Rated 3.3 out of 5 by 353
Rated 1.0 out of 5.0 by jimmy_b Bad experience
When I arrived at this property the front desk staff needed to finish their conversation prior to addressing me standing at the counter. The woman looked at me and said "I need your ID and credit card" before even saying hello. She then proceeded to address me with the wrong name saying that the reservation was under this name. I told here to look again at the ID and gave her a reservation number to look up. Then she found the reservation and addressed me properly. She then apologized for her error and upgraded my room. When I received the bill it showed the additional charge for the upgrade that was offered by the receptionist. The other problems inured were with the internet, my colleagues and I were unable to conduct any business due to this being one of the slowest connections I have ever experienced in a HI property. Sending or receiving emails was unbearable due to the snail pace service. When I complained to the front desk the girl gave me a "free breakfast" that would only allow for eggs and 2 pieces of bacon. I had to purchase coffee or whatever beverage I wanted and pay the sales tax on the free food also. I would not nor cannot recommend this property and no way would I stay here in the future. I was scheduled for 3 nights and checked out to another property after one night.
June 23, 2016
Rated 5.0 out of 5.0 by Georgia and Florida Fantastic Stay
I must say this Holiday Inn is on the top of my list. I stay approximately 150 nights per year in hotel rooms, mainly Holiday Inn and one of your competitors, but anytime I am in Raleigh this is the place I will stay. The staff all the way from the General Manager, to Katy in sales, to David the jack of all trades, what a pleasurable stay. Room was great, dining was great, workout room was great, and the hospitality of the staff was the best. I thank you for such a great team, led by a great General Manager. Her name escapes me, but she was awesome. Give this a crew a raise!!!!!!!!!!
June 17, 2016
Rated 3.0 out of 5.0 by donjuan1961 Pool was out of service and the bar/lounge had no tv's
Raleigh this time of year is extremely hot. The pool had no water in it and we could not use. When I asked at the front desk if I could use another Holiday Inn's pool. I was told that I would have to check in at the other hotel which made no sense to me at all.
The bar/lounge had a nice bartender, but he advised they had no cable service, therefore no sporting events. That Saturday night was the Pittsburgh Penquins vs the San Jose Sharks game was scheduled. I didn't want to watch by my self, so I was forced to leave the hotel and venture out to another establishment.
June 14, 2016