Rated 4.0 out of 5 by 152
Rated 1.0 out of 5.0 Friendly staff struggling with underinvestment
This Holiday Inn is old and run-down and we got the distinct impression that it might have been abandoned by higher management. There are signs of lack of investment in maintenance and re-furbishment everywhere we looked. Despite the friendly and helpful staff doing their best the whole stay was a bit of a let-down - having to change rooms because the air conditioning didn't work, unchanged light bulbs, a limited restaurant menu because of problems with the kitchen gas supply and, the final straw the fire alarm going off at three in the morning - no fire and no alarm broken so presumably some sort of electrical fault. We like Holiday Inns but something seems to have ghone wrong with this one.
July 24, 2015
Rated 5.0 out of 5.0 by Retron As good as ever...
I'm a regular visitor here and the hotel experience was much the same as ever - a quiet room, albeit a bit dated, with friendly, helpful staff. Room service was prompt and the food was hot and tasty.
There was a slight hiccup this time with status (I'm Spire, the system had me down as Club) but it was soon resolved and I received the usual welcome points voucher.
July 23, 2015
Rated 4.0 out of 5.0 by vadders Nice but a little tired
The Holiday Inn at Reading West is in a good position for Reading and Oxford and is a pleasant enough hotel. The breakfast was outstanding, as were the staff in the dining room and the Room Service dinner was very nice...hot and tasty. BUT the curtains were falling off the track and there was no plug attached to either bath or basin. It was clean but the whole place looked a bit tired and has seen better days. They were unable to work out why I couldn't get films as the system insisted I wasn't checked in. The concierge did try at first to sort it, but then, I think, got frustrated so it was never resolved. But the staff were really nice and welcoming.
July 22, 2015