Rated 4.5 out of 5 by 97
Rated 2.0 out of 5.0 by grannyof3 Poor customer service
Very poor customer service. We felt that we were imposing on the staff who were busy talking on the phone. When asking for information, we received no help at all. I have always had excellent customer service, especially as a preferred customer status. However; this time was very disappointing.
June 3, 2014
Rated 5.0 out of 5.0 by Rob4714 HI Raleigh Durham Capital Blvd
Very clean, comfortable with courteous and helpful staff. Only problem wireless internet connection would not work.
June 3, 2014
Rated 5.0 out of 5.0 by tpstrange Great Staff
Staff was excellent. The desk clerk was even able to make restaurant recommendations, which seems to be an unusual capability these days. Breakfast in the Hotel was very good.
June 2, 2014
Rated 5.0 out of 5.0 by meiki Great Hotel!
We were in town for an anime convention and everyone on staff was very courteous and nice, even when we were dressed pretty strangely! The room was clean and it was nice and quiet.
May 28, 2014
Rated 5.0 out of 5.0 by traveler virginia Good staff, never received points offered
We enjoyed our and staff and would recommend your hotel. Only issue was that we were offered 2 free drinks or 500 pointes because we are platinum members. We requested the points....never received the points.
May 23, 2014
Rated 5.0 out of 5.0 Customer Service
Jessica the waitress at the hotel on 5/15/14 was very polite and had great service. Gentleman that runs the check in but was running the breakfast due to people calling out was great and polite. These two employees deserve some type of recognition. They made my stay in your facility very relaxing and fun.
May 19, 2014
Rated 5.0 out of 5.0 by aln97 Great place to stay!
My experience at your hotel was very good. I found the staff very friendly and helpful. The rooms were very clean and comfortable. I also had the breakfast and it was exellent.
April 21, 2014
Rated 3.0 out of 5.0 by Vilanova Noisy, may not return
I have stayed in this hotel many times and it is near the office/warehouse of the company representing my products in NC. However, the recent indifference to my request to have a noisy refrigerator traded out makes me think I should stay elsewhere next time. The compressor produced a noisy, alarm clock-like whining buzz every time it recycled disturbing my sleep.The desk staff only commented that they were all new refrigerators being a recent replacement. The hotel buyer should have listened to one of these before buying them. It doesn't pay to just buy the cheapest or worse performing. Except for being dog-tired for the first part of a four days stay, (I finally crawled under the console and unpluged the frig.) I like this hotel and its location, but can't afford to lose sleep.
March 31, 2014
Rated 5.0 out of 5.0 by GvlGrandpa Dependable quality
In Raleigh for 4 days visiting family - stay at this hotel frequently - this visit was, as usual, very pleasant. Staff is very friendly, knows what they are doing and will go out of their way to make sure your stay is enjoyable. Rooms are always clean and comfortable. Wouldn't stay at any other hotel in Raleigh.
March 14, 2014
Rated 5.0 out of 5.0 by Dancemom64 Great overall experience
My daughter and I only stayed one night but I was very pleased with the cleanliness of the rooms and the hotel itself. WE ate the buffet breakfast offered at check-in and I was very inpressed with that also. Would gladly recommend this hotel to others and will stay again if need should arise.
March 13, 2014
Rated 5.0 out of 5.0 by mwilliamsbuzz Great place to stay
I always have a great experience when I stay at the HI - Highwoods property. The front desk staff is always helpful and friendly, and really go out of their way from check-in to checkout to make sure that you have a great stay. They also have some good perks if you are a Platinum member. Breakfast is very inexpensive for what you get as well, especially if you pre-pay.
The workout room is good as well. Fairly modern/updated equipment and even has freeweights - which is hard to find in a typical hotel workout room.
I would definitely recommend staying here.
March 8, 2014
Rated 3.0 out of 5.0 by SMH14 RUDE
At check in I asked did it show me as a platinum member and the clerk said you have to tell us that we just don't give stuff away. REALLY? I wasn't asking you to give me anything!!! Also I don't like the fact that there are no microwaves in the rooms.
February 4, 2014
Rated 5.0 out of 5.0 by Photolook Great place to stay
Staff at the front desk and restaurant try to help you in every way. Front desk over excels to make your stay as comfortable as possible. I would recommend this hotel to anyone staying in the area,
January 24, 2014
Rated 5.0 out of 5.0 by Paul in Richmond Excellent facility- quality stay
Accommodations were great for a late checkin and overnight stay before my business meeting. (Maid knocking on the door early reminds you to put the do not disturb tag on if you intend to sleep past 9 am).
Staff was courteous and efficient. An excellent stay.
January 13, 2014
Rated 5.0 out of 5.0 by John999999999999999999999 Raleigh
I was treated well by staff. The room was clean. The room was very nice.
January 7, 2014
Rated 4.0 out of 5.0 by Go Canes great staff
The staff here pull double duty - handling the front desk while also serving at the in house cafe. They do both with a smile- it was great service. I hope they are recognized for their efforts.
January 1, 2014
Rated 2.0 out of 5.0 by zwelch85 Nice Hotel
The hotel was awesome, the room was clean and the value of the $5 breakfast buffet was amazing; however the check in staff and bar staff could use some more customer service skills. I was never greeted with a smile and never felt a connection with the staff. I travel 80% of the time and have to say the customer service level at this hotel was found to be below grade. I hope something is done to address this, as I travel to the area quite often and would like to try your hotel again!
Also, I normally tip the housekeeping staff, but did not this time due to the fact that I felt like I was being pressured to do so. Each day I would come in and find the tip envelope in a different location (seemed to be moving it around so I would clearly see it). I believe in tipping for exceptional service, but refuse to tip when it appears to be begged for.
December 23, 2013
Rated 4.0 out of 5.0 by Romb Great Hotel Accommodation and Service
Overall experience was excellent especially when compared to other hotels in the same location
December 9, 2013
Rated 4.0 out of 5.0 by JJAZ Good Economical Hotel
The staff were friendly and helpful. The hotel's location was great, and the room was clean.
November 7, 2013
Rated 5.0 out of 5.0 by blyons3 WONDERFUL STAFF
MY EXPERIENCE AT THIS HOTEL WAS GREAT WE ENJOYED IT SO MUCH THAT WE ARE COMING BACK THIS WEEKEND. EXCELLENT!!!!!!!!!!!!!!!!!!!!.
November 6, 2013
Rated 4.0 out of 5.0 by Photolook Nice stay, great staff
The room was great and comfortable, the staff was nice and considerate. The breakfast was terrific for the price. Only had one minor complaint. Had loud and rowdy people on my floor at 2:30AM but called front desk and it was taken care of in about 30 minutes. Whomever the rowdy people were on the 4th floor they were very inconsiderate.
November 1, 2013
Rated 5.0 out of 5.0 by Sandy22 Great place
I stay here every couple of months with a group of about 8. We conduct meetings here and of course, socialize. This hotel provides us with everything we need and more. Oh, and breakfast is wonderful.
October 28, 2013
Rated 5.0 out of 5.0 by GvlGrandpa 2nd Family
Always a pleasure to stay at this Holiday Inn - and we stay here often. Front Desk staff is always friendly and helpful. Rooms have been recently updated and make it easy to work while I'm there.
Beds are comfortable and linens are nice as well. Make sure you get the breakfast - the fresh fruit alone makes it worth it!
October 23, 2013
Rated 5.0 out of 5.0 by GvlGrandpa Another great visit
Was having such a good time visiting family, decided to extend the visit a day, then another and the hotel staff couldn't have been nicer in accommodating the extension. There was a big party Saturday night and the hotel was packed, but my room was quiet and I never heard a thing.
I come to Raleigh often, but this is the only hotel I'll stay at because the location is very convenient to where ever you need to go or do.
October 20, 2013
Rated 5.0 out of 5.0 by Diane86 Always a Pleasure!
Our go-to hotel in Raleigh! The rooms are always clean. The staff is always friendly and helpful. Breakfast for $5 is a bargain considering the wonderful buffet that is offered. Couldn't ask for a better hotel stay in the Raleigh area!
October 16, 2013
Rated 5.0 out of 5.0 by RaleighGuest Enjoyed My Stay!
I enjoyed the hotel during my recent weekend stay. The room was clean, the staff were friendly and eager to help, and breakfast was delicious! Great hotel for the money.
September 25, 2013
Rated 3.0 out of 5.0 by 1234567Guest Too Loud - Party going on...
I booked this hotel for my mother-in-law. She just wanted some time away to relax and have some quiet time. The overall of the hotel was good. I didn't like the fact that it was loud. Unfortunately, she did not get peace and quiet. There was a party downstairs in the lobby Saturday and the people next door was loud up until 3-4am in morning. Her room was clean, dark in corners, but the breakfast was good. She like to book hotel rooms every other month just to relax. Unfortunately, I will not be booking here again for her.
September 24, 2013
Rated 5.0 out of 5.0 by Marie1215 Beaufiful hotel. Close to downtown at 1/3 the price.
Planning a trip for a show at the RedHat Ampitheatre, I tried to book a hotel (online) close to the venue and I found $300 price tags!? (For Raleigh? Forget it!) So I took a chance and booked this place, and I'm so glad I did. If you need to be near downtown, take the 5 minute drive down the road and stay here instead!
This hotel is gorgeous, clean, modern and obviously kept-up. It also surprised me with an open pool and sauna (mid-September# and an AWESOME $5. breakfast buffet with...everything! Omelets, fruit bar, scrambled w/ veggies, et. al....not just some continental toast & tea. #Front desk gave me the breakfast option at check in - it's not obvious on the website. If they offer - take it! If they forget, be sure to mention it!) Good staff and a great stay. This will be my go-to place in Raleigh.
September 23, 2013
Rated 5.0 out of 5.0 by JacksonvilleTraveler Will Stay Here Again
Bed & Pillows - excellent
Older hotel but redone nicely. Some things you cannot change.
Breakfast excellent, especially if you purchase it the day before for $5 per person.
Staff - friendly & responsive
For the price it is a great hotel. Especially the bed & pillows.
September 11, 2013
Rated 5.0 out of 5.0 by Marionb1 Great place to stay for a Concert and relaxation
From the moment we walked in the front door of this hotel we felt welcome. All of the staff made us feel right at home. The hotel is beautiful with art on the walls in the halls and in the rooms. Rooms looked to have just been redone with new everything. This will be our place to stay when visiting Raleigh and for concerts at the Walnut Creek Pavilion.
September 9, 2013