Rated 4.4 out of 5 by 519
Rated 4.0 out of 5.0 great place but some employeis are lazy
restaurant and bar had great help desk was good during day but at night when victor and frank working was terrible. Frank was rude. I asked for a card so I would have a number to call back to get a shuttle when I was ready to come back to hotel, when he was driving shuttle. he told me you have a room key it's on there. Called for the shuttle and was told it would be over and hour. I said know problem . I called a cab was back at hotel in 15 minutes .There was Frank and victor doing nothing. Went to the bar and had a couple of drinks and the shuttle never moved.
October 6, 2015
Rated 5.0 out of 5.0 Lucky guest of the night
i arrived pretty late in the evening and was informed that the room I booked was no longer available. Lucky for me I was upgraded to the best room in the hotel. Staff was great and breakfast was good. I do wish that when booking through the ihg app, it would ask if I needed a shuttle ride. I wasn't aware there was shuttle service from the airport and ended up paying for a taxi.
October 6, 2015
Rated 5.0 out of 5.0 by 993C4S Outstanding Service quality
All the staff in the hotel were exceptional and really cared about the guests. The serving staff at the breakfast area were the best and were cheerful all the time and very helpful. We had an error on our bill at checkout and it was quickly corrected in a very professional and courteous manner.
October 5, 2015
Rated 5.0 out of 5.0 by Pisias Good Place to Stay
This was in the center of everything, so we didn't have to drive for long to see all the parks and exhibits. The weather was a little cool, so it was good to stay in a full service hotel. We had dinner, cocktails and a lovely lobby to hang out at. We would have liked a restaurant, than just a section of the lobby set for the dinner. This caused our meal to be a little delayed. We tried to leave this Review on our I-Pad, but we were unable to process the review from an I-Pad. It needed a full computer to process it. We brought this to the desk's attention.
October 4, 2015
Rated 5.0 out of 5.0 by BigByrd Great Customer Service
This was a great experience. I have never stayed at this hotel before and I would recommend it to anyone that I know.
October 2, 2015
Rated 5.0 out of 5.0 by Carrie0024 Perfect oasis
This hotel seems to be just completing major renovations. Some things still need attention, but overall, it was the nicest stay we had on a 2-week long drive across country. You can walk into downtown Rapid City for dinner through a lovely park. It's easily accessible by the highway for touring the area. The rooms are comfortable and have been updated nicely. Very modern and sleek.
October 2, 2015
Rated 1.0 out of 5.0 by FrankABQ Totally Unacceptable
The hotel badly needs an update. The paint was peeling from the ceiling and the carpeting was dirty. But it was the 4 bugs that I found and the lack of the manager on duty's concern.
October 1, 2015
Rated 5.0 out of 5.0 by Paicee Great staff and comfortable room.
The front desk employees, Victor and Jeremy, were very friendly, courteous & knowledgeable. It was a pleasure to have them check us in. Also later we ate in the restaurant and Victor came over and was helping the wait staff out. Victor is a great employee and restaurant had delicious food.
September 27, 2015