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Rated 4.0 out of 5 by 161 reviewers.
Rated 5.0 out of 5.0 by My only disappointment The only negative experience I had was with the lady that seats the people in the dining area. (older woman). Escorted some people to their table June 18, 2014
Rated 5.0 out of 5.0 by Servicio excelente Servicio excelente, muy amables. Hay que mejorar el internet inalambrico. Disminuir el ruido del clima. June 17, 2014
Rated 4.0 out of 5.0 by Good staff but room had smell of smoke The linen smelled like it had been in smoking room. No fresh smell. Staff were very good June 16, 2014
Rated 1.0 out of 5.0 by NOT GOOD This hotel is tired and many of the staff are non-attentive - non-caring. I would not likely return. The bathroom was filthy and never properly cleaned. Wake-up calls were inconsistent. Business center staff was atrocious - non-responsive, on personal call while "attending" to my needs - however, a simple taxi booking was not made - I guess she was too busy on the telephone with a friend. Maybe cancelled the booking once I complained to management about the lack of attention. Many better hotels in the same neighborhood - including Holiday Inn Express - certainly can not be worse. June 16, 2014
Rated 5.0 out of 5.0 by Great place to stay on Business or pleasure travel I have stayed at the Queretaro-Centro Historico several times on business. It has been a great experience in all aspects you would want in a hotel wheather you are travel on business or pleasure. I plan to return in July and really looking forward to it. I travel about a 75,000 miles per year and this is one of my favorite hotels to stay in. June 13, 2014
Rated 5.0 out of 5.0 by Valor por tu dinero Me hospede el fin de semana por un evento familiar en la ciudad de Querétaro, la ubicación fue excelente, el trato del personal acertado, las habitaciones limpias y el precio muy competitivo...lo recomiendo June 12, 2014
Rated 5.0 out of 5.0 by Maravilloso Hotel Un Hotel hermoso, perfectamente ubicado, el personal muy atento, excelentes instalaciones. June 8, 2014
Rated 1.0 out of 5.0 by n Experiencia en general mala; enfocado en el servicio; el personal debe ser capacitado o cambiado June 5, 2014
Rated 5.0 out of 5.0 by mueble de televisor cuando abres las puertas del mueble del televisor,se regresan, es decir se vuelve a cerrar y es incomodo. gracias June 4, 2014
Rated 5.0 out of 5.0 by Beautiful atmosphere and great service This hotel was beautiful and the service was kind and helpful but also quick. We loved our stay. June 3, 2014
Rated 4.0 out of 5.0 by En general bien Es un lugar agradable para visitar, sobre todo la parte que ya fue remodelada, lo único es que si vas a salilr y tienes prisa, el servicio de botones es un poco lento, en general todo bien, la comida buena May 28, 2014
Rated 3.0 out of 5.0 by Comfortable room, good recepcion. The food experience was bad. Service must be review. Thank´s. May 19, 2014
Rated 2.0 out of 5.0 by bad reception, and bad service by Ihg Members BAD SERVICE MY TV DISCONNECT NO COFFE IN THE ROOM WAS INGORATED BY MEMBER IHG April 29, 2014
Rated 3.0 out of 5.0 by Overall stay Had very high expectations of facility, at the end disappointing. Check-in, people at reception area 3, 2 busy and the other looking around. If he is not busy, not working, why not look after a guest? Bathroom (in the room), no ventilation at all; you have to leave towels in the floor for border of tub drains to the 'floor'! Bed matress felt like a crib. Air conditioning... extremely noisy. Temperature in Qro is great, however you can't leave balcony door open for there's no mesh. Parking, what an experience... aisles are too tight, parking spot even more. April 22, 2014
Rated 2.0 out of 5.0 by About average, can use some improvement The name is bit deceptive. It is not at the historic center, rather about a $40p cab ride. The property is nice looking but the experience with the stay was not worth it. First, booked a garden view room, got a roof view but was not offered a refund for the price difference :-( No recognition for being Platinum elite, no one at the hotel responded back to my inquiries about scheduling a shuttle from the airport (the hotel offers one). Front desk is barely helpful, restaurant service is downright rude. Rooms are a long walk from the sole elevator. Internet was spotty. The only good thing was bellhop Manuel who went out of his way to help. There is a new HI express right next door which is pretty new and I checked into that after two nights. It was a much better experience there. April 12, 2014
Rated 4.0 out of 5.0 by WC smells alot. Overall service is very good. But only one defect could change overall image because it´s highly important issue. April 3, 2014
Rated 3.0 out of 5.0 by Monthly Stay The room overall is average. The bed are very stiff for my liking, but I can deal with that. The water pressure is very poor. The value is not good compared to other local hotels. The buffet is extremely expensive. April 1, 2014
Rated 5.0 out of 5.0 by room & comfort Excellent staying at IH hottels,congratulations.,some for improvment?restaurant m uch time to attend March 18, 2014
Rated 2.0 out of 5.0 by Things changed. Use to be a favorit hotel. Well, things change every time. My last stay at this hotel, where I have spent several nights every year for the last 30, was not pleasent this time. The people at check in and check out, both, were talking in the phone for more than 15 minutes before attending me and other people waiting. The buffet which use to be great, not any more. Quality has been down a lot. Internet not working very good. Pillows are very bad, bad,bad. Amenities in the badroom only shampoo and cream. That is it. March 13, 2014
Rated 5.0 out of 5.0 by Queretaro Stay Overall my stay was very good. The staff was very friendly and courteous. The desk spoke english and was patient with me as I stumbled through my attempt to speak Spanish. The food was excellent. I was only able to eat breakfast but I looked forward to it. I will definitely stay there during future visits to Queretaro. March 11, 2014
Rated 2.0 out of 5.0 by Old and Dated This Holiday Inn is in desperate need of an updating. The Air Conditioning is extremely noisy and I was forced to turn it off to sleep. The beds are old and need to be replaced. All in all, this is not one of the better properties. I am Platinum with Holiday Inn, but will not stay there again. March 7, 2014
Rated 4.0 out of 5.0 by Nice staff and relaxing place to stay I enjoyed my stay here. Nice shuttle to and from the airport. Breakfast buffet was very yummy and dinner was nice. Doesn't seem to be much within walking distance but things are an easy cab ride away. February 23, 2014
Rated 3.0 out of 5.0 by great breakfast, good bed but also a lot to improve very nice old builing in hacienda style. Check-in was slow and instead of asking they gave a room directly on the main road - which is very loud. The room smelled humid nearly ugly. The part of the builing with the rooms Needs some maintenance. Long ways to go... Internet was free, the breakfast perfect, the waiters pretty incompetent.. February 21, 2014
Rated 4.0 out of 5.0 by Nice property, Staff fair Very nice property, great food and atmosphere, the staff in the hotel is good but this property has the rudest front desk service of any hotel I stay at during the year. They seem bothered that they have to wait on you and give you the feeling they are looking down their nose at you the whole time. Not friendly or polite the word COLD fits them well. February 21, 2014
Rated 2.0 out of 5.0 by Queretaro Holiday Inn Centro Air conditioner only worked intermittently, took a week to get my safe and refrigerator unlocked. The hotel kept having events and there were no parking spaces available for hotel guest, even though they charged us $10 a day for parking. Almost impossible to get to the entrance of the hotel because of traffic on the frontage road that the Hotel is located on. February 14, 2014
Rated 5.0 out of 5.0 by Fantastic staff and chef My stays here have been great. The front desk staff, especially Angel, have been excellent. The wait staff and Chef (Reuben) are the best. I'd recomment this hotel to anyone. February 8, 2014
Rated 4.0 out of 5.0 by Very nice and clean I have stayed here several times for business and often think it would be a great place to bring my family. The pool is really nice and the courtyard surrounding the pool is very lush. The outside eating area is one of my favorites. This would also be a great place for a wedding with the outside eating area adjacent to the pool. February 5, 2014
Rated 2.0 out of 5.0 Bad Service, No Security, Spoiled Food and they don't care No comments, too much for me, it really was a mess February 4, 2014
Rated 4.0 out of 5.0 by Love The Old Downtown Hotel is good with great amenities if you have family. Absolutely must get into the old downtown for the sites and dinners. WOW. February 2, 2014
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