Rated 4.4 out of 5 by 299
Rated 5.0 out of 5.0 by Ju53 Girls Spa Weekend
Fabulous spa weekend enjoyed by all the girls. Package included overnight, evening meal, bottle of wine per two guests and a treatment each. Wonderful!
December 17, 2014
Rated 5.0 out of 5.0 by Dragon55 Large chain hotel with more intimate feel
Came here for a team meeting and Christmas do. Whole experience was well above average and the hotel is lovely. It seems very well designed and the public rooms are ambient and pleasant
During the meeting we were not served just the inevitable biscuits, but fresh fruit slices and cake - something different each time the room was refreshed.
Dining area had comfortable seating and bar allowed for groups to be quite private.
It felt as though the management of this place were really trying to put themselves in the client's shoes and make staying away as easy and stress free as possible.
December 15, 2014
Rated 3.0 out of 5.0 by JohnnyMDCOV Great Room and Reception, Poor Food and Drink
Having arrived back from Moscow, I checked into the hotel with my partner. The room was stunning, an upgrade which we were very grateful for. The reception check in was faultless, so much so that the reception helped me with a small wound to me leg picked up at the airport.
Having changed for dinner we went to the hotel restaurant. We asked to be seated in the restaurant but were told to wait for 5 minutes. I waited the 5 minutes and then we went back to the desk. I asked to be seated to discover that more than half the restaurant was completely empty. 3 other tables and 2 large party tables who were finished.No reason to hold us back but to sell us a drink which we didnt want. 9 items were not available on the menu and we were sat in a space where staff in civvies came in and out of the door behind us and went in the kitchen.
We finally chose to eat off the bar menu, which was pretty good,
The next morning we were told we had to go the upper section of the restaurant seating area, despite over half of the lower area being empty. We werent even shown to a table, just told to go there. Very unhelpful and we watched, bemused, as other people were seated in the lower area. Having a damaged knee and trying to avoid stairs was not apparently an option for us.The buffet was on the lower level, so I had to do the stairs 5 times. I asked for sparkling water, not coffee for breakfast. I wasn't informed there would be a charge, the drink was brought and a bill was dumped on the table. I asked why I wasnt told, to which the server replied "you should know it isnt included". Having stayed in numerous Holiday Inns around the world, where I have had free sparkling water at breakfast, I asked him to take it back.
I fedback our experiences to the Duty Manager then heard nothing from the hotel. The reply I got, once I called to ask when the general manager would reply, was carefully crafted, indifferent and inaccurate.
A very nice hotel, spoilt by indifferent, patronising staff. Stay here if you want a great room, but please plan to go out for dinner (and breakfast)
December 12, 2014