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Rated 4.3 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 Excellent Customer Service The managers and staff of this hotel really care about making their guests comfortable and happy! The place is always clean and the staff is always pleasant. They greet you as you come and go throughout your stay. The rooms are very clean and comfortable! The hotel is next to a really nice park and is just a couple minute walk from all the activities downtown. July 22, 2014
Rated 5.0 out of 5.0 by HVAC The air temp in my room was not good. Room was warm and turned thermostat down to 68, was still very warm July 21, 2014
Rated 3.0 out of 5.0 by Love Rapid City.....hotel was OK, with exceptions Usually we enjoy Holiday Inns, and have enjoyed this hotel a few years ago when there. This hotel stay was too expensive for the quality of the room and the food !! The room was not as clean as it should be, the housekeeping staff gave us new towels, but failed to make the beds one of the days, and barely made the beds the next day. The dining area needs a complete renovation....the chairs and the booths were torn and dirty (all of them appeared torn and dirty). The carpet in the centrum area is worn and dirty and didn't appear to be vacuumed for at least a few days we were there. The wait staff in the dining area was pleasant, efficient, and professional, as was the desk staff...., but the overall appearance of the hotel was poor at best and not worthy of the price we paid per night. The food we ordered was not hot, and the taste was OK, but lacking in flavor. A real disappointment. Again, we booked this hotel again, because it had been so different a few years earlier when we were there. The hotel needs serious attention !! The rate tooooo high for the quality !!!!!!!!!! July 20, 2014
Rated 4.0 out of 5.0 by good location and great people Easy access to everything you could want or need in the area July 14, 2014
Rated 5.0 out of 5.0 by Great Service! Wonderful Stay We recently stayed here on our way to Mt Rushmore. The hotel is in a great location. The rooms are clean and comfortable and the staff are wonderful! We used the hotel restaurant and found it to have a good menu at good prices. We also used the fitness center which had updated fitness equipment. We met the hotel manager, Mr Dave Heard, who went out of his way to make our stay more pleasant. We will return next year. July 13, 2014
Rated 5.0 out of 5.0 by Super beds and pillows I chose this facility due to location for early morning jaunt to the Rapid City airport. The beds and pillows were unbelievably comfortable so much that it was difficult to wake up and get out of bed. I find it interesting that the food in the facility's restaurant does not have healthy options; seriously lacks any fresh vegetables. I also found it peculiar that the bathrooms have no fans to circulate moist air after a shower. Funny note: the beautiful bathroom faucets are a modern pour style that you (or a curious cat) could stare at for hours. Front desk female staff were sweet as well as the gent at 0400. July 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great service in bar area Stay was great only one thing the temp in the room said one thing but, couldn't have been it was a little warm is all. July 9, 2014
Rated 1.0 out of 5.0 by Bugs on window and drapes We had a 4 night vacation and stayed in this hotel for one of the nights. All were Holiday Inn or Express. This was definitely the worst one. We traveled with our two young children. Upon arrival, we settled in and set up the portacrib then left the room to sight see. The kids were tired and the baby fell asleep in the car on the way back to the hotel. We placed her in the crib and I went to close the drapes and noticed a bug on the drapes. I didn't think much of it until I realized there wasn't just one. I saw about 10 or so bugs on the drapes and about 5 on the window. And that was just at first glance. The window track was also very dirty and filled with dead bugs and debris. Gross. I'm not a bug person. But since the little one was already asleep, and the bugs seemed to be only in that area, I didn't request a room change. So I had to worry all night that bugs were going to be crawling on me or my kids. Didn't sleep well. Husband woke up during night feeling like something had flown up his nose. Throughout our stay I saw about 5 of the bugs not in the window area. In bathroom, and throughout room. I don't know what they were. Mostly some sort of flying insect. About the size of a fly. And a few smaller black insects. Yuck- wouldn't stay here again. July 9, 2014
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