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Rated 4.3 out of 5 by 166 reviewers.
Rated 4.0 out of 5.0 by Parking at the Rapid City Holiday Inn As noted, please see my comments related to the parking issue I experienced while at your facility July 23, 2014
Rated 2.0 out of 5.0 by Very Rude front desk person I arrived at the hotel around 11 & was told by one of the front desk clerks that my room wasn't ready yet but saw where I had requested an early check-in & it should be ready between 2-3. I called at 2:30 & spoke with Anna. She was extremely rude. She said she didn't see where I had requested early check-in (which was a lie since the other clerk had already stated it was on there) & told me that no one would be allowed to check in until 4 or later. I asked her why did the other clerk tell me that my room would be ready between 2-3 then? She then hung up on me! I called right back & she denied hanging up on me but said I could come check in (why was it available all of a sudden??). When I got to the hotel, she was still very rude when we checked in & apologized but you could tell it was phony. The next day when I stopped at the front desk for something, she told the clerk "You wait on her" very rudely & rolled her eyes. Because of her rudeness, we will not be back after staying at this hotel every year for 10 years. One employee does make a difference! Also, there was a dirty band-aid stuck to the front of the end table (clearly in site) & I ran out of hot water within 2 minutes. I didn't mention these issues to the front desk because I didn't want to deal with "Miss Extremely Rude". This hotel is way to expensive to have to experience these issues. July 23, 2014
Rated 5.0 out of 5.0 by like staying here Have stayed here before, great location for attending Hills Alive outdoor concert! July 22, 2014
Rated 5.0 out of 5.0 by vacation this was one of the nicer holiday inns I have stayed in July 22, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service The managers and staff of this hotel really care about making their guests comfortable and happy! The place is always clean and the staff is always pleasant. They greet you as you come and go throughout your stay. The rooms are very clean and comfortable! The hotel is next to a really nice park and is just a couple minute walk from all the activities downtown. July 22, 2014
Rated 5.0 out of 5.0 by HVAC The air temp in my room was not good. Room was warm and turned thermostat down to 68, was still very warm July 21, 2014
Rated 3.0 out of 5.0 by Love Rapid City.....hotel was OK, with exceptions Usually we enjoy Holiday Inns, and have enjoyed this hotel a few years ago when there. This hotel stay was too expensive for the quality of the room and the food !! The room was not as clean as it should be, the housekeeping staff gave us new towels, but failed to make the beds one of the days, and barely made the beds the next day. The dining area needs a complete renovation....the chairs and the booths were torn and dirty (all of them appeared torn and dirty). The carpet in the centrum area is worn and dirty and didn't appear to be vacuumed for at least a few days we were there. The wait staff in the dining area was pleasant, efficient, and professional, as was the desk staff...., but the overall appearance of the hotel was poor at best and not worthy of the price we paid per night. The food we ordered was not hot, and the taste was OK, but lacking in flavor. A real disappointment. Again, we booked this hotel again, because it had been so different a few years earlier when we were there. The hotel needs serious attention !! The rate tooooo high for the quality !!!!!!!!!! July 20, 2014
Rated 4.0 out of 5.0 by good location and great people Easy access to everything you could want or need in the area July 14, 2014
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