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Rated 4.4 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by Always like this motel We stay here a couple times a year and always get great service. Great discount when family in hospital - great packages when attending events at Civic Center. Nice facilities - nice staff. Very convenient! November 19, 2013
Rated 4.0 out of 5.0 by Rapid City in November I really enjoyed the location and convenience of the hotel. The staff were incredibly friendly and went out of their way to accommodate those of us with no transportation. I was at a conference and felt the facilities were good considering the small budget our group had to work with. My room was quiet and though there were times the frivolity of the guests could be heard from the atrium - it never interfered with my getting a good night's sleep. My only "complaint" was that there appeared to be a fair number of stains on the carpet - some looked newer than others. If this is a pet friendly hotel - they need to find a more effective way of shampooing the carpets. It would be nice if I had been told of that policy and could have asked for a room that does not allow pets, just as they used to have smoking/non-smoking rooms. All in all, I enjoyed the hotel, staff and amenities very much. November 12, 2013
Rated 2.0 out of 5.0 by Outdated, Dirty & Inconsiderate of Business Travelers I have stayed at many IHG properties around the US and this one is by far one of my least favorite. The Hotel is extremely outdated and not well maintained. The staff was more concerned about the conference attendees in the hotel rather than the regular business travelers. My room was the "last one available" when I checked in at 6:00 and upon arrive into my room the carpets were stained with lord only knows what in several spots. When I called to be moved I was told no other rooms were available because of the conference. The attendees of this conference were loud up all hours of the day and night. Complaints to the front desk weren't take seriously either. For the rate that I was charged I'm honestly appalled at the accommodations. The one time I ate in the restaurant downstairs the food wasn't well prepared and especially for what I was charged I expected much more. I would recommend you check other accommodations in the area before you stay here. November 11, 2013
Rated 5.0 out of 5.0 by Nice hotel & convenient location I stayed at this hotel for a conference. It was an excellent choice. I enjoyed this location. It was close to downtown. And the amenities were fantastic. November 11, 2013
Rated 5.0 out of 5.0 by Beautiful space Overall a nice experience. I loved the open concept and balcony inside overlooking the restaurant, bar, main desk etc. The beds were a bit firm for my liking but had a good night's rest anyhow. The restaurant was very reasonably priced and affordable. Two of us had breakfast everyday for less than $20.00! November 6, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay! I stayed here for an entire week the end of October. It was clean, exceptional beds, wonderful welcoming staff, and overall beautiful hotel. The swimming pool/hot tubs worked well and looked like a spa. Very clean and exceptionally well kept. I swam every day -- some days twice--and the pool was great. The food was good in the hotel, with a nice coffee shop in the front. A very pleasant experience. Thank you. November 4, 2013
Rated 5.0 out of 5.0 by Wow Good hotel but the experience is capped off by the excellent staff. Everyone I encountered truly cared about their job and the customer. In particular I recall Bryan in the restaurant and Big Dave! Keep up the good work! November 3, 2013
Rated 5.0 out of 5.0 by Rushmore Been staying at this hotel for over 10 years and the staff and facility continues to out do itself every year. Love the room, quiet at night, shuttle, bar and the coffee shop is fabulous. Restuarant needs a little revamping on service and food. October 27, 2013
Rated 5.0 out of 5.0 by Incredible Staff This was our second time staying here and the staff was incredible both times. The rooms could use updating but the staffs abilities overcame any shortcomings. We will definitely stay with and recommend them again. October 25, 2013
Rated 5.0 out of 5.0 by An quit clean plase to stay The staff was vary nice and would take care of any need I may have needed everyone would smile say hello October 24, 2013
Rated 5.0 out of 5.0 by Great Place to Stay in Rapid City We were attending a dog show at the Rushmore Plaza Convention Center, so it would be impossible to find a more convenient place of that. But it turns out the hotel was very convenient to downtown restaurants and even provided shuttle service there and back. Our room was very comfortable and clean. And as we had an irregular schedule, the cleaning people were ver flexible in working with us. I had dinner one night in the restaurant and it was excellent and reasonably priced. All-in-all, a great experience. October 24, 2013
Rated 2.0 out of 5.0 by Room smelled like vomit If you were attending a conference this would NOT be a place to stay the smell in the room and the barking dogs were awful and we were there for only two nights. I complained to the front desk and ask for a manger and was told that they were ALL in a meeting. I also ask for a refrigerator for the room the first night we were there I was told by Shelby that it would be $15 per night charge and I am thinking this is how special you treat your two priority club members. Once I told them it was for my insulin I got the refrigerator at no charge. The housekeeper brought us extra pillows (the ones in the room went flat when you laid down on them), I asked could he spray the room because it smelled like someone had just vomited, his reply was they probably did. The spray helped for a while but I woke up to that smell and thought I was going to vomit myself. I used a can of Lysol spray but it did not help for long. That night as I was packing I pulled the rolling chair from the desk and then I found the vomit in the back screen of the chair, now I hope that I do not get sick. October 22, 2013
Rated 5.0 out of 5.0 by Great Staff You should be very proud of your staff as they smiled and showed that they enjoyed their jobs. Even with the blizzard they didn't let that interfere with their jobs. Long hours and short sleep. I thank them all. Keep up the good work. October 10, 2013
Rated 5.0 out of 5.0 by Excellent service The people at this hotel are so friendly and accommodating. I stayed during a blizzard and was so impressed with the staff. They handled every need with a smile. The same people worked every shift and sincerely seamed to be enjoying themselves. October 10, 2013
Rated 5.0 out of 5.0 by Amazing service during a blizzard This hotel and its staff was fabulous during my stay. A rare blizzard hit in October and the city was shut down, most without power. The manager of the hotel did an amazing job of keeping the staff going and providing excellent food for the guests. The waiters and waitresses were working extremely long shifts, as was all of the staff, because no one could come in to replace them. They all had great attitudes...... cheerful, hardworking. Bryan was our favorite. October 10, 2013
Rated 5.0 out of 5.0 by Very nice experience Great Holiday Inn. Met all of expectations and more. September 30, 2013
Rated 5.0 out of 5.0 by First stay in Rapid City The hotel staff was awesome. They provided a shuttle for us downtown and a ride back to the hotel when we inquired about taxi services in Rapid City. The coffee and gift shop were well stocked and again, super friendly staff. Plenty of room to spread out in our room. The breakfast and dinners were fabulous and reasonably priced. September 29, 2013
Rated 5.0 out of 5.0 by Comfortable and friendly staff Nice rooms but a small refrigerator would have been a nice extra. September 29, 2013
Rated 5.0 out of 5.0 by Wonderful property and staff. Best breakfast buffet. Shuttle driver and desk staff are superior! September 25, 2013
Rated 5.0 out of 5.0 by Best Front Desk Staff The front desk staff was the best I have ever experienced in my travels. They were 100% ready for my families arrival. We had 4 rooms for 2 days and a 5th room for one day. The staff had everything ready and were amazing to work with. I would recommend them for any stays in the Rapid City area. The rooms were clean and comfortable. It was a great location to use as our home base as we traveled throughout the Black Hills. We were also able to walk to downtown for dining and some shopping, and there was a shuttle available, however we did not use it. September 25, 2013
Rated 4.0 out of 5.0 by Relaxing Rapid City Great hotel with friendly staff. Ordered food from Grille very good but breakfast buffet needs more attention & checking if food trays getting low. Very comfortable bed, pillows & room. September 24, 2013
Rated 5.0 out of 5.0 by Dining I had breakfast each morning. I have no complaints about the food, I thought it was good. You do need to replace the chairs at the tables, the upholstery is getting pretty worn. Also, the edges of the tables have a wood veneer finish. These were sticky to the touch. They need to get wiped down thoroughly. September 23, 2013
Rated 4.0 out of 5.0 by Spacious suite, comfortable bed The staff was very friendly, greeting me as a Rewards Club member. The hotel Atrium is very attractive. The suite was large and well equipped. The hotel is beginning to show its age and the rooms could use updating - carpet in room and hall needs replacing., furniture dated and not too comfortable. Location right downtown is excellent, facing a park, very convenient parking. September 21, 2013
Rated 5.0 out of 5.0 by Excellent experience As a Platinum Priority Club member I stay at a lot of properties, and I have to say that on a recent mini vacation the experience at this hotel was outstanding. Very friendly staff. . .nice rooms. . .no issues at all because we were traveling with our dogs. . .even room service was great. I strongly recommend staying at this property. September 13, 2013
Rated 5.0 out of 5.0 by Granny1938 The check in clerk was very accomodating, pleasant, helped with directions to easily journey to Mt. Rushmore. Our breakfast waiter, was very pleansant and accomodating. I wanted to ask him why he had a toothpick between his lips both mornings, and am guessing he was trying to quit smoking Fine young man. Check out "bellman" asked if he could do anything to help us. Overall, a very pleasant stay. September 7, 2013
Rated 3.0 out of 5.0 by Nice enough room Do not recommend this Holiday Inn though I usually love them! Room okay-restaurent-AVOID! Stayed two nights 9/1-9/ breakfast tickets for our suite. The first morning flies poured out of coffee carafe at table and waiter laughed about it. Bad service even after that. Second day ordered pancake (buffet flies everywhere)...52 minutes after ordered...nothing but couple a walk by jokes by waiter. Complained to three women working front desk and response was WOW! No body could care less...checked out and left. Very disappointed .... September 6, 2013
Rated 5.0 out of 5.0 by great service comfortable, quiet, good food, good happy hour prices September 6, 2013
Rated 5.0 out of 5.0 by Best stay ever!! We had a great experience staying here! The front desk gal was friendly, cheerful, personable, and very helpful at check-in. We had a really nice suite that was very clean with a comfortable bed. We had the greatest experience at the hotel restaurant for breakfast with a young man that seemed to enjoy his job and was friendly & entertaining as he served us. He started our day with lots of smiles & laughs. We had a very pleasant stay and will certainly stay here again. September 5, 2013
Rated 5.0 out of 5.0 by Great Stay This hotel is very nice and clean. The staff is awesome. The food was very good. We only had one complaint and that was the big dog barking in the room next door but the front desk handled it. September 5, 2013
Rated 5.0 out of 5.0 by Large spacious room The room had a King bed and a sofa. It was very comfortable and spacious. The atrium in the lobby was gorgeous. The room was cheaper than a comparable room at the Holiday Inn Express near the highway. It does not come with a free breakfast, but the money you save on the room (compared to one at the HI Express) you can buy a very good breakfast in the restaurant. September 3, 2013
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