Rated 4.0 out of 5 by 162
Rated 2.0 out of 5.0 by TerryT52 Very dissappointed
We stayed at this hotel for 2 nights and were very disappointed. On previous visit the Hotel was faultless but on this visit I can see no reason to use it again.
We stayed in room 20, which had a faulty shower/bath switch so when running a bath the shower continued to flow. The bath sealant was stained and dirty. The bath tiles were not clean and the grout discoloured. The bath fittings were tired, worn and tarnished.
The wallpaper was lifting in the corners and overall this was not value for money.
The corridors leading to our room had bottles, glasses and trays of left over meals outside rooms after cleaning but remained in the corridors until quite late in the day. Unacceptable.
On checking out the bill was incorrect with a bar tab added on not related to our room.
Overall I would not recommend this Hotel which needs a good spruce up.
November 25, 2015
Rated 2.0 out of 5.0 by 402563117 Disappointing Stay
Lovely looking hotel, let down by staff and out of date rooms.
Arrived reasonably late, checkin experience poor, helpfulness poor, rooms hot with no ac or ventilation, out of date and in need of refurbishment
Bathroom had a shower but no shower curtain
Come on guys you are charging a lot of money for a sub standard room and service compared to other IHG properties
November 22, 2015
Rated 5.0 out of 5.0 by Funky one Excellent Service
have used holiday inn a few times always great service, and when i travel and need somewhere comfortable to stay it ill be with this great company
November 18, 2015
Rated 2.0 out of 5.0 by Bondie6825 Work needs doing here
Stayed at hotel many times. Corporately it was our preferred hotel.
I understand there is a new manager to bring it back to the former levels of service. This is obviously going to take time.
My personal experience this time less than average
Room was too hot. Could not ventilate. Aircon was not working.
No draught beer at the bar apart from Cider or bitter.
I witnessed an incident where reception had checked another person into an occupied room.
Bathroom was not cleaned to an appropriate standard.
On the positives the staff are friendly (receptionist and Waitress).
The whole place needs a rethink and modernising. Cant rely on the good will and friendliness of the staff to keep customers.
November 16, 2015
Rated 4.0 out of 5.0 by BW82 Exactly what you expect.
Room was exactly as you'd expect from Holiday Inn - spacious, clean, and comfy.
Very friendly staff at reception. Usual fuss waiting for paperwork but didn't take long.
Average hotel breakfast selection, but not many staff on hand to render assistance.
Cost a little more than I would have liked - but priced competitively for the area, so can't complain.
November 10, 2015
Rated 1.0 out of 5.0 by DPea Bring a fan
I was booked into the Holiday Inn Reading West to attend a training course that was held in the hotel. Aside from my room being extremely dated (the bathroom especially) and the bar food being expensive for what it was, the room was very hot. None of the windows opened and the air conditioning only appeared to recirculate the air in the room. After a sleepless night due to the heat, I asked that the air conditioning be fixed. I was assured it would be. After returning to the hotel yesterday evening, it was disappointing to find that the problem had not been fixed, leading to yet another sleepless night due to the heat. Once again, I mentioned this at reception the next morning when I checked out. An apology eventually followed, and I was asked for my details so that a manager could call me to follow up on my complaint. Some three days on, nobody has bothered to call me - so I chased it up with a call. Apparently, there is no manager at weekends and I'm to expect a call next week. Appaling service all round.
My advice - stay elsewhere.
October 17, 2015
Rated 3.0 out of 5.0 by Neverathome Average
Really need to upgrade bathrooms and room furniture. Staff as always friendly and willing to help
October 2, 2015
Rated 2.0 out of 5.0 by Tinto78 Non ne vale la pena
Albergo molto spoglio, personale molto gentile e premuroso, camera spaziosa.
Offerta canale televisivi limitata, wifi molto lento ma gratuito.
Bagno molto vecchio con incrostazioni di calcare sui rubinetti e doccia.
September 27, 2015