Rated 3.8 out of 5 by 38
Rated 5.0 out of 5.0 by tukn30s Excellent
Great hotel, staff and management. Close to all major highways and large telecom headquarters.
November 7, 2013
Rated 5.0 out of 5.0 by faugnorm excellent restaurant
the in-house restaurant served up the best salmon salad I've ever had. Pizza was great too, staff attentive. great place every time I have to travel to Dallas.
November 3, 2013
Rated 5.0 out of 5.0 by CMDRE68 Rested in Richardson
One of the great things about Holiday Inns and Holiday Inn Express is that they never let you down. Pleasant staff. Clean rooms. Excellent breakfasts.
I arrived without a reservation but was made very welcome. The Executive Floor was quiet even though there were events in the hotel.
While this HI is not the closest to the Bush 43 Library, I am quite sure it is quieter than the one across the street from the Library!
If I am ever back in the area, I know where I will stay.
Well Done. Thank you.
November 1, 2013
Rated 4.0 out of 5.0 by Petro572 Nice place. Courteous staff.
The only complaint I have is I could not leave any exit without walking through cigarette smoke. The smoking benches are situated so that anyone entering or exiting the building has to walk through a cloud of smoke.
October 21, 2013
Rated 3.0 out of 5.0 by 10Grandma Problems with room
after checking in my key card did not work and I had to go to the desk to get it fixed. Then about an hour later another couple opened my door as they had been assigned the same room. Very upsetting. Then when I went to the restaurant, they did not have my first 3 choices for dinner. However, the Taco salad was very good. I took it to my room and my key did not work again. Nor did it work the next morning after breakfast. The manager gave me 10,000 points on my priority card so I guess all is OK.
September 30, 2013
Rated 4.0 out of 5.0 Average quality
Staff and service is good.
Internet and Wifi need improved.
September 21, 2013
Rated 4.0 out of 5.0 by pviola147 First time Dallas visit met with good service
This hotel stay was enjoyable overall. Since I was staying with a friend and both of us had never been to Dallas, we needed transportation to various locations. The shuttle services here were extremely useful and we had kind and generous drivers for each trip to and from our destination.
Rooms were comfortable, however the executive suite seemed a bit smaller than described on the website (but that could be due to having double beds rather than a single). Tasty breakfast buffet, but remember to ask for your vouchers at the front desk first if you booked a reservation with the breakfast option. A couple of amenities are slightly dated (specifically the mini fridge) but everything worked properly. Front desk staff were always available and ready to help. For a first time stay in Dallas, I'm glad I chose to book with Holiday Inn.
August 3, 2013
Rated 4.0 out of 5.0 by samsb Stay was good
The stay was good but there was a few things that was not...The breakfast eggs was not all that great and the sausages was too greasy and when I called for 1 large extra towel to my room they did not bring it...and the ice machine was out of order...Other than that everything was good..and besides all of the minor bad things..I will be back to stay when I visit Dallas again...Thanks
July 26, 2013
Rated 5.0 out of 5.0 by ajluna04 Great hotel to stay
I’ve stayed here before and I’ll stay again. Clean hotel, friendly staff, great food, comfortable bed, great job on room/bathroom cleanliness, service is awesome in all departments….kudos to your employees.
I’ll recommend this hotel to my family & friends.
July 13, 2013
Rated 1.0 out of 5.0 by CaryL What happened?
I stayed here about 3 years ago and I was impressed with the free breakfast and alcoholic beverage. Now you get nothing extra. And the lady at the front is rude. She could not find my reservation until I pulled out my confirmation number. If it was not for the points I would never stay here. My bathroom smelled bad.
July 7, 2013
Rated 4.0 out of 5.0 by Fischer64 customer feedback
Service and amenities have gone down lately. I am a gold member, and have been at the richardson holiday Inn at least 15 times in the past 9 months, reserving my stay about a week or 2 in advance and staying 3-4 days on the average, but don't seem to get the executive rooms any more. Several times I have asked for it, but the rooms are full. One advantage of those rooms is the refrigerator with a bottle of water, but many times, it is not stocked (the tap water tastes awful in Dallas). I've tried early checkin at 11 am, but nothing available and told to try after 3 pm, the usual check-in time. I usually work until 7:00 pm or later, and I guess the good rooms are now taken. A few months ago, I was locked in the fitness room and had to call for someone to open the door, which took about 15 minutes for someone to get there. Other times, the doors to the fitness center were broken and I could not get in. I have had my card key denied twice a day before I checked out, and that is inconvenient from the 6th floor back to the main desk. With one printer working, it takes awhile to print my boarding pass if someone else is occupying the only computer that prints.
May 29, 2013
Rated 3.0 out of 5.0 by richardson May visit
I have been staying here for about 10 years. Have noticed the last few times that certain things provided before were no longer provided such as shoe shine cloth, USA Today, bottle of water each day and terry robes.
Prices have also gone up and is amongst the highest in the area.
Will explore other closeby hotels for future visits.
May 7, 2013
Rated 5.0 out of 5.0 by Franny58 Great time and place
Went there for a 60th birthday bash! Had a great time and slept great. The hotel is in a nice location, the staff was so courteous and professional. They were very friendly and helpful. The food that was catered was also delicious! Would definitely recommend for others.
May 5, 2013
Rated 4.0 out of 5.0 by dwinch April Stay 2013
I stay often for business and encountered new staff personell. It was unseasonably cold and I had forgotten my jacket. The staff is usually very helpful with great attitiudes. This time I asked if I might borrow a jacket from their lost and found and return it when done with it, Now, wheter or not this was an appropriate request, or if it would be appropriate to do so, is irrelevant. What is relevant was the reaction. I received a very patronizing response, as if I were making a joke. I found the attitude of the desk person to be smarmy, patronizing and slightly disrespectful. This was very surprising.and very disappointing.
I was placed at the end of the building. I know they were probably full, but when I called up and asked if I was placed at the endo because they were full, I was told yes and that if I didn't believe her, I could com edowna dn see for myself.
Over the last 3-4 months, I have detected subtle changes in the the quality and level of service. My question is; What has changed?
April 29, 2013
Rated 5.0 out of 5.0 by ajluna04 Great Hotel
Hotel was very clean and I was able to enjoy my stay, staff was friendly and very professional, nice bar and dining area, indoor & outdoor pool are much nicer than most hotels I visited. Keep the good job.
April 20, 2013
Rated 3.0 out of 5.0 by Sunnyokc Old Room and not well kept
Room was below par. Older property with the room (at least the one I had) not up to my expectations. Furniture was old and looked worn out in the room.
April 16, 2013
Rated 4.0 out of 5.0 by FirstStayAndUnhappy Highly recommend
Place was very clean and I was able to relax right away. Staff was friendly and very professional. I didn't have a vehicle and they offer a shuttle to and from local businesses. If I'm in the area I will be staying here again. Only down falls are the location to DFW airport and the construction.
April 2, 2013
Rated 1.0 out of 5.0 by ConstantNoise Noise
March 12-16 2013 Room 313 is a joke for noise. Right by the elevator and ice machine..... Are you serious? The noise was loud and lasted all night. Why would a priority club member be given a room like that. In addition really didn't care for the woman that checked me in and knowingly gave me that terrible room. I had issues with her last time I stayed there too. The room should never be rented to anyone. Try staying there with your family. You would leave after one night. Somebody should be smart enough to at least enclose the ice machine. The little square pillows are not chic cool and are not comfortable. They don’t block out the light and noise when I put them three of them at the bottom of the door. I've stayed at holiday inns about 15 nights in the last year. Never again at Richardson and maybe not ever again at a Holiday inn.
March 21, 2013
Rated 3.0 out of 5.0 by LakeMIjack watch tv to get a headache
stayed for 10 nights, cable flicked all night after 8 pm.called front desk ever night.was not able to watch the oscars.no one got back to me,or resolved the problem........wash machine did not have hot water...
March 3, 2013
Rated 5.0 out of 5.0 by havanajoe1 Great classic property....
Marvelous bar and dinning area.
Great service good food.
Pool area is much nicer than most hotels.
March 1, 2013
Rated 5.0 out of 5.0 by wingnut Great Location
Easy access of US-75, very nice place. Seems very new on inside. Breakfast buffet was very good. Great location for access to malls and downtown. I would stay again on my next trip. Holiday Inns are very predictable and this was no exception.
February 7, 2013
Rated 4.0 out of 5.0 by Rolo2013 Room Service
On the occasion of my stay there was not able a delivery of dinner in the room (Room Service)
February 6, 2013
Rated 1.0 out of 5.0 by Goat44 Not the best Holiday Inn
I made the mistake of trying a different Holiday Inn while in the Dallas area and boy what a disapointment. Must be an older property with dark and dingy rooms, poor lighting etc. Made the reservation way in advance and as a platinum priority club member they must have decided to give me the worst and only room left in the hotel. From the moment I got to the room I was disapointed and called my regular Holiday Inn and they were booked also so I had to suffer 2 nights of slamming stairway doors before I could change hotels. Makes me want to take my 100+ nights in a hotel to another brand. By the way the hotel manager did leave me a voice mail and I called him back again but he never did respond!
February 4, 2013
Rated 5.0 out of 5.0 by DVRob Great Service
Every time we stay at this Holiday Inn location, we are greeted like family. Ashley & Tiffany are just awesome! Juan, server in the restaurant, is so attentive and makes our mornings! We'll be back!!
January 22, 2013
Rated 5.0 out of 5.0 by Thomas56 Nice Hotel
Nice place to stay. Staff are knowledgeable, freindly and helpful!! Hotel is clean, comfortable & quiet.
January 8, 2013
Rated 5.0 out of 5.0 by ronsrice Very pleasant stay
We have stayed at this property several times and have always had a good experience. As a InterContinental Ambassador I especially appreciated the way we were greeted by the front desk staff (Diamond) and that we had already been given an upraded room to the Executive Level. Kudos to the staff.
December 2, 2012
Rated 4.0 out of 5.0 by ExpectedMore Needs an update
This hotel is above average but really needs some updates to guest rooms. The TV is very small. Even Express hotels are offering flat screens. The bathroom is ridiculously small. There is a large area with tub and toilet but the sink is in a separate area. I could barely reach the sink to brush my teeth. It is recessed and more than 42 inches high. Counter space is extremely small. The door to the toilet, sink area and closet is very cumbersome. The person at the sink has to move to open the door to the BR or closet. The tub was extremely slippery.
We are Gold members and at check in got an average room. Our daughter, not even a Priority Member was offered the Executive Floor for and extra fee, and our son was given the exec level free of fees. Not consistent and shouldn't the upgrade have been given to the Gold status patron.
November 29, 2012
Rated 5.0 out of 5.0 by DeeFromDetroit My home for 27 days
Almost everyone I came in contact was a delight from me checking in at midnght until honoring my request for a late check out. Steve, Betsy, Juan, Antonio and Jesus were wonderful in the kitchen there was never a time I had to wait for anything, most of the time they knew what i wanted before i could order it. The housekeeping staff was super even though i did not need it much they insisted they didn't mind and that they love to clean. I couldn't have asked for a better place to do my training at. I will highly recommend others whether it's for training or pleasure.
October 12, 2012
Rated 5.0 out of 5.0 by Alonzo Good Stay
Neat quiet rooms and handy eating places. Friendly staff.
October 8, 2012
Rated 5.0 out of 5.0 by MACV Holiday Dallas Richardson
Great Service and comfort room, defently I will recomend this hotel to my friends and family.
October 5, 2012