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Rated 4.4 out of 5 by 216 reviewers.
Rated 4.0 out of 5.0 by Good+ Property The staff was better than any 5 star property out there. Front desk and wait staff were tops. Room was clean but needed a little bit more TLC by maintenance. The dining area needs to be freshened up but service was exceptional. The pool area was nice but the walk-off street traffic from locals was not very securing. 2 nights in a row for trespassers and both nights the trespassers were in street cloths. The property was close to both Mt. Rushmore and Badlands. All together, I would recommend this property. August 29, 2014
Rated 5.0 out of 5.0 Rushmore stay We had a wonderful night's stay at the Rushmore Plaza. The room was very clean the food was wonderful and the staff could not have been more helpful and friendly. August 29, 2014
Rated 5.0 out of 5.0 by Great location and great service We enjoyed walking from the hotel to the old down town area of Rapid City. The city park in front of the hotel is beautiful, and it is an easy 4-5 block walk to great shopping and dining. The staff was wonderful at the hotel. August 29, 2014
Rated 5.0 out of 5.0 by small details matter the pool area was extremely small and hot the temp was 94 on the thermostat. the water feature in the main lobby which is a focal point of the hotel was down for maintenance or cleaning the whole four day s we where there. Breakfast was great, rooms where quiet and comfortable. front desk workers where very friendly and helpful. August 27, 2014
Rated 5.0 out of 5.0 by Exceeded my expectations. Great service, great accommodations. A very welcoming hotel, which is centrally located to the main attractions. August 27, 2014
Rated 5.0 out of 5.0 by excellent in every category! We stayed at Rapid City Holiday Inn. ..so glad we did. Clean, friendly staff, great pool and patio...just made our vacation that much better. August 26, 2014
Rated 4.0 out of 5.0 by Very nice property Would recommend this hotel when visiting Rapid City or the surrounding attractions. Comfortable and affordable. August 26, 2014
Rated 2.0 out of 5.0 by Overpriced and below average in my opinion While this property has good 'curb appeal' , the public areas look very nice and our room was large and comfortable, I found several things that kept us from having an experience that met our expectations. The interior design of rooms facing an open atrium, while esthetically appealing is not very conducive to a quiet environment in the atrium or in the rooms. I also have an issue with the pricing policy using their 'Book early and Save' feature on the website. I booked 10 weeks in advance with full knowledge that my credit card would be charged and the reservation couldn't be changed, however, I had the expectation that this would 'save' me money. However, 2 weeks prior to our arrival date I was checking some info on their website and found that the rate for the same type room was $10 less; What did I save by giving them my money early? This probably isn't unique to this property so I would caution those who might think they could save anything by booking early at any IHG property. Also another reservation issue is that when you call the hotel and ask for reservations, it appears that they transfer you to the national call center and any specific requests regarding this stay may not get properly communicated to the host property. The real aggravation for me was that their complimentary in room WiFi did not have a very strong signal in our room (804) nor did it have the bandwidth to support the number of people that were trying to use it. To get around this I went to the Business Center to use the computers there and I was shocked to find that the 2 computers were both running XP - an unsecure and unsupported operating system - this is inexcusable. While the location of the hotel is good and the staff is friendly I would advise looking elsewhere in Rapid City. And by the way, a friendly staff, that apparently cannot resolve customer issues is not of much value. August 25, 2014
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