Rated 3.6 out of 5 by 43
Rated 5.0 out of 5.0 by SmilingAbbie Above and beyond customer service
I had a medical appointment on Monday November 4. We had booked in on Saturday, deciding to take in a couple days of shopping before the appointment. Saskatchewan weather what it is, we were faced with the first bad storm of the season at home in Prince Albert, 4 hours away. We asked to book another few nights, just in case, as the highways became more treacherous by the hour. The hotel was booked full, but the staff found us a room for the first night, then the second, calling us when we were about in the city to let us know they had a room for us. They arranged to move our luggage and had us in our new room by the time we returned from our excursions. All done with pleasant demeanor and smiles all around. Plus, we had free cancellation if we decided to try the highways at any time. We were never treated as an imposition and were accommodated in every manner. Well done and thank you again!
November 9, 2013
Rated 4.0 out of 5.0 by OilersFan Great Service
Front desk was efficient and welcoming...would definitely recommend.
November 6, 2013
Rated 5.0 out of 5.0 by Candy36 Very Nice Place
The Staff was very Friendly and accommodating. Had a great stay!
October 29, 2013
Rated 4.0 out of 5.0 by tec1 Overall
Good place to stay
Nice resturaunt for breakfast
cool looking pool
heading to Moncton this week
staying with them again
October 20, 2013
Rated 2.0 out of 5.0 by HolidayInnsfan Improved
The Hotel has improved over the past year. I notice the staff has changed and they seem more willing to help and much more pleasant. Let’s see what happens in the winter where people need more help with bags and getting in and out. In the past I have seen Seniors struggling with bags and the staff looking on and not assisting.
The overall Hotel looks much nicer as well. I was close to giving up on this Hotel I am glad I did not. It is convenient to store and restaurants.
Getting down the hall can be a challenge at time when the rooms are being cleaned. If they stay to one side it would give walking room on the other side see attached photo.
Good Job on addressing the issues.
October 6, 2013
Rated 4.0 out of 5.0 by BB5160 the bed was very comfortable and the service was good
In my opinion the room rate was expensive for the condition of the room. The pool was great and the kids loved it.
October 4, 2013
Rated 3.0 out of 5.0 by hellolenin Okay but not great
The property isnt aging well but is very clean - good housekeeping and friendly staff. Would have stayed at the HI Express properties in-town but they were booked full. Rate was high for hotel quality, Skip the restaurant attached there - ordered cod and was given tilapia. Internet was sporradic, but not un-useable.
September 29, 2013
Rated 3.0 out of 5.0 by Tiredtravellers01 Room was average
Room was average, however we are only a couple traveling with no children and we were placed in a room between 3 families staying together and those people were very noisy, let their children run around and were inconsiderate of others in the hotel. My recommendation was that the front desk place people with children in different areas of the hotel or ask as check in time if there are children or travelling with none. This is asked on the reservation so they should know. We didn't appreciate being woke up at 7:30 am. Talked to the front desk and they did go talk to the other rooms but kind of too late when you are already awake and it only stopped for a short time. We travel quite frequently and would not stay at this hotel again just for this reason.
September 25, 2013