Rated 4.3 out of 5 by 117
Rated 5.0 out of 5.0 by Cornishdolphin Excellent accomadation, great facilities.
Stayed here as it was a short walk from the train station, for my husband traveling from London. And I was close to Reading to visit friends. We were very pleased with the standard of the Holiday Inn, in fact it was superb. I would recommend it to anyone for quality, comfort, food and the spa facilities.
December 2, 2013
Rated 5.0 out of 5.0 by Stuart40 A Nice Stay
This experience was nice I had not expected much! through out the week I had stayed in three different locations. However from the start I had not pre-booked and just showed up on the fly. The reception staff looked after me. Checked in quickly and was in the gym within 30mins. Had dinner in the bar with flexible menus I was impressed.
November 25, 2013
Rated 3.0 out of 5.0 by bremachine Not again....
I stayed at this Holiday Inn (IHG Platinum member - I travel a lot) and was impressed on first arrival, parking directly under the hotel, shame I had to guess my way to the lift to the lobby (up a lift).
At reception they couldn't find my reservation initially because I gave them my last name, with spelling (standard practice), and so when I said my first name they were like 'ah why didn't you say that'. The chap at reception didn't speak very good english and struggled to understand, hence when I got in the lift I didn't insert my keycard and went down before I went up.
The bar was packed so I sat in the restaurant for food - looked very nice. I ordered food and a drink. The tables drinks arrived next to me and they had sat down 10 minutes afterwards. My food did arrive, was a smaller portion than I'd hoped, but, was very very nice. No drink though. When my bill arrived it had a drink on it, the cheek! I got them to take that straight off.
I went to the bar for my 'free' loyalty drink and snack and was amazed when they didn't let me have a 'J20' or a pint. ??????? They said it was IHG policy. I think someone needs to read the rule book to this hotel. The wine I agreed to was nice, all be it in a marked glass.
Upon leaving in the morning the reception staff tried to suggest that I'd eaten breckfast, which I hadn't.
Was the hotel nice, yes. Was the experience/staff, no. In the words of Alan Sugar - you're fired (everyone except the chef and the cleaners).
November 25, 2013