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Rated 4.4 out of 5 by 283 reviewers.
Rated 4.0 out of 5.0 by Rushmore stay Clean, beautiful hotel. For the price, at least a buffet breakfast should be included. November 5, 2014
Rated 5.0 out of 5.0 by Newly remodeled Very friendly staff and newly remodeled. Bed very comfortable and room clean. November 3, 2014
Rated 3.0 out of 5.0 by Less than satifactory for the Brand that it is The staff was less than friendly on all levels. We arrived back to our hotel at 9:45 p.m. after attending an event at the Rushmore Civic Center. We were hungry and decided to order a sandwich (room service). The staff told us the grill was closed and abruptly hung up on us. The welcome packet in the room documented grill open until 10:00 p.m. The vending machines only offered drinks no other snacks. The room was quite and comfortably. The breakfast buffet offered a variety but the food was not sufficiently warm enough. November 3, 2014
Rated 5.0 out of 5.0 by Nice Staff Staff was very nice and went out of their way to be helpfull. Nice clean place made it nice for my stay. November 3, 2014
Rated 5.0 out of 5.0 by Very nice hotel. Very nice hotel for the price. I would stay here again. November 1, 2014
Rated 5.0 out of 5.0 by Front desk The front person, both at check-in and later, went beyond the norm to recommend solutions to a few problems. Totally enjoyed the stay. The locks on the swimming pool and hot tub, didn't work, so were unlocked the whole time, which I didn't like. October 31, 2014
Rated 5.0 out of 5.0 by Great stay We have stayed many times at this hotel while we visit our son at college and have always had a great time. October 30, 2014
Rated 4.0 out of 5.0 by enhancement the property is located in one of the best locations in the city. I would like to see the hotel become more upscale in its appearance,quality of lobby materials and furniture and reflect the ambiance of the Black Hills and the frontier west. move the dining experience upscale and make the hotel a lodging destination. October 29, 2014
Rated 5.0 out of 5.0 by Great Hotel Shower water rinsed great, room temperature was easily regulated, staff was friendly and helpful, the little coffee shop had excellent coffee with a greatly discounted refill if you brought your cup back in - well worth keeping your cup. October 28, 2014
Rated 5.0 out of 5.0 by Great stay - great location Excellent experience - great downtown location. Very friendly staff. Highly Recommended. October 28, 2014
Rated 5.0 out of 5.0 by best place to stay in the region Freindly, ,Quiet, great people with fantastic service. October 28, 2014
Rated 5.0 out of 5.0 by Great Hotel Nice Hotel and great value. Nicest Holiday Inn that I have ever stayed in. Would highly recommend. October 27, 2014
Rated 4.0 out of 5.0 by business travels The location of the hotel is ideally situated in Rapid City. Hotel is slightly dated in style, and a musty smell couldn't be overlooked when I opened the door to hotel room. Room was clean and staff overall were friendly. I had ordered food and brought it to my room - steak salad, difficult to eat a filet with a plastic knife. October 27, 2014
Rated 5.0 out of 5.0 by Great hotel I was greeted right away by the wonderful staff. Very nice hotel! Got a good nights rest and enjoyed the great restaurant located in the hotel. October 27, 2014
Rated 5.0 out of 5.0 by Comfortable Bed The rooms were very roomy, great temperature, and the beds/pillows were extremely comfortable. October 27, 2014
Rated 5.0 out of 5.0 by A great hotel in a great city We just wrapped up our visit to Rapid City. Our visit included a five night stay at this property. We were very impressed. The room was extremely comfortable and the staff went out of their way to make our stay a wonderful one. Both my wife and I highly recommend this very convenient property to both business travelers and vacationers as well. October 26, 2014
Rated 5.0 out of 5.0 by Wonderful, like home hotel! Was treated wonderfully by staff. Its a great hotel that feels like home at the end of the day. Located in a great location for many adventures in Rapid. October 22, 2014
Rated 4.0 out of 5.0 by GREAT LOCATION My favorite thing about Holiday Inn Rushmore Plaza is the location. There is a nice park in front of the hotel, great access to running trails and the downtown bars, shopping and restaurants are just across the footbridge. October 22, 2014
Rated 1.0 out of 5.0 by Room had many bugs First room had Flower Flies everywhere. They were behind the trash can, on the air vent, the curtains, the floor by the window, and on the valance. It felt like the room was crawling with them. Asked for a new room, they assigned me one on the floor below, but directly under the previous room. Saw three in there after just walking in, so immediately walked right back out. If there had been another hotel within sight, I would have left. Only resort was another room. It was multiple floors up, and on the opposite side of the hotel. It didn't have any bugs, but I couldn't rest easy worrying about them. There was also a craft show in the nearby convention area, and they didn't reserve any parking for actual hotel guests. In addition, a dog show was going on in town. Listening to dogs bark at each other in the pet friendly hotel was only a minor issue, but having one locked in the bathroom overnight in the room above us was annoying. Staff was friendly, but will never stay at this hotel again. October 22, 2014
Rated 2.0 out of 5.0 by Too loud I'm going to try to avoid staying in hotels with the rooms surrounding an open atrium. Too loud, especially with a bar and drunk wedding guests downstairs. October 21, 2014
Rated 5.0 out of 5.0 by One night... I stayed here on a cross-country road trip for one night. The food was really good. The apple pie rivaled my grandmother's - I mean really that good. Everything else met or exceeded my expectations of the Holiday Inn brand. Very helpful staff, clean room, comfy bed, etc. October 20, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Very nice and comfortable rooms, wifi, good TV channel selection. October 20, 2014
Rated 5.0 out of 5.0 by Absolutely Top Notch We have stayed at the Rushmore Plaza Holiday Inn on numerous occasions in the past 10-15 years, and most recently we stayed one night on Oct 14th. The front desk staff was absolutely top notch – very polite, friendly, efficient, offered a warm welcome. The room we stayed in was spacious, comfortable, quiet. The TV in our room was a big flatscreen – very neat. We had breakfast in the Grille dining area, and our waitress, Beth, was super. The food was excellent. It was a great stay – at a great price. We only had one issue. We wrote a thank you note to the maid, to leave with a tip in an open Bible in our room. But there was no Bible. We expressed our appreciation to the maid in a note… and wrote in a Scripture verse. We like this hotel a lot – it is one of the very best in the upper Midwest. But we certainly hope that management is not eliminating Bibles from their rooms. We hope that they were maybe just in the process of getting new ones. October 19, 2014
Rated 5.0 out of 5.0 by Great Service/Great Value Holiday Inns are my go to hotel when I stay in smaller cities. They always provide great service for a great price, and this hotel was not different! I rated my sleep experience as average, as I rarely sleep well away from home. Christina served me breakfast with such a positive attitude; she truly seemed to enjoy her work. Dave, my van driver to the airport was very friendly, and we spoke about the area he know calls home. My room had more than enough outlets for all my gadgets, and was very clean. I would definitely stay here again, should my travels take ,e back to Rapid City! October 18, 2014
Rated 5.0 out of 5.0 by Great Service I was here for a week and had nothing but good experiences excoet for one shuttle service employee getting upset at me for not tipping him and pretty much telling me I have to, so just throw them a buck or two to save yourself the headache if you dont want one. October 16, 2014
Rated 5.0 out of 5.0 by great room clean friendly staff great food great location and great food and able to relax in a nice clean room October 16, 2014
Rated 5.0 out of 5.0 by Home away from Home This our regular motel anytime my wife and I travel to Rapid City and I do not hesitate to recommend it to anyone, we always have a good rest, your staff is the BEST. keep up the good work. Both My Wife and I both love our jobs but they are both high stress jobs and Ranch at the same time I work in Law Enforcement so we both appreciate the time away from the duties of our jobs. thanks October 16, 2014
Rated 4.0 out of 5.0 by Great Location Enjoyed the fast check in, had room key in hand in less than a minute. Large comfortable rooms, great location. We'll be back October 15, 2014
Rated 4.0 out of 5.0 by comfortable room pricey restaurant great hotel but would have more customers in restaurant if menu and pricing was adjusted its only 2 blocks from all kinds of restaurants. October 11, 2014
Rated 4.0 out of 5.0 by Friendly staff, nice facility Lobby is lovely, nice waterfalls and lighting. Friendly staff at check-in. Be advised the coupon for dining is only good in the restaurant, not room service, but I was told it was good for room service. October 11, 2014
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