!! I will be staying here more.
December 6, 2012
Rated 3.0 out of 5.0 by Mariner Customer Service?
I am a gold member and randomly get upgraded. When I asked about the upgrade, I was told that it is not available due to the rate I pay, which is the same every time due to our contract. Rooms were available for an upgrade, per the manager, if I wanted to pay the additional cost. I stay a week a month at this location. I'm thinking my patronage is not important to Holiday Inn Centro.
The room did not have regular coffee and none was ever supplied.
The room door had a one inch gap and the hallway was very loud. The AC was even louder than the party in the hallway.
November 21, 2012