Rated 4.1 out of 5 by 40
Rated 1.0 out of 5.0 by TREKAMERICA NIGHTMARE IN REYNOSA HOLIDAY INN
A HOTEL WITHOUT A MANAGER THAT "CARES". I encountered a serious problem and the manager is a prima-dona...will not take responsibility and speak to the client!
I stayed at this hotel because I had a early flight to Mexico City and was told the hotel had a shuttle, to get me to the airport. This is the ONLY reason why I chose to stay here.
Upon checkin..I verified this with the clerk. Later I was told the shuttle driver does not start until 7:30 am, (2 hrs after my flight)...they refused to get me transportation, and that "UNTOUCHABLE" MANAGER...would not address the problem.
Also I requested a wake up, which was not done, and when I arrived at checkout, the clerk was sleeping, (I have photos of her with her hair all messed up)...A complete NIGHTMARE AT HOLIDAY INN!!!!!!!!!!!!!!
December 22, 2014
Rated 5.0 out of 5.0 by Mileyla Family
The people who works in this Holiday Inn make me feel at home. They are my family while I am far away of my country.
December 15, 2014
Rated 2.0 out of 5.0 Mala experiencia
El cuarto tenía muy mal olor, no tenía teléfono, no tenía aldaba de seguridad, no tenía ganchos para colgar ropa y el colmo, no tenía regadera. Fue una estancia muy desagradable
December 4, 2014