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Rated 4.4 out of 5 by 397 reviewers.
Rated 2.0 out of 5.0 Disappointing in multiple ways The hotel was extremely loud during all times of the day and night. Some of the noise was from construction, some was from the lobby - it really just seemed to be coming from everywhere. It was so loud during the night that it disrupted my sleep. The room was not exceptionally clean - we found chips on the floor from the previous tenet. Also, the toilet in our room overflew and flooded our bathroom (apparently the toilet machinery was malfunctioning - not our fault). The hotel cleaned up the mess, which was appreciated, but it was still pretty gross. Lastly, I was not impressed with the level of hospitality during the check-in process. I submitted an phone request for an early check in that was denied once I arrived at the hotel. This was a HUGE inconvenience for me and the hotel really did not seem to care. They had no interest in attempting to find a solution to the situation; they just told me to come back in a few hours. Unfortunately, this location did not meet my standards for how a Holiday Inn should be. May 27, 2015
Rated 4.0 out of 5.0 by Great room NO POOL EVERY WAS GREAT. EXCEPT I WAS NOT TOLD THE POOL WAS UNDER CONSTRUCTION. WHEN I MADE MY RESERVATION. May 27, 2015
Rated 5.0 out of 5.0 by Our stay in Rapid City SD Our stay was very pleasant and the staff was very accommodating to any request we had. The downfall was the construction going on inside the lobby. We were disappointed that the pool and fitness center was not open. Other than that, our stay was acceptable. Hats off to all the staff. May 26, 2015
Rated 5.0 out of 5.0 by Great Hotel The staff was very accommodating and the property in general was maintained very well. I would recommend this hotel to anyone who is traveling to Rapid City, SD. May 26, 2015
Rated 5.0 out of 5.0 by Great Service Mrs. A should be complimented on her customer service. Bartenders were excellent May 26, 2015
Rated 5.0 out of 5.0 by Great Place to stay Hotel was remodeling the lobby and lounge area when I was there other then that it was great place to stay. May 23, 2015
Rated 5.0 out of 5.0 by Great staff Hotel lobby undergoing redecoration but excellent staff more than made up for any initial disappointment. Room had been refurbished and the comfy beds provided us with a great nights sleep. Would recommend. May 20, 2015
Rated 5.0 out of 5.0 by Holiday Inn Rushmore Plaza The entire staff was fantastic even though there were renovations going on the staff was so accommodating and friendly they turn our stay into a great one. May 20, 2015
  • 2015-05-29T18:07:07.920-05:00
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