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Rated 4.4 out of 5 by 284 reviewers.
Rated 4.0 out of 5.0 by Friendly staff, nice facility Lobby is lovely, nice waterfalls and lighting. Friendly staff at check-in. Be advised the coupon for dining is only good in the restaurant, not room service, but I was told it was good for room service. October 11, 2014
Rated 5.0 out of 5.0 by A pleasantly surprising stay Never having been in South Dakota before we hesitated when looking for a room before we checked in at the Holiday Inn in Rapid City. The staff is gracious and helpful and the property is wonderful with a great fitness room and pool. Thanks for being there HI, Rapid City is wonderful and so is your hospitality! October 10, 2014
Rated 5.0 out of 5.0 by Rooms appear to be recently remodeled Really nice room. I was on the 8th floor so the view was good. No problem quickly getting an elevator. October 8, 2014
Rated 5.0 out of 5.0 by Location is Perfect Planning trip to the Black Hills took some time and our overnight accommodations was key. We choose the Holiday Inn Rushmore Plaza due to the location to all of the area attractions. What a great choice. The staff as so friendly and helpful. The rooms were very clean and fresh. When we had questions the Front Office staff was Johnny on the stop with suggestions and directions. This location was perfect for us and helped us full feel our trip to the Black Hills October 8, 2014
Rated 2.0 out of 5.0 by room nice size Had bad experince with room full of beetles They did move us the next morning and house keeping manager and front desk tried to do everything to make move fast and easy as possible Who ever cleaned room before we check in should of noticed problem We killed over thirty beetles that evening we arrived. October 8, 2014
Rated 5.0 out of 5.0 by Great Value for a Superior Stay Location: Close to downtown restaurants and freeway entrances. Rooms: Clean, up to date, comfortable with very quiet air conditioning. Everything works. Internet is a bit slow. Staff: Excellent "can do" attitude. Exceedingly friendly with results orientation (no excuses). Food: Great breakfast buffet. Skip the dinner. October 6, 2014
Rated 5.0 out of 5.0 by High Quality Hotel In my opinion, this hotel is the best property in the Rapid City area. The staff are attentive to guests' needs and the property itself is attractive and very comfortable. September 29, 2014
Rated 5.0 out of 5.0 by Nice hotel and great customer service Very attentive staff and updated rooms. quiet and well kept. September 29, 2014
Rated 5.0 out of 5.0 by Clean room Stayed here overnight on cross country road trip so we really appreciated the comfortable beds, and updated clean room. September 27, 2014
Rated 5.0 out of 5.0 by Great Stay Customer service was great. Enjoyed the stay. Definitely would stay at this hotel again. Thank you. September 26, 2014
Rated 5.0 out of 5.0 Nicer, more stylish, than expected A very updated Holiday Inn. Felt like a fancier place. September 24, 2014
Rated 5.0 out of 5.0 by Great experience The hotel interior was open and felt safe. The food and drinks in the bar were great (I highly recomend the chicken alferedo). The room stayed dark with the shades closed, so I was able to sleep in the morning after my meeting. The hotel was two blocks from my meting location, and a short walk from main street. :) September 22, 2014
Rated 5.0 out of 5.0 by short, but great stay Location is downtown area, but highway is close to most major routes for attractions. Room was nice and clean, staff friendly and helpful. Breakfast was excellent! Would stay there again! September 22, 2014
Rated 4.0 out of 5.0 by Comfortable bed and nice room Good location, nice room and comfortable. Facilities were clean and the hotel had all the services that you would want like restaurant, bar, swimming pool, business center and gift shop. September 21, 2014
Rated 3.0 out of 5.0 by Nice location Hotel amenities were nice. Quality service in the bar area and supportive breakfast staff. The overall cleanliness of the hallways to the rooms was lacking. I don't think the carpets were ever vacuumed near our room door. Same little paper scraps every day we were there. We did not receive a room clean up on one day of our stay. The lack of ventilation in the bathroom was very annoying. September 20, 2014
Rated 5.0 out of 5.0 Great Hotel I would recommend this hotel to people visiting the area.We stayed for several nights and were very pleased with everything. September 17, 2014
Rated 5.0 out of 5.0 by comfortable and relaxing quite area of town Greeted with a smile upon checking in and the front desk personnel remember your name and greet you when walking by. The open lounge area makes it easy for meeting people within your group as they come into the hotel. Nice size rooms without walking a mile from the elevator. September 15, 2014
Rated 5.0 out of 5.0 by Very Good accomidations This is the location that was used for our associations convention on a everyother year basis September 15, 2014
Rated 5.0 out of 5.0 by Nice Hotel! Often timeswe stay with family/friends in Rapid City, however that wasn't possible this time. We chose this hotel by recommendation and were very pleased. It's much nicer than the typical chain hotels in the same price range. We'll be planning to stay at this hotel in the future...and we are up there several times a year. September 11, 2014
Rated 4.0 out of 5.0 by Nice stay Always enjoy staying here. Rooms are very nice and staff are very friendly. My only complaint was the pillowcases had not been changed. Found long black hair on them and I have short gray hair. Check your cleaning! September 10, 2014
Rated 5.0 out of 5.0 by Personnel willingness to please The entire staff, from check in, to maintenance, to housekeeping, to banquet staff, to restaurant staff...all were very easy to smile, explain, help. In short, we felt the entire property staff was very well trained. We will definitely stay there the next time we are in the area, and will recommend it to others. September 8, 2014
Rated 4.0 out of 5.0 by great room great room nice and clean hotel has everything you need on site September 8, 2014
Rated 4.0 out of 5.0 by C. Balow Very nice hotel, with attentive staff, clean rooms and a good location. September 3, 2014
Rated 5.0 out of 5.0 by enjoyable It was a very enjoyable stay. The staff was very pleasant and helpful. The rooms were clean and when we were out the staff cleaned and made beds. We would recommend this hotel to anyone. September 3, 2014
Rated 2.0 out of 5.0 by Rushmore Trip Overall nice staff but overpriced for the benefit. Free breakfast is not included at this hotel and it is near the train tracks so if you are a light sleeper, make sure you request a room on the opposite side of the tracks. September 2, 2014
Rated 5.0 out of 5.0 by wonderful bed and pillows Had a great stay and staff very helpful and accommodating. Great bed linens and pillows! September 2, 2014
Rated 5.0 out of 5.0 by V/Pres this is an execllent property, appers to be well managed September 1, 2014
Rated 3.0 out of 5.0 by Rapid City trip Hotel was fine, but non smoking room smelled of smoke. September 1, 2014
Rated 5.0 out of 5.0 by First stay - very impressed! Usually we stay in the towns right in the hills. We decided to change it up this visit & we were pleasantly surprised how nice it was. Just a few blocks from downtown central & a very nice park just down the block, by the river. Food & drinks were really great & we didn't even have to leave the property. We have added this location to our best of the Black Hills list. August 31, 2014
Rated 5.0 out of 5.0 by Spacious Room I was pleasantly surprised by the size of the room. I like having a refrigerator and microwave. I was also impressed with the fact that even though it is a family friendly hotel, I did not hear children noises and was able to sleep when I wanted. One thing that I found surprising is that the front doors do not open automatically like other hotels. I recommend that as an upgrade for this hotel. August 30, 2014
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