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Rated 4.3 out of 5 by 339 reviewers.
Rated 4.0 out of 5.0 by Angenehmes Hotel in Queretaro Sympathisches Ambiente. Reichhaltiges Frühstücksbuffet. Saubere, große Zimmer. July 29, 2015
Rated 4.0 out of 5.0 by Comfortable bed and safe environment The hotel is very helpful, the rooms are large and bed is comfortable. Overall, very safe environment July 28, 2015
Rated 5.0 out of 5.0 by Excellent Hotel One of the best Holiday ins I have ever seen. Th atmosphere is superb. I was there on business yet i will definitely will visit with a family on vacation. July 25, 2015
Rated 4.0 out of 5.0 by Buen Hotel, No al servicio de meseros..... Hotel bueno, rebaso las expectativas y con buen nivel de clientes. Muy malo y nulo el servicio a la alberca. Excelente servicio de limpieza y botones. July 23, 2015
Rated 4.0 out of 5.0 by Great breakfast buffet and good value We stayed for 2 nights over the weekend and chose this hotel since we have stayed here before. You get a good value for your money, and the breakfast buffet is exceptional. Would be great if priority is given to hotel guests who opt to have breakfast at the hotel restaurant, since we had to put our names on the waitlist and wait for approximately 25 minutes on Saturday and Sunday morning, delaying our day. The service is average and similar to the one you find in other hotels. It surprised me that the check-in staff at the front desk wasn't friendly at all and seemed to be "forced" to take care of ourselves as guests. This is a total turn off in service. Same thing with guest requests, as we ordered a box of Kleenex on Saturday morning which we never received until we asked again for it. Housekeeping staff needs to make sure that rooms are properly stock when ready to be given to arriving guests. It's very common that Kleenex and other supplies are available but in very limited quantities #box of Kleenex almost empty when we arrived# which makes it very inconvenient for guests July 23, 2015
Rated 5.0 out of 5.0 by Servicio excelente Una experiencia muy agradable, la relación entre costo y beneficio muy balanceada, se disfruta mucho el andar dentro de las instalaciones y disfrutar de las facilidades. Un sitio para el descanso muy relajante el trato de las personas de servicio muy bueno, te hacen sentir como en casa. July 23, 2015
Rated 5.0 out of 5.0 by Staff Hotels around the world tend to be very much the same in terms of decor and services, this one is unique because of the Staff I cannot praise them enough, they are beyond value. July 20, 2015
Rated 4.0 out of 5.0 by July 2015 Attentiveness, service and attitude from Ruben, Flako and Daniel in the restaurant are a main reason why I continue to come to this hotel. Also Ruben's special meals! July 18, 2015
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