Rated 4.3 out of 5 by 103
Rated 2.0 out of 5.0 by TM714 So Noisy
Stayed room 214, right above a ballroom and the bar area.
A birthday party made a huge noise till 11:15pm, and a big crowd did not stop making big noise until after midnight, as RC Rush fans gathered there after the game right next to the hotel, Rapid City Convention Center. A hotel staff told us that the hotel has "quite" policy after 11:00pm but it was not working obviously.
Basicaly, they should not asign a room near ballrooms or bar area, as it was Friday night after Thanksgiving Day and the holel looked only 10 -20 % occupancy.
December 3, 2013
Rated 5.0 out of 5.0 by DianaChadron Always like this motel
We stay here a couple times a year and always get great service. Great discount when family in hospital - great packages when attending events at Civic Center. Nice facilities - nice staff. Very convenient!
November 19, 2013
Rated 4.0 out of 5.0 by KCsunshine Rapid City in November
I really enjoyed the location and convenience of the hotel. The staff were incredibly friendly and went out of their way to accommodate those of us with no transportation. I was at a conference and felt the facilities were good considering the small budget our group had to work with. My room was quiet and though there were times the frivolity of the guests could be heard from the atrium - it never interfered with my getting a good night's sleep. My only "complaint" was that there appeared to be a fair number of stains on the carpet - some looked newer than others. If this is a pet friendly hotel - they need to find a more effective way of shampooing the carpets. It would be nice if I had been told of that policy and could have asked for a room that does not allow pets, just as they used to have smoking/non-smoking rooms.
All in all, I enjoyed the hotel, staff and amenities very much.
November 12, 2013
Rated 2.0 out of 5.0 by BryantV Outdated, Dirty & Inconsiderate of Business Travelers
I have stayed at many IHG properties around the US and this one is by far one of my least favorite. The Hotel is extremely outdated and not well maintained. The staff was more concerned about the conference attendees in the hotel rather than the regular business travelers. My room was the "last one available" when I checked in at 6:00 and upon arrive into my room the carpets were stained with lord only knows what in several spots. When I called to be moved I was told no other rooms were available because of the conference.
The attendees of this conference were loud up all hours of the day and night. Complaints to the front desk weren't take seriously either. For the rate that I was charged I'm honestly appalled at the accommodations.
The one time I ate in the restaurant downstairs the food wasn't well prepared and especially for what I was charged I expected much more. I would recommend you check other accommodations in the area before you stay here.
November 11, 2013
Rated 5.0 out of 5.0 by RdHerman Nice hotel & convenient location
I stayed at this hotel for a conference. It was an excellent choice. I enjoyed this location. It was close to downtown. And the amenities were fantastic.
November 11, 2013
Rated 5.0 out of 5.0 by Lish Beautiful space
Overall a nice experience. I loved the open concept and balcony inside overlooking the restaurant, bar, main desk etc. The beds were a bit firm for my liking but had a good night's rest anyhow. The restaurant was very reasonably priced and affordable. Two of us had breakfast everyday for less than $20.00!
November 6, 2013
Rated 5.0 out of 5.0 by Allin Wonderful place to stay!
I stayed here for an entire week the end of October. It was clean, exceptional beds, wonderful welcoming staff, and overall beautiful hotel. The swimming pool/hot tubs worked well and looked like a spa. Very clean and exceptionally well kept. I swam every day -- some days twice--and the pool was great. The food was good in the hotel, with a nice coffee shop in the front. A very pleasant experience. Thank you.
November 4, 2013
Rated 5.0 out of 5.0 by Funder Wow
Good hotel but the experience is capped off by the excellent staff. Everyone I encountered truly cared about their job and the customer. In particular I recall Bryan in the restaurant and Big Dave! Keep up the good work!
November 3, 2013