Rated 4.4 out of 5 by 260
Rated 3.0 out of 5.0 by MDSussex Mean & Jobsworth
Was there for a conference and we paid handsomely for the conference room, plus £75 to borrow a projector for 2 hours as ours broke, and 4 hotel rooms. They turned off the conference area coffee machines and wouldn't dream of asking the organisers if they would like a coffee. Yet at other Holiday Inns there is fruit, nuts, beverages and even ice cream on tap in their conference Academy. A't breakfast (not cheap in such establishments), I was told I would have to pay extra for hot chocolate instead of tea or coffee! Would cost the hotel about 15p instead of 5p for tea/coffee. How mean can you get?
I raised it with the duty manager who said she was about to go into a meeting with management and would raise my complaint. I heard nothing further though.
On check in I had to be very insistent, for some time before being given a room key, that I didn't want to leave a credit/debit card for extras as I wouldn't be having any and the room & breakfast was already paid.
Someone should tell them they are meant to be a hotel.
October 26, 2014
Rated 4.0 out of 5.0 by Tiny M Good value especially breakfast
Generally very good. Only niggles were:
- Breakfast coffee not great, warm, week and tired.
- Bit much calling a slightly oversized room with a sofa and chair, very small window (overlooking a roof and plant room); a suite!
- Offered a free drink at bar voucher when checking in (5 of us in 3 rooms). when I tried to use it it was for one drink only, house wine of house lager only, I could not have bitter even though same price, why bother, I gave it to the barman, it scores no points.
October 24, 2014
Rated 5.0 out of 5.0 by welshgal very welcoming hotel
Staff very friendly. Hotel very clean and well presented throughout.
October 16, 2014