Rated 3.8 out of 5 by 71
Rated 5.0 out of 5.0 by Di 74 great stay
We were in the area for a wedding and this was close to 95 and to where we wanted to be. From the check in to the check out, very friendly and helpful. Room was very clean, bed extremely comfortable and very quiet at night.
Food was OK but NITA the hostess/manager of the restaurant was very nice and gets an A plus for her services provided to help make us happy. Would definetloy stay there again and recommend it to anyone in the Richmond area.
July 24, 2014
Rated 2.0 out of 5.0 by scottL Not loving this place
When we checked in, the front desk attendant was great--I do want to recognize her as she was the best part of this hotel stay.
The elevator was not as clean as I've seen at comparably priced Holiday Inn's. When we arrived at our room the smell from the room was unpleasant but bearable. The floor of the bathroom was very slippery--the property manager came, acknowledged that we had a problem and sent somebody up from housekeeping to clean the floor again. It was done well the second time.
The high speed internet claim is a bit dubious
We ate at the restaurant 3 times: dinner on night one, not bad, not great. We had the breakfast buffet on morning one...not good at all. On the second morning one of us had the buffet and one of us ordered from the menu; the buffet was still bad, the menu order took more than 20 minutes to arrive and ended up not being the dish that was ordered. All in all, I would not recommend the restaurant.
The one morning housekeeping came to our room, only one bed was made, only two large towels were replaced int the bathroom i.e. no washcloths or hand towels were replaced and none of the toiletries were replaced. Housekeeping was very subpar.
We went to the pool one afternoon, it had a faint green tint to it so we didn't bother getting in thinking it might be a bit risky.
July 23, 2014
Rated 2.0 out of 5.0 by nick254 Nice room, terrible breakfast and fitness center
The room was fine, the breakfast was terrible, and the fitness center was a joke For breakfast the only cooked food were scrambled eggs and the coffee was mediocre. The fitness center had 5 machines (3 treadmills and 2 ellipticals) and 2 machines actually worked.
July 21, 2014
Rated 4.0 out of 5.0 by Abideen Great service
Overall good stay, just need some better pillows. I did book a king room and was instead given a queen. When I inquired, i was told no kings were available. I then showed the receptionist the holiday inn website, which says there were still more of the same king room I booked available. She said its wrong.
July 18, 2014
Rated 5.0 out of 5.0 by csm9 Great location and good quiet time
This is my second stay at this location,close to I-95 I always get a good night sleep.
July 15, 2014
Rated 4.0 out of 5.0 by Peacemakerb COMFORT LEVEL
Welcome by staff was very friendly. Attended to my specifications with ease and acknowledged rewards member. Small problem with room, had to move, but manager accommodated and made us feel welcome. Would stay at this hotel again. My favorite food (wings) were the worst ever. Need another recipe. Other than that, wait staff and other food selections were very good.
July 3, 2014
Rated 2.0 out of 5.0 by les27 This property needs attention to details
- toilet tank was running and handle is loose.
- TV was not working properly, the screen kept frozen every 10 minutes, was told was Comcast.
- Fridge was very noisy
July 1, 2014
Rated 5.0 out of 5.0 great
outstanding hotel ... nita did a great job hosting our group.. we will be back in about 3 months..
June 30, 2014