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Rated 4.0 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 Great Stay My Husband and I were there for a conference taking place at the hotel. The staff was very friendly, including the cleaning staff. By the time we needed to get back to our room, it was already cleaned and neat. The temperature was great and the bathroom looked like it had been recently remodeled. Highly recommend it. July 23, 2014
Rated 3.0 out of 5.0 by its an alright stay the room was ok clean nice the beds were not so great they say its a non-smoking room but people smoke in them when we got there my nephew room stunk like smoke so they had to change rooms then on our last night there people next to us was smoking and it was coming in our room they try to fix problem but it was to late to move to another room and it was not suited for a family of four July 23, 2014
Rated 5.0 out of 5.0 by Beautiful motel, great breakfast and staff The staff was very friendly and helpful, even Betsy who helped us with breakfast every morning. The indoor/outdoor pool was nice too. The maidservice did an excellent job cleaning the room every day also. Would definitely stay there again and recommend this motel to others. July 10, 2014
Rated 5.0 out of 5.0 by texas theme We had the best time at holiday inn richardson , we stayed there for a family wedding. staff was very friendly and accomodating. We asked the front.desk late at night for extra sheets and towel because my 5 year old had an accident and we had to use all.towels and our bed got dirty as well because he vomited all over the bed and bathroom.night manager came up with housekeeping cart and cleaned our room and asked security to warch the phone for him.. this was a true example of customer service . I will always stay at holiday inn because holiday inn richardson was the prime example of how guest are treated at every holiday inn. Thank you frank for making our stay memorable and sorry for the mess my son made.. July 8, 2014
Rated 3.0 out of 5.0 by Staff is great The hotel was not busy and we had a great quiet time to relax, enjoy the food and staff.. July 5, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We spent three nights here while attending a convention. The hotel was very clean and the staff was very nice and helpful. The breakfast was very good. I would definitely stay here again! July 4, 2014
Rated 4.0 out of 5.0 by great service breakfast server was awsome. Evening dinner in dining room server was awsome as well. July 2, 2014
Rated 1.0 out of 5.0 by Bad experience I travel several states with Holiday Inn and I must say this was the most disappointing stay that I've ever experienced. The food from your on site restaurant was not good- I ordered room service while there. The beds were very uncomfortable and the rooms were not clean. The lobby smelled like a fish market- it was awful. Kids were running up and down the hall and knocking on my door until 1:00a.m. in the morning. I phoned the front desk however the kids never stopped. I never complain .... but I'm surprised that this facility meets Holiday Inn's guidelines. July 1, 2014
Rated 4.0 out of 5.0 by good location I have stayed at this location many times before. Charles was very helpful and Betsy is always a great person to speak with first thing in the morning. This is in a great location. July 1, 2014
Rated 4.0 out of 5.0 by bed and pillows The bed was comfortable. The pillows could have been less used and without the smoke smell... I had no interaction with staff other than check in. June 29, 2014
Rated 1.0 out of 5.0 by One bad thing after another... The lobby was inviting, I was surprised it was a Holiday Inn...then we got to our room...the walk from the elevator to the room almost made me pass out - there was NO air in the hall...just HOT! Once in the room, I noticed that the floors were damp, so I put towels down so we wouldn't be in contact with whatever it was. Next day we needed clean wash clothes and I was told that there were none to be found...nothing, just towels... June 22, 2014
Rated 5.0 out of 5.0 by Classy hotel with excellent staff support The Dallas-Richardson Holiday Inn looks like your average hotel on the website, but upon your arrival, you are immediately greeted by its beautiful surroundings and iconic metal statues in the front and in the pool area. They are cleverly set, complimenting their surroundings. The lobby and main level are a elegantly and tastefully decorated, combining neutral colors and materials of wood and stone, and leather furniture. The hotel offers two smaller pools, one indoors and one outdoors, and are nice for kids to play in or for couples to relax in. There is a beautiful gazebo area outside in the shade, while the indoor pool has an interesting statue fountain that is accentuates the area. The front desk staff was highly professional, friendly, and answered all of our questions. They also assisted another couple when they needed help with printing out their airplane tickets. Our one-night stay was very nice - I will now look for other Holiday Inns based on this experience. June 19, 2014
Rated 5.0 out of 5.0 by Restaurant Service was excellent I love the food in the restaurant, the waiter was really nice, I specially love the Texas waffle machine my children were having fun while we stayed at this location. I recommended this Holiday Inn to relax. June 17, 2014
Rated 5.0 out of 5.0 by I love the staff This was my first stay at this property and i was so pleased with the staff friendliness and knowledge about the area. Jenny was very helpful and printed the directions and recommended the shopping mall north park and also told us the places for dinner around that area. Best staff always there to greet every time we walked pass by the front desk or even in bar area. June 17, 2014
Rated 4.0 out of 5.0 by Comfortable Stay The staff was particularly friendly and the food was very good. May 19, 2014
Rated 4.0 out of 5.0 by A little Disappointed I was A little Disappointed because there was no refrigerator, the TV was a little small and there was no complementary breakfast. I guess I prefer The Holiday Inn Express. I would recommend this property to someone depending on what there needs were. But for me I would look for an Express. April 28, 2014
Rated 2.0 out of 5.0 by No more free breakfast, awful coffee and less than average room I have stayed at this hotel before when previously traveling with Business associates and received free drink and breakfast coupons but these have been done away with. In addition their Executive Suites are no more than an ordinary room. For the same Govt rate you can stay in a true Suite from two other brand hotels. These are complete with kitchenette and separate bedrooms. In addition both offer a happy hour which provides free drinks and snack most nights of the week and sometimes a very nice meal. Another think go did not like was that the sink I the room was built for someone well over 6 foot tall and could not be used without getting water over everything. I did eat there for breakfast and the scrambled eggs were not cooked. On the positive side the staff is friendly. If on business travel, especially at the govt rate I would recommend staying elsewhere. Hope this helps. April 26, 2014
Rated 1.0 out of 5.0 by a very tired property Thank goodness they are getting ready for a renovation. I travel a LOT and always try to stay at an IHG property but I've never seen one so poorly maintained. On a positive note the desk staff were quick to change my room but the second wasn't much better. April 14, 2014
Rated 5.0 out of 5.0 by Great Stay I have stayed here twice this month and the service was great! I dined in and the restaruant food was great also. I will be staying here again. March 30, 2014
Rated 3.0 out of 5.0 by Cheer Competition We stayed here for our daughters cheer competition in Dallas. Rooms were smaller than other Holiday Inns we have stayed in. The room keys stopped working and had to be changed out 7 times! That was very annoying when you have wet, cold kids wanting in the room and have to go get the keys changed out everytime! Staff was friendly, our room did not get cleaned our last 2 days there...we did not leave the sign on the door or anything so I'm not sure why. March 27, 2014
Rated 4.0 out of 5.0 Great Place to stay in Richardson I found the front desk staff to be very helpful and the shuttle was a convenient way to navigate the area. March 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Staff is always helpful and accomodating. Always a great experience at this location. March 22, 2014
Rated 5.0 out of 5.0 by Amazing service! A group of friends and I planned a weekend getaway to watch a UFC fight that was hosted there in Dallas. We stayed at this location for 2 days and it was great! The rooms were in great condition their dos mentioned they were renovating can't wait to see what they are changing! The lobby was beautiful, pool was awesome we had a great swim, excersise room was the best I've ever seen.... But most of the service was AMAZING!!!! Ashley the front desk clerk and Charles their director of sales were unbelievable! Thank you two for your wonderful hospitality you two definately made our weekend! God bless you guys! Anyone staying in this area I highly recommend this Holiday Inn! March 19, 2014
Rated 4.0 out of 5.0 by Excellent place to stay We have stayed at this location before and have always had a great experience. They have an excellent staff both at the desk and behind the scenes as well. All the employees that we interacted with were very friendly and helpful! Highly recommend staying at this location, and plan to do so again in the future! March 12, 2014
Rated 5.0 out of 5.0 by Friendliest staff and above and beyond service Ever! I have travelled extensively throughout my lifetime and I have never experienced a more friendlier or more helpful staff. The shuttle service is above and beyond any "out of Towners" expectations. I witnessed first hand the compassion and warmth of Frank, Maggie, Frankie, Renaldo and Sandra for myself and other guests and how we were treated and cared for. It is truly a home away from home. The value is more than I ever expected and I am blown away by my time spent in this hotel. I look forward to returning to the Holiday Inn in Richardson, TX for my next visit to this city. Kindest Regards and God Bless Kirsten Cincinnati, Ohio March 7, 2014
Rated 4.0 out of 5.0 by Quick stay, very accommodating staff There were several of us staying at this particular hotel and we arrived very early - thanks to a last minute schedule change. The front desk staff was extremely accommodating to us - and got us in our rooms early so we could get settled before we headed out for our long day of business. Room was comfortable. It was a little difficult to find open outlets to charge my cell phone. I use the alarm clock on my phone to wake me so I like to keep it near the bed. I had breakfast and the buffet was well appointed - thought it was much better than some other properties that I stayed at - including fresh cooked omlets. Overall, would recommend this location. February 23, 2014
Rated 1.0 out of 5.0 by nice property but poorly managed for a few dollars more I should have stayed at a much better hotel in the area;. Marriott , Haitt or Double tree. Property is nice but very poorly managed. Before arriving I checked by phone to make sure there was a luggage cart for our car full of items that needed to be taken to our room. I was assured that there were plenty of luggage carts When we arrived there were no luggage carts available when we checked in. (they had only 2 carts) The young man at front desk was rude and unconcerned during check one made any effort to find a luggage cart for us. We finally carried our luggage in taking several trips. Parking lot was full and parking was only available in the back of the hotel with no access to the hotel with out walking back around to the front entrance. This hotel is over priced for the level of service provided and very poorly managed. February 21, 2014
Rated 4.0 out of 5.0 by Reward Points and Stays I have been staying at this hotel for many years and have been very happy with my experience but I just found out yesterday (2/12/14) that since Jan 2013, this location has been assigning my points and stays to another guest. 32 days!!!! This has resulted in my losing platinum status and I had to spend time giving every confirmation number for the last year to recover my points. I have now learned to always check my stays and points on the rewards web site. BUT I shouldn't have to bird dog their system!! February 13, 2014
Rated 5.0 out of 5.0 by Ashley Front Desk Commander!!!!! We have utilized this property over the last few years, primarily because of it's pet policy....and yet we are ALWAYS blown away by the 'extra special attention' that ASHLEY at the front desk provides. Now, we realize it is not because WE are special, but because SHE takes that interest and care with ALL her guests. She is truly a gem, and worthy of any and all your time and attention as she is superb at her job, and takes a special interest in any and all the guests needs and wants. February 12, 2014
Rated 2.0 out of 5.0 by NO SUITES WITH DOUBLE BEDS We book a suite with double beds. When we arrived found out the hotel did not offer those type room. staying with 2 teenager this is not what we wanted. The room was VERY small and did not work well for us. Also the indoor pool was cold. Ask staff if could make warmer was told "no". Stay at alot Holiday Inn property this one is BAD! January 1, 2014
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