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Rated 4.2 out of 5 by 277 reviewers.
Rated 5.0 out of 5.0 by Fantastic hotel Stayed at lots of holiday inns, but the staff here are really great nothing too much trouble, food great, really had a stress free time thank you July 16, 2014
Rated 4.0 out of 5.0 by Single sex couples preferred? Some furniture /decor is getting a bit tired looking e.g. Bathroom Door and Drawer Unit but the room was comfortable. There are two saunas, one in the gents changing room and one in the ladies, so couples cannot sauna together unless single sex. Breakfast excellent - even including a diy pancake machine! Would we stay again - yes. July 16, 2014
Rated 5.0 out of 5.0 by Ideal for Graduation at Reading University This is a very comfortable hotel. All areas were clean and well cared for. The beds were comfortable and the air conditioning excellent. The rooms we had were quiet - and the only very minor disturbance was caused by other guests letting doors slam! I have yet to find a hotel where this doesn't happen! The staff were outstanding - cheerful, welcoming, polite and hard-working. We had breakfast once in our rooms and once in restaurant - lovely both times. Dinners were well cooked and tasty. The location was perfect for us to attend our daughter's graduation at Reading university. It is only a short journey by car to Whiteknights campus. Altogether an excellent experience. July 16, 2014
Rated 5.0 out of 5.0 by Great Enjoyable and peaceful stay, made to feel very welcome by hotel staff. Great being on a main bus route to the town centre and having a supermarket across the road. July 16, 2014
Rated 4.0 out of 5.0 by Very attentive staff and clean room The room was well maintained and clean (kudos to Raquel (name on comment card) the housekeeping staff) and reception, restaurant and housekeeping staff were very friendly and accommodating. Downside is the creaking noises which disturbed my sleep when guests were walking in the corridor and also upstairs. July 15, 2014
Rated 4.0 out of 5.0 by Friendly staff The staff were very courteous, professional, warm and friendly. July 13, 2014
Rated 1.0 out of 5.0 by Everything wrong I rang ahead to hotel to let them know I'm a night shift worker and request a quiet room which I was told was allocated to me (Thank you) on arrival i got booked in (no ihg recognition) I got to my room on ground floor next to the car park and main(not so quiet) road when I entered room 181 the smell of dampness hit me really Potent ,also the double bed allocating that my company requested turned out to twin beds I returned to reception where I was told sorry no alternatives after getting off to sleep bang bang house keeping maybe they can't read do not disturb sign, When I woke up I noticed the dust pictured Went to get some food and when I got to mini cafe area the guy behind had a melt down and walked off saying I can't cope! July 13, 2014
Rated 5.0 out of 5.0 by Brilliant staff and lovely swimming pool Holiday Inn Reading Sough offers very high quality in a convenient location. Hotel is well appointed and staff cannot do enough for you. July 11, 2014
Rated 5.0 out of 5.0 by Great service Lovely stay with my daughters, extremely helpful and professional gentleman on reception who did all he could to mitigate our disappointment at the lack of power on our 2nd day ( not the hotel's fault ). Not sure of his name but he previously worked at the Holiday Inn Farnham ( I think) July 9, 2014
Rated 4.0 out of 5.0 by Usual good service & comfort. Once again, my husband and I had an enjoyable stay for 4 nights, whilst we visited the Henley Royal Regatta. All the staff were very helpful, as usual, and they even telephoned before we left for our stay to advise us that the electricity supply would be closing down at 10.00 am on the morning of our departure. Even so, with such a difficult prospect, the Reception staff dealt with all clients with humour & courtesy. July 9, 2014
Rated 5.0 out of 5.0 by Fantastic staff! This is the best Holiday Inn I have stayed in in a long while. The hotel is a little dated in places but the staff by far make up for a little paint being needed here and there. The room was lovely and spacious and the bed was very comfortable, I was even able to get feather pillows. The swimming pool was lovely and very warm, it is quite a small pool but was never overcrowded, I liked that they give you towels there so you don't have to use the ones in the room and have separate male and female changing rooms. Laura on reception was extremely helpfull and was able to print my boarding passes off for me and print me a map of the area and recommend places to go, and was my go to person for the rest of my stay. All the staff have made me feel really welcome and all seem to go that extra step to make your stay special. All in all a lovely stay would definitely recommend. July 7, 2014
Rated 2.0 out of 5.0 Very Small Room Hotel Rooms are very Small Bathroom in the room is very very small to use very poor accessories in the pathroom the room is not cleaned well NO INTERNET access, it is only Chargable very low value vs price July 7, 2014
Rated 4.0 out of 5.0 by Great in general but noisy and disturbed sleep and disappointed with food The walls were very thin and so was woken up by screaming children running up and down the hallway. The steak was overcooked and our duck salad lacked enough duck. Other than that food was good. The service was fantastic. Breakfast staff absolutely lovely and go out of their way to make your stay wonderful. Gym facilities are perfect and great atmosphere throughout Hotel. July 4, 2014
Rated 5.0 out of 5.0 by nice staff and good service we had a very comfortable stay food good room comfortable all we needed was there friendly staff definatly deserves more than 3 stars July 4, 2014
Rated 4.0 out of 5.0 by good value & service From the Management team downwards all were polite and interested to assist in making the stay as enjoyable and pleasant as possible. All public areas were clean and bright and the service in all areas was swift and obliging. Housekeeping in particular were right on the ball. All in all a good experience which is completely recommendable. July 3, 2014
Rated 5.0 out of 5.0 by Excellent overnight Stay Very comfortable hotel. Bed and breakfast package made it reasonably priced. July 3, 2014
Rated 4.0 out of 5.0 by Spa usage added bonus Got second night cheaper than first night so well chuffed however should have booked hotel in time to get greater discounts. Large hotel all on G Floor which was a bit of a pain until we discovered access to car-park can be accessed half way down corridor. No free wifi however I believe they are getting this organised for mid July 2014. July 2, 2014
Rated 5.0 out of 5.0 by recommended Quite location near the motorway. Good value for money. July 2, 2014
Rated 5.0 out of 5.0 by Fantastic Cannot find a single thing to criticise and I am fussy! From the moment we arrived the lovely receptionist made us feel so welcome. The food was delicious from the bar menu. All staff were polite and went out of their way to help. A great guy at breakfast helped us sort out a trip to Coral Reef. The room was in first class condition and the bed extremely comfortable. A really fab hotel thank you! July 2, 2014
Rated 4.0 out of 5.0 by Don't go anywhere near the western burbs in Ascot week Hotel fine; just two problems, really. Internet access for "gold" & "platinum" - you get the basic, which is barely fast enough to load the hotel's own log-in page, so has no chance with anything else. This is a bit of an issue really, as a business traveller, web access is up there on the requirements list. One of the reasons I use IHG is because they offer free "web access" for "gold" & "platinum" rewards card holders. This isn't really much of an offer if the web access offered is no use. Please sort this, it's a common "feature" with Holiday Inns. Then, in common with pretty much every hotel in the area, prices shot through the roof in Ascot week. Not sure this makes me feel good about using this or any other hotel chain doing this. July 2, 2014
Rated 5.0 out of 5.0 by great service friendly staff. we stayed at the holiday inn june with grandchildren to visit legoland they had a fantastic time they loved the hotel it was a bonus having the swimming pool the staff were child friendly would stay there again.the children would go back as they had a such a good time. good location for legoland only took us 20min. July 1, 2014
Rated 5.0 out of 5.0 by Great week A great week this week with no major issues. Great service from Michael; Deep, Pankaj, Laura, Antonio and Maggie. Towels picked up from the floor and rehung so they were wet but I had spare ones so no real problem June 26, 2014
Rated 5.0 out of 5.0 by Bathrom facilities Bathroom clean and bright but in need of a little basic maintenance. WC cistern handle was loose and functioned poorly. Shower flow control very stiff and difficult to turn off. June 26, 2014
Rated 4.0 out of 5.0 Good all round hotel A good hotel for a business over night stay. Staff all very good Meal was good Will visit again June 24, 2014
Rated 5.0 out of 5.0 by staff I complimented the staff in making our very short stay so relaxing and enjoyable. As I said they provided the level of service I would always expect but is not always delivered by all - on this occasion it was June 24, 2014
Rated 4.0 out of 5.0 by Nice Hotel Hotel looked good, but room was freezing, poor television selection, but room was very clean. June 23, 2014
Rated 4.0 out of 5.0 by Decent room and service The rooms are decent, if a little crammed with furniture. The room service menu is standard Holiday Inn fare except for the "skinny fries" served with the fish and chips - how could you! The WiFi is slow to the point of being useless. I was seeing about 0.2 Mbps download speeds. That's barely enough to get email but too slow for any web surfing. It really needs to be a lot faster if you plan on working in your room. Unfortunately the place is also a bit of a black hole for mobile coverage. June 22, 2014
Rated 5.0 out of 5.0 by Friendly, Welcoming and Relaxed I have been staying with Holiday Inn at Reading South regularly for over 6 years. There are other hotels in the area, but this one consistently has the most friendly staff and is where I feel most 'at home'. I use the hotel facilities including gym, swimming pool, restaurant and bar and get good service in each. I also walk on the sports fields right next door to the hotel and occasionally attend football and rugby matches at Madejski Stadium which is walking distance from this hotel. Staff are responsive and do not take my custom fore-granted. I recommend this hotel June 20, 2014
Rated 5.0 out of 5.0 by improve hospitality Our Holiday Inn expectations are best for hospitality and services, specially the front desk reception must be extra inviting, gold membership is elite and deserve extra hospitality in welcoming and room welcome with fruits which was missing and there was no fresh bottles of water. I was with my big family including four grandchildren and I (as a gold member) had booked two family and one twin rooms and we did not experience that touch of warm welcome which we normally receive. June 19, 2014
Rated 5.0 out of 5.0 by friendly help full staff Very friendly staff, excellent dining and over all experience. The staff go a few steps beyond what is expected to make you feel welcome. June 18, 2014
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