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Rated 3.9 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by Fantastic staff and chef My stays here have been great. The front desk staff, especially Angel, have been excellent. The wait staff and Chef (Reuben) are the best. I'd recomment this hotel to anyone. February 8, 2014
Rated 4.0 out of 5.0 by Very nice and clean I have stayed here several times for business and often think it would be a great place to bring my family. The pool is really nice and the courtyard surrounding the pool is very lush. The outside eating area is one of my favorites. This would also be a great place for a wedding with the outside eating area adjacent to the pool. February 5, 2014
Rated 2.0 out of 5.0 Bad Service, No Security, Spoiled Food and they don't care No comments, too much for me, it really was a mess February 4, 2014
Rated 4.0 out of 5.0 by Love The Old Downtown Hotel is good with great amenities if you have family. Absolutely must get into the old downtown for the sites and dinners. WOW. February 2, 2014
Rated 5.0 out of 5.0 by Great service First class service and comfort. Food was excellent January 23, 2014
Rated 4.0 out of 5.0 by Family Holiday Gathering We had such a nice time during this stay with the whole extended family. The green area aside the pool is great for the kids while we enjoyed a fresh drink. The day we arrived, we we went for dinner with the two kids and dinner to be served took "forever". Server would not advise us that it will take such a long time especially if you travel with kids... Until we told him to cancel everything, suddenly the plates came immediately to our table. Another comment is that Bell Service would not offer any help even when they saw us coming in with 2 little boys and two pieces of luggage for check-in. Travelling with family and with little kids turns out to be so much demanding and with higher expectations on those little details that would make such a difference. But it simply did not happen. January 7, 2014
Rated 5.0 out of 5.0 by Great service and bed The hotel is really nice, and for me the security and service was really good , I fell like in my home and the dinner was great December 30, 2013
Rated 5.0 out of 5.0 by Christmas celebration Having a Christmas celebration with all the family, must be very difficult. Still they made it work in a perfect situation. Thanks for this perfect experience. We all enjoyed. December 30, 2013
Rated 3.0 out of 5.0 by Room looks old The bathroom does not have an air extractor. Bad odors and shower steam go to the bedroom area. December 18, 2013
Rated 4.0 out of 5.0 by Nice stay, very nice facilities I very much enjoyed my stay. The staff was very friendly and helpful for a traveller that speaks very little Spanish. The hotel grounds are very well maintained and the food acceptable. The only item that I didn't understand was the requirement to get a parking ticket when entering and then having to use it to leave. This seemed very non-value added and only confused me when I went to leave and had to take that ticket back in to have it validated in order to leave. The process seems like it would be an opportunity to eliminate something that is non-value added. December 12, 2013
Rated 5.0 out of 5.0 by Transportation Services I work for Siemens. I have stayed at this hotel many times. We always stay at your hotel and bring our customers to your hotel because of the exceptional quality of your hotel, your usually friendly and helpful staff, your breakfast buffet and the convenience of your transportation services. On this trip we were extremely dissatisfied with your person running the transportation services. During the week I was there, we had nearly 20 Siemens employees and customers that required transportation back to the hotel. On Tuesday, we filled one van and asked that the van return to pick of ther remaining 7 people, which included 5 Siemens customers. Your manager of the transportation refused to send back a van. It took more than an hour for that group to get three taxi's to get them back to the hotel. It reflected poorly on Siemens. It reflected poorly on the Holiday Inn. This should not happen. December 9, 2013
Rated 5.0 out of 5.0 by My destination when visiting the town... Very good hotel I always can recommend.... I've been there several times and it is good for the money I spend.... December 6, 2013
Rated 5.0 out of 5.0 by A detail The lock of the garden door didn't work, a man tried to repair it but he couldn't. November 21, 2013
Rated 5.0 out of 5.0 by Great staff This was my first visit deep into Mexico and I speak very little Spanish so I was very apprehensive about this trip. Much to my surprise almost everyone at the hotel was bi-lingual and extremely friendly honestly the service was better than most hotels that I have stayed at state side. I would highly recommend this hotel to anyone. November 15, 2013
Rated 2.0 out of 5.0 by internet service is lousy They have to improve cleanliness; the room has bad odors and internet is really bad. They never give me upgrade. November 15, 2013
Rated 3.0 out of 5.0 by Dissapointed-poor location;noisy Poor location-to far from Centro Historico. Right on main highway -constant traffic noise. November 14, 2013
Rated 5.0 out of 5.0 by Excellent service!!! We spent 3 nights here in October, 2013. The room was spacious and clean - very comfortable bed. Everyone associated with the hotel from the front desk to the wait staff and housekeepers were extremely friendly and helpful. The restaurant and bar had a good selection of food and drinks as well as outstanding service. Our only complaint was that we were not within walking distance of any downtown attractions, although taxi service was readily available and inexpensive. Would absolutely recommend this as the place to stay in Queretaro!!! November 2, 2013
Rated 5.0 out of 5.0 by Great Hotel This was my first visit to Queretaro and I had no idea what to expect. My only other trips to Mexico were to resorts in Cancun and Acapulco. The hotel more than met my expectations. The rooms were very nice, the pool area was great to look at although we worked so much we never got a chance to use it. The food at the restaurant and grill was very good and so was the service. Speaking of service..... Daniel and Reuben are outstanding! Two out of the five nights we were there, we had to work very late and arrived back at the hotel after the restaurant had closed. Daniel and Reuben took care of us and made sure that we didnt go to bed hungry. Gracias Amigos. October 27, 2013
Rated 3.0 out of 5.0 by Bad Check in When we arrived to the fornt desk we had a family & friends rate but the front desk agent thought that the rate was very cheap and she didn´t want to gave us the rate that we had in the reservation, until she spoke by phone and athorized the rate but the chek in took almost an hour and the service provided by the agent was very bad and rude. October 23, 2013
Rated 5.0 out of 5.0 by First time for my stay here The hotel staff was great. Very comfortable resort type hotel October 20, 2013
Rated 4.0 out of 5.0 by Business section is nice and comfortable Business section rooms has ample space and very comfortable rooms, especially those facing the property garden. October 7, 2013
Rated 5.0 out of 5.0 by comfortable...and very.very nice and Good Service Nice Service.......Than you very much....for everything.... October 2, 2013
Rated 2.0 out of 5.0 Executive Room with poor status Hello during this stage, the room dosent work the TV and the air condicioner is doing a lot of noise, I report thta and until 1:30 am they repair the damage, I can sleep during this moment I pay more tan other stay there with a bad servicie. I call to the front desk t change the room and they told me no Regards Adrian September 23, 2013
Rated 3.0 out of 5.0 Down of average Three recomendations 1) clean the dishes out of the room 2) complaince the reservation room in the especification 3) dont close the bar and room service early in hollydays September 20, 2013
Rated 4.0 out of 5.0 by Good location and good service,room is big NGood location and good service,room is big. but the hotel needs renovation September 14, 2013
Rated 4.0 out of 5.0 by Missing Gym Equipment Hotel need a rack of Dumbells in the gym. overall hotel is great, people on the front desk very receptive and helpfull. Restaurant is good and clean. September 8, 2013
Rated 4.0 out of 5.0 by Great room but dirty pool We stayed two nights. The room was great and comfy. Staff were good but quite cold, they were not welcoming or friendly at all. Facilities for kids are very good and very well maintained. My only concern is pool's temperature and cleaness. Food quality not good (smelly salmon sandwich) and greasy pasta. Breakfast buffet quite expensive for the limited options offered. August 22, 2013
Rated 2.0 out of 5.0 by Repairs in hotel not mentionated In my stay at holiday inn queretaro, never told me that i was gonna be in a room next to a renovation area. The noise, the dirt, made my stay very bad. August 20, 2013
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