Rated 4.4 out of 5 by 355
Rated 4.0 out of 5.0 by Walleye Wizard Road warrior
I purchased the King Executive Room. Hotels serve dual purpose as a business office and temporary home. It was a 2 room suite that was mundane in decor. Felt more like an old apartment vs and updated suite. More comfortable out of the room then in it.
That being said, the price was what one would expect to pay for a King Suite but the ambience was not on par.
The bed was very comfortable and I had a good night of sleep with no distractions. They are very accommodating with their shuttle service and will take you anywhere you need to go. The location is very nice as it is located near Rapid Creek and the bike trails, ( if you like to exercise hence the only reason I stay here ),vs the 2 other Holiday Inn express locations in this town.
March 26, 2015
Rated 4.0 out of 5.0 by guest99988887777 awesome shower
Nice room and comfortable bed. The shower was great wish I could have taken that home with me. Too noisy though there was a basketball tournament next door and those kids were everywhere.
March 24, 2015
Rated 5.0 out of 5.0 by christommy South Dakota
I have stayed at this hotel two times and have experienced great service from the staff, and it is an extremely nice hotel that offers a great value, I would highly recommend this hotel.
March 21, 2015
Rated 5.0 out of 5.0 by beachbum4034 Quality, Modern Hotel in Rapid City
Following a swift and simple check-in process, I was able to connect to the internet anywhere in the hotel. I also used the Fitness Centre which had more than enough equipment for a hotel of this size. My room was clean and modern and I had a very good nights sleep. In the morning, myself and my colleagues had a good breakfast which was served quickly and was great quality.
I have stayed in the hotel before and intend to stay there again. Hopefully next time Rapid City Rush will be playing a home game on the night I am there, as the hotel is next to the arena!
March 19, 2015
Rated 5.0 out of 5.0 by Lutheran Chick Friendly Staff
From the front desk staff at checkout to the cleaning staff to the banquet staff, everyone was friendly and very accommodating. We had a banquet fundraiser at the hotel, and the banquet staff was very efficient and got us anything we needed promptly.
March 18, 2015
Rated 1.0 out of 5.0 by MT Taste Buds If you're passing through Rapid City avoid staying at this Holiday Inn
From the moment we arrived the service was horrible. The room we were checked into was dirty. We were given drink and food coupons for the inconvenience which was appropriate but there was a rush of people at the bar and there was only one bar tender. Our drinks were slow in arriving, no one checked back to see if we wanted another. When our food arrived, it was cold and both the shrimp and bacon in their bacon wrapped shrimp were raw. The hotel was loud all night, likely because of St Patrick's Day partying that was going on. The next morning for brunch service was horrible. The hostess took us to three dirty tables before taking us back to the hostess stand and asking us wait again. No one explained what was in the buffet, and I'm gluten intolerant so this is a big deal to me. Our waitress was more interested in chatting with the girl’s basketball team than paying attention to us or any of the dirty tables around us. The buffet’s prepared food was cold and salty. From start to finish this was a really really bad experience.
The only saving grace in all of this was Big Dave, the evening manager. He tried to make things right for us after the room debacle, and then he continued to pop up everywhere; helping at the bar, running food, etc, etc. The Holiday Inn Rapid City Rushmore Plaza needs about ten more Big Daves, then perhaps we'll stay at this property again. However, due to this experience it is unlikely that we will be staying at any other Holiday Inn in the near future either. I have been a Rewards Club member for a number of years and I continue to see the quality of service diminish.
Do yourself the favor and stay somewhere else.
March 18, 2015
Rated 4.0 out of 5.0 by 406CBlack Perfect Place
Traveled in by motorcycles to find Great friendly staff, and Shuttle service was an added benefit.
March 17, 2015
Rated 5.0 out of 5.0 by yup yup Nice family hotel
Traveling with a family of 5 can be challenging; however, with the option of 2 queen beds and a sofa pullout served us well.
March 17, 2015