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Rated 3.5 out of 5 by 147 reviewers.
Rated 3.0 out of 5.0 by Good location Hotel is in good location close to what I needed. Hotel is in need of remodel. Rooms showing their age. Hot water wasn t always hot enough. August 4, 2014
Rated 5.0 out of 5.0 by Convient, Nice Staff Convenient to interstate and mall; staff nice; room service breakfast fast and good July 27, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn I've ever stayed at My key stopped working 4 times ( 11th Floor) Rooms have a terrible smell Staff doesn't care if you are happy or not This is by far the worst IHG property I have ever stayed at. My first time writing a review. I was so disappointed, I took the time to do this. July 26, 2014
Rated 2.0 out of 5.0 by Great Service, room needs improvement Good thing renovations are underway as the room was in not so good condition. The staff more than made up for the quality of the room. Everyone went the extra way to make us feel welcome. The restaurant was suprisingly very good and prices were very competitive. Once the renovations are done, this will be a great hotel to stay in. Cudos to the staff. They are definately 5 star. July 16, 2014
Rated 5.0 out of 5.0 by Sassy Great stay, professional and helpful staff. Great location, easy to find. Food in restaurant (Cheeseburger) was great! Hot downstairs I guess due to AC out. Room was cool. Room carpet needed shampooing due to stains and needed a small refrigerator would have been nice. Other than that , a great stay and yes I will stay again!! July 16, 2014
Rated 4.0 out of 5.0 by ok place no coment you have my info , staff was awesome please pass on the kuddos they deserve it . you all need box fans for the room free or rent July 15, 2014
Rated 1.0 out of 5.0 by Elevator always broken The hotel was busy and staff worked hard. 1 elevator is unacceptable and this renovation is taking to long asking guests to be patient for over a year July 14, 2014
Rated 1.0 out of 5.0 by demolish, don't waste money on a rebuild This is one of those tired old location that make you cringe at the thought of staying at a Holiday Inn. Musty old rooms. Got spider bit, actually found 4 spiders in the room, 2 in the bed. Fortunately there are several new hotels across the strees, stay there. July 14, 2014
Rated 4.0 out of 5.0 by Business stay Hotel was a good value and centrally located with easy access to major roadways. Staff was courteous and the room was kept clean and comfortable. July 12, 2014
Rated 5.0 out of 5.0 by comfortable room The room was very comfortable as well as the bed and sofa.It was also very clean. They are renovating at this time but for us it posed no problem. We really appreciated the staff respecting the "quiet please" sign on the door and not disturbing us. We recommend this hotel to everyone. We have stayed there many times in the past and have never had a bad experience. July 10, 2014
Rated 3.0 out of 5.0 by nice for the price Overall it was nice for the price we paid. However the elevator in the rear broke down a lot so that just left the one elevator for all the guest which was frustrating. The decor could be updated as well. July 9, 2014
Rated 5.0 out of 5.0 by Great customer service Could not be more pleased with the staff, always greeted with a hello and a smile and were so helpful with directions etc... July 2, 2014
Rated 4.0 out of 5.0 by Great customer service and considerable I would recommend the Hotel to my friends and family because of great comfort and hospitality. June 25, 2014
Rated 5.0 out of 5.0 by Outstanding Service The gentleman, Tim, was very accommodating at my check in. He and I were talking and I told him that I was in Raleigh because my daughter was having hip surgery the next morning. He immediately stopped typing and looked up at me and said "I am going to take care of you". He then gave me a significant discount on my room. He and the other person behind the desk were very gracious, polite and professional. Yes, there is some good people on this earth. June 24, 2014
Rated 3.0 out of 5.0 by Location better than accommodations I'll preface my review by noting this hotel is under renovation. With that said, the hotel is on the older side and it shows. My husband and I stayed here over a long weekend visit to the area. The location is ideal for interstate access, shopping and access to downtown. It is right off the interstate. There is a very nice mall with higher end restaurants (Cheescake Factory, McCormick June 22, 2014
Rated 4.0 out of 5.0 by Hotel Experieince My experience with this hotel was excellent, although we did not use any amenities other than the pool. They ran out of towels at the pool and our room was not cleaned. We did have the do not disturb sign up and were staying over, but removed it while the cleaning staff was still on the floor. It was ok though as we often have them skip cleaning when we stay over. June 19, 2014
Rated 5.0 out of 5.0 A very good eperience in the entirea=ity. Again, the stay exceeded any satisfactory rating and was memorable in every way. Thanks..... June 18, 2014
Rated 5.0 out of 5.0 by HI traveler Older hotel, but very comfortable. Quiet room. Would come back for another stay June 14, 2014
Rated 4.0 out of 5.0 by Great Location and Friendly Staff Upon entering the hotel, the staff immediately greeted us, and made us feel right at home! Very comfortable atmosphere! June 12, 2014
Rated 1.0 out of 5.0 by Steer clear of poorly trained staff with no critical thinking skills After a stay with multiple issues, I can say with confidence that the staff needs some significant training. We were called twice after 10 PM by the night auditor about our bill and then again by the same person at 6:30 am the next morning for the same item which we indicated would be resolved with the front desk when we headed downstairs for breakfast. We were told that she wanted to resolve the issue while she was on her shift- we however are not awake during 3rd shift and we're not able to get a restful nights sleep. If she was so concerned about billing, we would have gladly disputed a charge on the credit card we had on file during normal business hours. Clueless and insincere front desk manager Pam did nothing to make the situation right when it was clear that she and the staff had made a mistake in thinking that there was an issue with our bill and reservation. Their behavior was borderline harassment in their aggressive approach to contact us multiple times during the day during our vacation. Again, I stress that the error was on their part and would have easily been resolved within their internal processes if they had been less lazy and done their research by looking us up in their reservation system. As a final note, the hotel advertised a pool, which was closed during MEMORIAL DAY WEEKEND. We were told that the manager needed to clear the pool to be opened and that they were out of town on a business trip until the 30th. Not sure what type of business trip would occur during Memorial Day weekend- I hope it was a seminar on how to hire better staff. June 5, 2014
Rated 4.0 out of 5.0 by Great Business Stop Just what I needed while passing through. Elevator was a bit dated but the room was nice. June 5, 2014
Rated 4.0 out of 5.0 by Resturant IS AWFUL!!! I would recommend the hotel but NOT the hotel Restaurant.....THE Service went from BAD to worse!!!!! May 20, 2014
Rated 1.0 out of 5.0 by below par Took me 15 minutes to get the elevator because construction guys were using it in the morning to haul carpet. Almost made me late for an appt. Room wasn't very clean, took five minutes for the shower to heat up. Staff didn't seem concerned. May 12, 2014
Rated 5.0 out of 5.0 by 2 Great Stays I stayed at this hotel in March and April of this year. Both times we had a great experience. The room was clean and the beds were comfortable. The staff was very friendly and helpful. The hotel is located near the mall and highway exit. I would recommend this hotel. April 30, 2014
Rated 5.0 out of 5.0 by Great Room! Nice Renovations We stayed for one night and loved the room. King sized bed that appeared to have just been re-done. There was some construction that was taking place, but we never heard noise or ran into any problems other than 1 elevator being out. That made for a small wait, but no major inconvenience. We really enjoyed our stay April 29, 2014
Rated 5.0 out of 5.0 by great time Staff - FRIENDLY and helpful. Thank you ! i will visit this area again to see my nephew at NC State and will stay at your place, I also recommended the hotel to my sister and brother-in-law. April 26, 2014
Rated 1.0 out of 5.0 by Disgusting We stayed at this hotel for the Raleigh Rock n Roll Half Marathon. We waited a long time to check in because the hotel was oversold. I was told that I would receive extra points for this, but did not. Once we were ready to settle in, I pulled back the sheets to find an opened condom wrapper. I contacted the front desk immediately. It took forever to get new sheets because housekeeping was gone and no one had keys to the closet. We ended up with oversized sheets and just a blanket. We ended up going to bed after 11 pm and had to get up at 5 am to go run 13 miles. Needless to say, it was a restless night and a horrible race. They did comp our room (why wouldn't they?) and gave me 10,000 reward points. Do you research...10,000 reward points doesn't get you far. According to the hotel, they have gone above and beyond. Really? I don't think so. April 23, 2014
Rated 5.0 out of 5.0 by great service ive been coming here every week staff is great , friendly and always hepful April 22, 2014
Rated 5.0 out of 5.0 by All Good in Raleigh NC Though bad weather in the area staff was very helpful and able to share local details, updates, etc. March 16, 2014
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