Rated 4.4 out of 5 by 664
Rated 5.0 out of 5.0 by Eaton 55 good service nice staff
Staff at check in great and helpful bar and dinning was good and good service . clean rooms comfortable beds.
May 19, 2016
Rated 2.0 out of 5.0 by Chesley40 Friendly service but multiple problems
When we got in to bed the first night, we discovered the sheets had not been changed. There were hairs everywhere. They moved us to another room. We unpacked again and discovered the air conditioner was not working. They offered to send a maintenance man to fix it, but by then, we just wanted to sleep. We asked them to send him in the morning, which was a bad call on our part (too warm to sleep comfortably). It was fixed the following day. That night, there was no hot water for showers. We asked to have the charges for one night's stay removed from our bill, and they agreed to do that. We appreciated not having to haggle over it. The staff at the front desk were friendly and helpful.
May 17, 2016
Rated 5.0 out of 5.0 by stlcardsfans05 Lovely Stay
The hubs and I were getting away for the weekend and thought we would check out Rapid City. The location of the hotel to downtown was perfect. Front desk associates were friendly and efficient.
Bar seemed potentially understaffed as we had to get up from our seats in the lounge area to go to the bar for drinks, but the staff that was there was helpful and friendly
The hot tub could have been warmer
Other than these few minor issues, it was a great stay. The facility is really beautiful, particularly the indoor waterfall.
May 16, 2016