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Rated 3.2 out of 5 by 268 reviewers.
Rated 1.0 out of 5.0 by Terrible Hotel I wasn't impressed with this hotel at all. The overall out side appearance was terrible. The hotel is having extensive renovations going on. It was very confusing on where to go to check in. The restaurant was closed and the breakfast bar was located in the same place where a guest would check in. The food was terrible and not kept very warm. The room I was staying in was recently renovated but the cleaning staff didn't clean the bathroom very well or take out the trash. October 4, 2015
Rated 2.0 out of 5.0 by major renovation Under major renovation. If I would have known the status of the hotel I would not have stayed at this location. October 2, 2015
Rated 5.0 out of 5.0 by Nice hotel Great hotel under construction. With three kids it would have been nice to have a pool, but the breakfast and staff were excellent! September 23, 2015
Rated 3.0 out of 5.0 by Under renovation This property is undergoing renovation and the registration area is a wreck right now. The staff was moderately friendly, but are trying to handle all registration check-in services, breakfast service, and back office business in one small space. I imagine they're as tired of it as guests are confused by it. While the guest space was clean and quiet, the trek to the elevator would benefit from frequent application of a vacuum. And hopefully the somewhat shabby guest spaces will also be remodeled in the near future. I'd give this property a pass until renovations are complete. September 22, 2015
Rated 3.0 out of 5.0 by remodeling. but ok for the price. I always stay here because its located right where i am going. The hotel is getting remodeled. Still good for the price. September 16, 2015
Rated 1.0 out of 5.0 by Water issues in bathroom. Hotel is going through a face-lift so some of the issues are to be expected but there is no excuse for water that doesn't come out of the faucets hot September 14, 2015
Rated 1.0 out of 5.0 by The pits I understand they are undergoing renovations--Lord knows it needs it. The room was outdated and the cigarette burns all over the carpeting was just flat out pitiful. There was no hot water to shower with either. It is the fist time I have stayed where breakfast was not included, especially for a Platinum member. Malissa, who was on evening duty, was just great. She did give me vouchers for breakfast in light of my being a Platinum Member plus not having any hot water to shower with, She gets an awesome rating from me and is a credit to Holiday Inn Management. I have not had the 500 points credited to my account as promised at check in either. September 10, 2015
Rated 3.0 out of 5.0 by Went 100% non-smoking! I am a smoker whom constantly stayed at this hotel till now!! I was a consistent customer till now!! I have stayed at this hotel a tremendous amount of nights. I liked having a smoking room just like my house atmosphere. In talking with new GM, she told me the management was going non smoke. We'll they didn't confer with any customers at all. I know for a fact the smoking rooms were filled entirely every time I stayed at hotel. Being a Elite in IHG and Diamond in Honors tells how much I travel and look for my comfort rooms. Unless they have smoking rooms re-instated, I will not step foot on property again. I will stay at a hotel property across Glenwood Ave and stay there from now on, if needed. Completely dissatisfied with there decision to go non- smoking!! September 10, 2015
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