Rated 4.3 out of 5 by 160
Rated 3.0 out of 5.0 by BKandGEF Love Rapid City.....hotel was OK, with exceptions
Usually we enjoy Holiday Inns, and have enjoyed this hotel a few years ago when there. This hotel stay was too expensive for the quality of the room and the food !! The room was not as clean as it should be, the housekeeping staff gave us new towels, but failed to make the beds one of the days, and barely made the beds the next day. The dining area needs a complete renovation....the chairs and the booths were torn and dirty (all of them appeared torn and dirty). The carpet in the centrum area is worn and dirty and didn't appear to be vacuumed for at least a few days we were there. The wait staff in the dining area was pleasant, efficient, and professional, as was the desk staff...., but the overall appearance of the hotel was poor at best and not worthy of the price we paid per night. The food we ordered was not hot, and the taste was OK, but lacking in flavor. A real disappointment. Again, we booked this hotel again, because it had been so different a few years earlier when we were there. The hotel needs serious attention !! The rate tooooo high for the quality !!!!!!!!!!
July 20, 2014
Rated 4.0 out of 5.0 by Wacoug good location and great people
Easy access to everything you could want or need in the area
July 14, 2014
Rated 5.0 out of 5.0 by Greg & Mary Great Service! Wonderful Stay
We recently stayed here on our way to Mt Rushmore. The hotel is in a great location. The rooms are clean and comfortable and the staff are wonderful! We used the hotel restaurant and found it to have a good menu at good prices. We also used the fitness center which had updated fitness equipment. We met the hotel manager, Mr Dave Heard, who went out of his way to make our stay more pleasant. We will return next year.
July 13, 2014