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Rated 4.0 out of 5 by 91 reviewers.
Rated 4.0 out of 5.0 by Stay was good The stay was good but there was a few things that was not...The breakfast eggs was not all that great and the sausages was too greasy and when I called for 1 large extra towel to my room they did not bring it...and the ice machine was out of order...Other than that everything was good..and besides all of the minor bad things..I will be back to stay when I visit Dallas again...Thanks July 26, 2013
Rated 5.0 out of 5.0 by Great hotel to stay I’ve stayed here before and I’ll stay again. Clean hotel, friendly staff, great food, comfortable bed, great job on room/bathroom cleanliness, service is awesome in all departments….kudos to your employees. I’ll recommend this hotel to my family & friends. July 13, 2013
Rated 1.0 out of 5.0 by What happened? I stayed here about 3 years ago and I was impressed with the free breakfast and alcoholic beverage. Now you get nothing extra. And the lady at the front is rude. She could not find my reservation until I pulled out my confirmation number. If it was not for the points I would never stay here. My bathroom smelled bad. July 7, 2013
Rated 4.0 out of 5.0 by customer feedback Service and amenities have gone down lately. I am a gold member, and have been at the richardson holiday Inn at least 15 times in the past 9 months, reserving my stay about a week or 2 in advance and staying 3-4 days on the average, but don't seem to get the executive rooms any more. Several times I have asked for it, but the rooms are full. One advantage of those rooms is the refrigerator with a bottle of water, but many times, it is not stocked (the tap water tastes awful in Dallas). I've tried early checkin at 11 am, but nothing available and told to try after 3 pm, the usual check-in time. I usually work until 7:00 pm or later, and I guess the good rooms are now taken. A few months ago, I was locked in the fitness room and had to call for someone to open the door, which took about 15 minutes for someone to get there. Other times, the doors to the fitness center were broken and I could not get in. I have had my card key denied twice a day before I checked out, and that is inconvenient from the 6th floor back to the main desk. With one printer working, it takes awhile to print my boarding pass if someone else is occupying the only computer that prints. May 29, 2013
Rated 3.0 out of 5.0 by May visit I have been staying here for about 10 years. Have noticed the last few times that certain things provided before were no longer provided such as shoe shine cloth, USA Today, bottle of water each day and terry robes. Prices have also gone up and is amongst the highest in the area. Will explore other closeby hotels for future visits. May 7, 2013
Rated 5.0 out of 5.0 by Great time and place Went there for a 60th birthday bash! Had a great time and slept great. The hotel is in a nice location, the staff was so courteous and professional. They were very friendly and helpful. The food that was catered was also delicious! Would definitely recommend for others. May 5, 2013
Rated 4.0 out of 5.0 by April Stay 2013 I stay often for business and encountered new staff personell. It was unseasonably cold and I had forgotten my jacket. The staff is usually very helpful with great attitiudes. This time I asked if I might borrow a jacket from their lost and found and return it when done with it, Now, wheter or not this was an appropriate request, or if it would be appropriate to do so, is irrelevant. What is relevant was the reaction. I received a very patronizing response, as if I were making a joke. I found the attitude of the desk person to be smarmy, patronizing and slightly disrespectful. This was very surprising.and very disappointing. I was placed at the end of the building. I know they were probably full, but when I called up and asked if I was placed at the endo because they were full, I was told yes and that if I didn't believe her, I could com edowna dn see for myself. Over the last 3-4 months, I have detected subtle changes in the the quality and level of service. My question is; What has changed? April 29, 2013
Rated 5.0 out of 5.0 by Great Hotel Hotel was very clean and I was able to enjoy my stay, staff was friendly and very professional, nice bar and dining area, indoor & outdoor pool are much nicer than most hotels I visited. Keep the good job. April 20, 2013
Rated 3.0 out of 5.0 by Old Room and not well kept Room was below par. Older property with the room (at least the one I had) not up to my expectations. Furniture was old and looked worn out in the room. April 16, 2013
Rated 4.0 out of 5.0 by Highly recommend Place was very clean and I was able to relax right away. Staff was friendly and very professional. I didn't have a vehicle and they offer a shuttle to and from local businesses. If I'm in the area I will be staying here again. Only down falls are the location to DFW airport and the construction. April 2, 2013
Rated 1.0 out of 5.0 by Noise March 12-16 2013 Room 313 is a joke for noise. Right by the elevator and ice machine..... Are you serious? The noise was loud and lasted all night. Why would a priority club member be given a room like that. In addition really didn't care for the woman that checked me in and knowingly gave me that terrible room. I had issues with her last time I stayed there too. The room should never be rented to anyone. Try staying there with your family. You would leave after one night. Somebody should be smart enough to at least enclose the ice machine. The little square pillows are not chic cool and are not comfortable. They don’t block out the light and noise when I put them three of them at the bottom of the door. I've stayed at holiday inns about 15 nights in the last year. Never again at Richardson and maybe not ever again at a Holiday inn. March 21, 2013
Rated 3.0 out of 5.0 by watch tv to get a headache stayed for 10 nights, cable flicked all night after 8 pm.called front desk ever night.was not able to watch the one got back to me,or resolved the problem........wash machine did not have hot water... March 3, 2013
Rated 5.0 out of 5.0 by Great classic property.... Marvelous bar and dinning area. Great service good food. Pool area is much nicer than most hotels. March 1, 2013
Rated 5.0 out of 5.0 by Great Location Easy access of US-75, very nice place. Seems very new on inside. Breakfast buffet was very good. Great location for access to malls and downtown. I would stay again on my next trip. Holiday Inns are very predictable and this was no exception. February 7, 2013
Rated 4.0 out of 5.0 by Room Service On the occasion of my stay there was not able a delivery of dinner in the room (Room Service) February 6, 2013
Rated 1.0 out of 5.0 by Not the best Holiday Inn I made the mistake of trying a different Holiday Inn while in the Dallas area and boy what a disapointment. Must be an older property with dark and dingy rooms, poor lighting etc. Made the reservation way in advance and as a platinum priority club member they must have decided to give me the worst and only room left in the hotel. From the moment I got to the room I was disapointed and called my regular Holiday Inn and they were booked also so I had to suffer 2 nights of slamming stairway doors before I could change hotels. Makes me want to take my 100+ nights in a hotel to another brand. By the way the hotel manager did leave me a voice mail and I called him back again but he never did respond! February 4, 2013
Rated 5.0 out of 5.0 by Great Service Every time we stay at this Holiday Inn location, we are greeted like family. Ashley & Tiffany are just awesome! Juan, server in the restaurant, is so attentive and makes our mornings! We'll be back!! January 22, 2013
Rated 5.0 out of 5.0 by Nice Hotel Nice place to stay. Staff are knowledgeable, freindly and helpful!! Hotel is clean, comfortable & quiet. January 8, 2013
Rated 5.0 out of 5.0 by Very pleasant stay We have stayed at this property several times and have always had a good experience. As a InterContinental Ambassador I especially appreciated the way we were greeted by the front desk staff (Diamond) and that we had already been given an upraded room to the Executive Level. Kudos to the staff. December 2, 2012
Rated 4.0 out of 5.0 by Needs an update This hotel is above average but really needs some updates to guest rooms. The TV is very small. Even Express hotels are offering flat screens. The bathroom is ridiculously small. There is a large area with tub and toilet but the sink is in a separate area. I could barely reach the sink to brush my teeth. It is recessed and more than 42 inches high. Counter space is extremely small. The door to the toilet, sink area and closet is very cumbersome. The person at the sink has to move to open the door to the BR or closet. The tub was extremely slippery. We are Gold members and at check in got an average room. Our daughter, not even a Priority Member was offered the Executive Floor for and extra fee, and our son was given the exec level free of fees. Not consistent and shouldn't the upgrade have been given to the Gold status patron. November 29, 2012
Rated 5.0 out of 5.0 by My home for 27 days Almost everyone I came in contact was a delight from me checking in at midnght until honoring my request for a late check out. Steve, Betsy, Juan, Antonio and Jesus were wonderful in the kitchen there was never a time I had to wait for anything, most of the time they knew what i wanted before i could order it. The housekeeping staff was super even though i did not need it much they insisted they didn't mind and that they love to clean. I couldn't have asked for a better place to do my training at. I will highly recommend others whether it's for training or pleasure. October 12, 2012
Rated 5.0 out of 5.0 by Good Stay Neat quiet rooms and handy eating places. Friendly staff. October 8, 2012
Rated 5.0 out of 5.0 by Holiday Dallas Richardson Great Service and comfort room, defently I will recomend this hotel to my friends and family. October 5, 2012
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