Rated 3.5 out of 5 by 181
Rated 5.0 out of 5.0 by Busy, Busy Traveler Business Travel
Nice clean room. Just wish I had had a refrigerator in my room.
January 20, 2015
Rated 3.0 out of 5.0 by pangie Our stay
the hotel needs some updates, it is not completely horrible but obviously not worthy of 4 stars, the location is very convenient.
January 15, 2015
Rated 3.0 out of 5.0 by Mercantilia Great staff, bad infrastructure
I would like to give this hotel a good review because of how friendly and helpful the staff, including restaurant wait staff, were. They made an indifferent experience much better. But that did not make up for the hotel itself being flawed. This started with having a hard time even finding the hotel on the street because their "Holiday Inn" sign was burned out on the side that faces the freeway exit. Staff helpfullness got me there after a phone call, though.
Then, the first night I was there, the restaurant staff were very friendly - but even with my being the only one in the dining room, it took more time than usual to get my meal to me - and this continued for both dinners and a breakfast. And the place was not even near busy. The food was good once it arrived, though.
Finally, the first night and morning I had no problem getting hot water in the sink or shower. That was the last time I got more than lukewarm even after wasting water running it to get warm. The water was a little hotter for the last night's shower, but not much. Granted, it was being used as the "show hotel" for a cat show, but I stay in convention hotels all the time, due to my business, and have not encountered the hot water problem. It was not a matter of waiting a long time; the water never got beyond barely warm enough to shower.
Positive - it was quiet and had free wifi. But bring your own pillows.
There are signs in the lobby that it's going to be renovated - suggest they start with the infrastructure before tackling redecorating.
I'm sorry to give this poor review as I like IHG hotels and stay there by preference. But I won't be going back here, I think.
January 8, 2015