Rated 1.0 out of 5.0 by gtowntraveler Don't let the updated lobby fool you!
When you walk into the Renton Holiday Inn you get the feeling that the hotel is up-to-date and well maintained...and then you get into the rooms and find out differently.
In my room the AC did not work, there were frequent television reception and reset issues, and the bathroom was an absolute mess!!! The wall paper is peeling, there was some residue on the bathroom floor and the housekeepers routinely put used complimentary toiletries back where the new bottles were. Between the very poor maintenance of the bathroom and the AC not working, they made my stay absolutely disappointing!!!
The area is safe...the traffic in the area is horrific....and the accommodations were marginal at the very best! I suggest a different hotel.
May 20, 2013
Rated 5.0 out of 5.0 by Hoss98057 Home Away From Home
The Renton WA Holiday Inn provides exceptional service that makes being away from home a lot less stressful.
The front desk learns their customers names and is always friendly and courteous. Their pleasant greetings and helpful suggestions allow me to get the most out my stays there.
If there is ever a needed item or repair for my room it is quickly taken care of. Housekeeping is always spot on...
These reasons and more are why I choose this property over all of the competitors properties even of I could save a few dollars in doing so...
Thank you to the front desk staff for always making me feel as though I am a valued guest.
May 20, 2013
Rated 2.0 out of 5.0 by Jarred VERY DISAPPOINTING FOR THE 3RD TIME
This was unfortunately my third time staying at this sub-par property, only because all of the other IHG properties in proximity were sold out again! Each stay has been identical in the area's which were unacceptable, and frankly out-of-character for IHG! I was never recognized as a Platinum Elite member at check-in or check-out, no mention of any upgrade occurred ! Rather, I was relegated to an undesirable standard room in a noisy location next to the elevator, and vending area (which, by the way contained machines which were out of order!)! It is interesting that I have never been upgraded nor recognized at this property--something that I have not ever experienced at any other IHG property! The only positive thing I can offer was that I was allowed late check-out just for the asking! Obviously, I will stay elsewhere when next in the area!
May 10, 2013
Rated 1.0 out of 5.0 by WearyBusinessTraveler42 Not Good For Priority Club Members
I usually do not write reviews, and I complain even less. But one thing I expect being a Platinum Priority Club member is receiving a room upgrade, when one is available. It is well understood that occasionally upgrades are not available due to booking issues and so forth. However, on this occasion I was able to find availability of upgradeable rooms available for sale on the IHG website. Thus, an upgrade was available. Trust me, I'm not "better than the next guy" and think I deserve something more than someone else. However, I spend a virtual fortune on hotels for business travel and one of the perks for being a platinum member is getting the free upgrade. It's why I'm in the program. I did mention this to the hotel management, and they wanted to "make things right". My issue was a flyer they provided guests stating how they strive to make things right before people complain, "but if you do have a complaint, tell us and we'll fix it". How about this: do it right in the first place. If you are supposed to upgrade a guest, do it. Oh, by the way, the HVAC is horrible #apparently it's getting replaced?#, and the attached restaurant is marginal at best. Walk a few hundred yards down the street if you want decent food. Just FYI...
May 10, 2013
Rated 5.0 out of 5.0 by JeanneCo Perfect for Early Morning Flights
Instead of driving from home at 2 a.m. for a 6:15 a.m. flight, we stayed at the Holiday Inn, Renton. What a great idea! We were comfortable, treated well, and had no problem getting transported to the airport in time for our early flight. To make matters better yet, we were able to leave our car at the hotel for our entire time away (2+ weeks) for NO EXTRA CHARGE! It just doesn't get any better than this!
May 9, 2013
Rated 5.0 out of 5.0 by doug1942 warm and helpful reception
rooms clean and comfortable and trip to airport was by a very helpful and interesting driver
April 23, 2013
Rated 4.0 out of 5.0 by irisheyes13 Park, stay and go package
This hotel is a great place to leave your car while you are away. There is a free shuttle to the airport and back and staff are friendly and obliging. Beds are very comfortable. Breakfast buffet is fabulous with the blueberries, strawberries and granola. The last morning, I think there was staff shortage or I hit the breakfast to lunch changeover as the service wasn't as attentive as usual. However, I got a coffee to go which was a nice touch.
April 21, 2013
Rated 3.0 out of 5.0 by Arcticorca8 Service great! Room not so great.
Staff and service at this hotel very good. Restaurant staff very good. Room was old and not well thought out. I am sure they will update but the room I had was terrible. Severe lack of electrical outlets that were accessible. Especially by the bed. Under the desk was a power strip with a huge mess of cords. I scooted the bed mattress to access the plug behind bed which was a hole in the wall and just a nasty mess of dirt and dust on box spring. Clearly had not been cleaned in a long, long time. The sheets looked old and dingy. As a priority club platinum member I spend a lot of time in Holiday Inn Properties. This was well below the average. But the staff made up the difference.
April 13, 2013