Rated 3.9 out of 5 by 173
Rated 1.0 out of 5.0 not a great stay, wouldn't stay here again
the room closet smelled like mold
pool gate did not work properly
staff was less than enthusiastic in responding to requests
hallways not clean
easy access to I-95-GREAT
August 26, 2015
Rated 1.0 out of 5.0 by A.Ma Laundry bad disappeared,no any refund about
I had a really bad experience: my laundry bag disappeared from the bathroom of the room few days after my arrival! Probably, house keeping staff throw it away as garbage.
I complained to the reception for a full week, every evening. They told me "We have to talk with the house keeping staff", "We have to wait for them to check", "Maybe they left the bag in the cart", "We'll let you know tomorrow"
I complained to have at least a refunding of my stuff, if they could not find the bag.
At the end, the reception fixed the problem by showing me that some statements of the contract I've signed (at my arrival) said that the hotel is not responsible for guest belonging left in the room!!!
I think this is not fair. What if I have an accident and I make some damage to the hotel? Am I going not to pay? So, why if the hotel (by mistake) made some damage to me it has not to pay, why do I have to pay for hotel mistakes?
August 23, 2015
Rated 4.0 out of 5.0 by Mom on the move Good hotel right off Interstate 95
This hotel has comfortable rooms and a relaxing swimming pool area. Short ride from major routes and downtown Richmond. I traveled with my family and we were well accommodated. The teenagers liked the McDonalds down the street ( walking distance) and Subway across the street. My Parents drove up from South Carolina and they enjoyed the hotel restaurant. The older kids drove to the South park Mall. The price was great for us and location was excellent .
August 21, 2015
Rated 5.0 out of 5.0 by saveenergyguy Solid choice
This hotel is a solid choice for a comfortable stay. The government rate is quite reasonable compared to the other chain hotel across the street. Rooms were clean and comfortable. Didn't try out the gym or use the restaurant. No problems.
August 17, 2015
Rated 4.0 out of 5.0 by Steveo159 Hotel needs attention
Stayed there many times as half way point to home, I use points for my stay. It's a decent hotel staff and the location is good right off I95 so it's convenient to stay there. The hotel is clean and comfortable but the property is in need of renovation.
August 9, 2015
Rated 1.0 out of 5.0 by Wendy and Steve Unusual for a Holiday Inn
This could have been a very nice family experience if only
- Bottle caps all over the pool area are not good on bare feet. I reported this to the front desk Sat. morning. They were still there on Sunday.
- Our second night Friday, we found water all over the bathroom floor. Our toilet had a leak. We discovered duck tape over the problem. We were told we would be moved, but never were.
- Our room was cleaned once in 3 days. We had to call for TP and trash can liners so we could do the cleaning.
- When we checked out Sunday the front desk manager gave me a "oh sorry, I left a note yesterday for the staff to move you to a different room..
- The staff was very friendly, smiling, saying hello, how can I help you, but there was NO follow through.
Not used to this from a IHG property. Perhaps it was just Room 110
August 6, 2015
Rated 4.0 out of 5.0 by Jim Way great service new hotel
the staff was great and the checkin easy. Breakfast was good with eggs and sausage . The only thing was a dirty hall way and elevator.
July 31, 2015
Rated 5.0 out of 5.0 by Keith Hernandez History
It was one of the best stays. location was also within driving distance of my atractions.
July 31, 2015