Rated 3.9 out of 5 by 194
Rated 1.0 out of 5.0 by BigJimbo0001 Construction is no Excuse for Poor Service
I understand that the major construction going on adds challenges but other than the front desk staff being super courteous the staff and management don't seem to understand or care about customers and how to meet and exceed the needs of customers with quality services.
Internet connectivity - poor connections, poorly presented with multiple HI wifi's only differentiated by numbers BUT only number 1 worked (poorly) AND then they changed the wifi password and didn't tell anyone.
Fitness Room - moved to a temporary room but was so dirty I would not use it. Reported to the front desk staff, they immediately had it cleaned but I guess their cleaners don't really understand cleaning.
Room Supplies - they recycled the towels daily even though I hung mine for re-use - right under the sign about reusing your towels and they did not properly replenish the soap, conditioner, etc
Pool - was a science experiment but that area was not affected by the construction as far as I could tell and there were no signs to say pool closed.
August 27, 2015
Rated 4.0 out of 5.0 by Tlbranc Holiday Inn Richardson
Room AC was cold, quiet even though room faced 75-Central Expressway. I came during renovation, which got in the way of some things, but nothing life altering.
August 24, 2015
Rated 5.0 out of 5.0 by accountingqueen This was a very nice hotel!
I stayed here on business and would definitely return. It was very clean and the rooms were very serene and peaceful.
August 24, 2015
Rated 3.0 out of 5.0 by The Other Tom Temper expectations.. under renovation
Don't misunderstand... The hotel is nice, and the staff seems to want to make you feel like you didn't make a mistake booking there. They were all very nice and attentive. But the dining room is the size of your room and so is the fitness center. So, if that kinda thing bothers you, try again after September 15th or so. They should be completed by then!
August 18, 2015
Rated 1.0 out of 5.0 by BJ100 Horrible Experience
I stay in many IHG properties, and this was the worst property I have ever stayed at. The hotel is under major construction, and should be forced to close until they are done. I was treated to a sound like jack hammering during breakfast. The room was very hot, the toilet didn't work, and there was a cobweb in my room. The room also seemed very old and musty. The fitness center was a disgrace. I filed a complaint with IGH Corporate, but I'm not sure if they will do anything. Avoid this place at all costs--hopefully it will be be better once construction is done, but I'm not sure if they are renovating the rooms, which are also very outdated. This property gives IHG a bad name and hurts their brand.
August 17, 2015
Rated 3.0 out of 5.0 by Miss Zip It's OK
Hotel is going thru renovations. Hard to park close to a door. AC didn't work, but quickly moved to another room after I had to go back down to get another key.
August 14, 2015
Rated 1.0 out of 5.0 by Bobbyjack Horrible
I understand the need for renovations, but guest should be provided an advanced notice. I would not recommend this hotel until renovations are complete.
August 14, 2015
Rated 2.0 out of 5.0 by green pool Poor Stay
The pool was green and unusable the rooms looked like they had water damage the hotel was under construction but that was not disclosed until after we got there and we were still charged a premium price
August 12, 2015