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Rated 3.8 out of 5 by 93 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Anyone who stays here will enjoy there stay. Quiet June 4, 2014
Rated 4.0 out of 5.0 by Great Place Went for brief stay for a concert in the area. It was a quick 8 minute drive from The National.The room was very clean. The surroundings were very pleasant. The staff was very nice and helpful. My child left a personal item in the room. Although it took several phone calls the staff said they found it and would mail it back. Hope so!! May 28, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE OVERALL EXPERIENCE WAS FANTASTIC. THE MAN THAT WORKED THE FRONT DESK WAS VERY FRIENDLY. HE PROVIDED ME WITH SHOPPING MALL INFO AND DIRECTIONS. HOUSEKEEPING SERVICE WAS WONDERFUL. ROOM NICE AND CLEAN AND THE HOTEL WAS VERY PEACEFUL. May 1, 2014
Rated 5.0 out of 5.0 by ALWAYS THE SAME I stay at this Inn every time I'm in the area and I am always totally happy with the rooms, the service and the staff. Mike Centrella April 25, 2014
Rated 2.0 out of 5.0 by new management New management, then new staff. It shows in a disappointing fashion. April 11, 2014
Rated 2.0 out of 5.0 by Don't go to the Restaurant Attached to the Property The room and amenities at this property are absolutely fine. The 'Sporting News' restaurant next door was a nightmare. First the waitress charged me $12 for an English muffin breakfast sandwich and a coffee. After she told me it was resolved I found she had charged me 3 different times. Still trying to get my money back... March 30, 2014
Rated 4.0 out of 5.0 by VERY!! nice staff Always enjoy my stay at Bells Rd. Inn. VERY!!! nice that they have parking for big trucks. Only wish they had breakfast bar. March 7, 2014
Rated 4.0 out of 5.0 by Bartender Franchesca As a frequent guest for a number of years, after work or after a long drive, when Franchesca is tending bar I am always certain to have pleasant experience. Franchesca serves her patrons meals from the menu as well as any waitress while also tending bar. What sets her service apart from the norm is her caring personality and attention to detail. Thank you Franchesca! February 21, 2014
Rated 5.0 out of 5.0 by great service. Have stayed at this property many times. Will go back. February 14, 2014
Rated 4.0 out of 5.0 by Business trip I had to make a quick business trip to Richmond, and my stay was actually quite pleasant. The only issue was that the bathroom was FREEZING for half of the trip, and we had to turn on the blow dryer for awhile to warm it up. Other than that, I had no issues. February 11, 2014
Rated 4.0 out of 5.0 Hotel was clean and the staff were very friendly The only issue I had encountered was one day of the three I was there , my room was not serviced at all. The only food around is a Subway, Mcdonalds, & hotels restaurant. Hotels restaurant however had good menu choices and my meals were good, portions were plenty. February 9, 2014
Rated 5.0 out of 5.0 by The restaurant This hotel is just great. We stay there every time we travel to New Jersey, up and back. And every time we do this there is a problem at the restaurant. No chardonnay , other flavors but the one time the manager said I could bring my wine down. Always had a lager beer on tap not this time. My husband had to drink bottle beer and not a good selection. That's the only game in town you would think they would be stocked a little better. They also charge top $ . We were in Georgia at a restaurant connected to the hotel and it was only $2.45 a glass of wine and $1.50 for draft beer. The sports bar !!!!! needs to get their act together. January 29, 2014
Rated 4.0 out of 5.0 by Restaurant Hurt Overall Experience The actual hotel staff (front desk) was very polite and responded to any issue very quickly. The location of the hotel was a bit out of the way and there is only a Subway restaurant close by for eating options. While the Sports Grill on site would have been a convenient and fun option for food, the service was slow and unmotivated. If the restaurant was better, the location of the hotel could have been compensated for. January 27, 2014
Rated 2.0 out of 5.0 by Failed at the little things The room was a typical design and clean, and everything in the room worked. But the hotel failed at the little things: 1 - Only one soap in the room, so you had to move it from shower to sink and back. 2 - TVs didn't work in the fitness center. 3 - I ordered room service breakfast (toast and fruit), and the toast came with no butter or jelly. Who eats dry toast? 4 - In the conference room for breakfast they put out yogurt but no spoons, and muffins but no napkins or plates. Had to find someone to ask for both. December 8, 2013
Rated 4.0 out of 5.0 by Overall Good We were in the area on business, so the location was good for us. The front desk staff was very helpful and polite. The room was comfortable and everything so clean, except the carpet! There was a big stain and several small ones. Overall this is a nice motel and with a good carpet cleaning it would rate excellent with me. November 24, 2013
Rated 3.0 out of 5.0 by OK for 1 night We were in Richmond to attend a party held at this hotel. We were assigned a room all the way on the other end of the hotel. It was a hike for me with bad knees, but since it was only 1 night, why bother asking for another room. The room was clean, nothing horrible. It was a little narrow. It was odd the faucets in the bathroom were mixed. The hot water was on the right side and the cold on the left. The rubber stopper was missing on the bathroom door, so it was noisy when you opened the door. The food provided by the hotel at the party was disappointing. Fish and chicken were dry. The staff at the party were attentive and professional. For the moderate price charged, I would say it was an ok place to stay. I would not stay longer then one night though. November 22, 2013
Rated 4.0 out of 5.0 by Great place to stay and great location Hello, I stayed here during a 3 night visit that included running the Richmond Marathon. The bed was absolutely comfortable and what a weary runner was needing after that race. The bathroom has plenty of counter space and a large shower. My sleep quality was marked average because I could hear every door slam late at night and early in the mornings. One night, a person knocked and knocked and knocked on a door down the hall and I could hear it. By the time I got to the guts to open my door and say something, it had stopped at least. The location of this hotel was good. It was not in the heart of downtown but was generally 15 minutes from where we needed to be throughout my visit. I would recommend this hotel to anyone travelling to Richmond. November 20, 2013
Rated 4.0 out of 5.0 by Enjoyable getaway Overall, Holiday Inn was a good choice for our family to stay. However, as a platinum member I would recommend more flexibility with breakfast coupon/voucher options. Being able to only use the coupons for best for breakfast was a "sore thumb" for us because one of us didn't eat eggs and the other doesn't eat pork. Rather, we shifted towards spending almost $40 dollars for breakfast (partially due to my fiance being pregnant). November 16, 2013
Rated 2.0 out of 5.0 by not too good room was not good....bed comforter had a nice big burn hole, dead center. How the person making up the bed left it...beyond me. Also all the furniture was stained, burnt, dinged -- gross. And the carpet ...disgusting. Sweet dreams. November 13, 2013
Rated 3.0 out of 5.0 by WAKE-UP CALL MY STAY PROBABLYWOULD HVE BEEN EXCELLENT EXCEPT FOR THE FACT I RECIEVED A WAKE -UP CALL AT 5 A.M. WHICH I DID NOT REQUEST. THIS DISTURBED MY SLEEP AND I COULD NOT GET BACK TO SLEEP -DO MY PLANS OS SLEEPING IN UNTIL 9 OR 10 WERE RUINED October 23, 2013
Rated 1.0 out of 5.0 by POOR FOR A HOLIDAY INN No recognition upon arrival of priority club nor platinum elite. carpets stained throughout drapes stained on left side. dirty take=out cup in refrigerator only one coffee cup in room. Restaurant staff was excellent and the food was good and hot. October 17, 2013
Rated 3.0 out of 5.0 by Okay service but could be better I paid a good rate and for a large group for a party we did not get a complimentary breakfast like I have received in other hotels. It was disappointing. Apart from that everything else was okay. October 16, 2013
Rated 4.0 out of 5.0 by so close to perfect! My room was outstanding. One female staff member made no mention of the fact that I am a rewards member. I could not encourage a visit to the restaurant; however, as I found it to be second rate, lacking in both quality and taste. The service was no better. It's a shame, too because of the convenients. October 15, 2013
Rated 4.0 out of 5.0 by Cofortable room, great service The room was clean and neat except the carpet. It "looked dirty" and had a lot of stains I paid for three rooms and the carpets were stained in all The staff was great. Very polite and profesional. Would never eat there again. I would recommend the motel, but not the resturant. The waiter was great.....the time to get a very easy breakfast was unsatisfactory and the hot cakes and oatmeal were COLD. We sent them back. The prices are really high just for the convenience of eating on site. we did enjoy the stay, but you need to clean the carpets. October 3, 2013
Rated 3.0 out of 5.0 by Bedroom is nice, but bathroom needs work The staff seemed friendly and the rate per night was good. The bed was also comfortable, although the TV was outdated a bit. The one main issue I had was with the bathroom. The towel holder above the toilet was falling off and under the sink there were some stains on the tile that were not cleaned. In addition, the water was very slow to drain when I was taking a shower. My ankles were covered in dirty water. September 25, 2013
Rated 5.0 out of 5.0 by wireless Password provided for wireless did not work, wireless with correct password sometimes was not accessible. Had to use wireless from my phone. September 23, 2013
Rated 5.0 out of 5.0 by Very Comfortable We enjoyed the hospitality and the stay. We spent multiple days at this Holiday Inn due to my Dad being at the VA hospital. The staff made the stay a little less stressful due to their friendliness upon check-in. The rooms were very clean and up to date. We will definitely stay here again! September 12, 2013
Rated 5.0 out of 5.0 by Great amenities & pet friendly! My family & I were passing through. It had great amenities and a great pet friendly facility. September 11, 2013
Rated 4.0 out of 5.0 by room and bed was fine. Internet, wireless did not work through my stay. A few weeks earlier it worked fine. September 4, 2013
Rated 5.0 out of 5.0 by Wonderful Staff Newly renovated and clean. The staff made our stay even more enjoyable - always around and smiling and helpful. It really makes a difference. My stay was over the weekend 08/16 - 08/17 and we had a pet. At times you could hear other doggies crying for their owners but not for long. We just turned our a/c on fan and drowned out any noise which is normal for most hotels. August 29, 2013
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