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Rated 3.1 out of 5 by 120 reviewers.
Rated 4.0 out of 5.0 by Overall Bartender acted like she could careless to serve people. August 9, 2014
Rated 5.0 out of 5.0 by Excellent Staff We've stayed here 3 or 4 times when we visit family in Richmond. Rooms are comfortable and clean. Staff is very friendly. We usually buy the breakfast which has a lot of choices for different tastes. We have used the restaurant/bar on occasion and that is good, too. Room did not get made up the first day, the light at the room entrance did not work, and the suitcase stand was broken. August 6, 2014
Rated 2.0 out of 5.0 by excellent in every way, clean rooms, good service our stay at your hotel was so enjoyable. The staff was outstanding, friendly and so hospitable. your food for our two event nights was outstanding and so delicious and plentiful.. I will be glad to return at any time and reccommend your hotel to anyone. We had te time of ou life... Looking foward to seeing you real soon. August 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service I enjoyed my stay. My bed was comfortable and I had great service. I did noticed that my bathroom was not cleaned and I also had to ask for more coffee. I drink a lot of coffee. When I returned from training, I did not have coffee to make in my room. Overall, I had a great stay. July 29, 2014
Rated 5.0 out of 5.0 by Great Service Good People We had a great time. Anything we needed they made sure we had it.We couldn't have asked for better people or service Thank You. July 23, 2014
Rated 4.0 out of 5.0 by great stay love having a small refrigerator and microwave in the room. comfortable bed. July 5, 2014
Rated 4.0 out of 5.0 by Great hotel for the price. I travel quite a bit for business and Holiday Inn has become one of my favorite hotel chains. I love that they offer both soft and firm pillows so I don't have to travel with mine. The beds are comfy and I appreciate that the bedding is layered and not super heavy. June 27, 2014
Rated 3.0 out of 5.0 by Fine for an overnight stay. Was on the way to vacation and we were splitting up the trip. Used my priority club point to book the stay. It's a fine place to stay if you're looking for an overnight stay. June 25, 2014
Rated 5.0 out of 5.0 outstanding service especially in the restaurant. I was very pleased with my stay. The rooms were clean, the staff very friendly. I arrived from Baltimore and got outstanding service especially in the restaurant. The hotel was quiet; I will stay here again when in Richmond. June 24, 2014
Rated 5.0 out of 5.0 by Nice 3 star hotel I was very pleased with my stay. The rooms were clean, the staff very friendly especially in the restaurant. Room service was great and the hotel was quiet which I cannot say for many that I have stayed in. I would rate my stay a 10/10. I will stay here again when in Richmond. June 18, 2014
Rated 4.0 out of 5.0 by Average The rooms were not up to HI cleanliness and were dated. The pillows were all firm. The air conditioner went from cold to warm and back without changing the adjustment. HOWEVER the internet was excellent!! June 15, 2014
Rated 3.0 out of 5.0 by Good and Bad Room were so so clean missing a few towels. No coffee in rooms and none at front desk. Staff said no coffee available cause truck never came. Pool stairs in shallow in were broken and daughter in law almost fell. We were there for sons Graduation from college and we all went down stairs to bar to celebrate and bar closed just before 11pm on a Friday night with a full bar of people. Breakfast was tasty and staff was polite in dining area... We stay at a lot of Holiday Inns and Exspress. I would not stay at this one ever again due to to the issues mentioned.... I'd rather stay at one closer to raceway then at this one.. June 10, 2014
Rated 3.0 out of 5.0 by Breakfast Service Very friendly in a nice way. Attentive to our needs. Food offered was good on buffet line. June 6, 2014
Rated 2.0 out of 5.0 by NEED Attention The room was average quality. The problems were the outlets in the room were not working. The exhaust fan in the bathroom there was no switch to turn on or off. It seemed as though it was not working. The straw that broke the camels back was housekeeping was cleaning our room at about 3:00pm and ran out of linen. We enter our room after attending a seminar to rest and our bed is stripped. No note or anything. Finally we talk with housekeeping who informs us of the problem. We called to talk with a manager and the only manager on staff is Housekeeping. That explains everything, they need new management. May 29, 2014
Rated 5.0 out of 5.0 by Exceptional staff I have stayed at this hotel often over the years when visiting Richmond. On the most recent occasion there was a routine maintenance issue with the commode in my room that unfortunately occurred in the middle of the night. I was not inclined to call for repairs at that time so I lost sleep instead. The person at the front desk and the Manager, Mr. Hymes, were so helpful and accommodating. They deserve commendation for how hard they work and how helpful they are to ensure their guests have the best possible experience with their hotel! Thank you. May 24, 2014
Rated 1.0 out of 5.0 by Disgusted My family came down for a graduation, and we were happy at all. The rooms that we were given were dirty and not ready for my family. There was a power outage and they did nothing to to assist us. My son is Cardiac patient and he had to walk down the flights of stairs to find out there is not exit to the 1st floor but only outside. The service during the day was horrible, they were nasty and disrespectful. Never again May 24, 2014
Rated 1.0 out of 5.0 by Not a good experience. DO NOT RECOMMEND. The AC did not work in our room. We did not get a good nights sleep because it was so uncomfortable. The Front Desk could not fix problem, nor could they move us to another room. Claims that a manager was not on duty to help rectify the problem, but instead gave us a business card to call the General Manager during the week. Our room was so hot and stuffy that we checked out at 6 AM just to get out of the room. The hotel hallway was cooler than the inside of our room. I would never stay here again. Hotel is very outdated and staff is unfriendly. It was a complete waste of my IHG Reward points. I would have rather not used reward points and paid cash to stay at another local, cheaper branded hotel. May 8, 2014
Rated 1.0 out of 5.0 by poor service The Hotel is average and your front desk staff and your sales staff leave a little bit to be desired. I would recommend you do not give your credit card or cash card to the front desk, I stayed on a direct bill to my company, I had to leave my card number in case of extra charges. As to my surprise and without my knowledge my card was charged with 2 nights stay. So bringing this issue to the staff, I was told the charges would roll off and there was nothing they could. So not only was my card tampered with, this held funds without my knowledge. This is a total customer service break down, and I feel I was just brushed off. and ignored. I am not happy with this Holiday Inn, and I am not finished with this. You DO NOT tamper with someone's credit card or cash cards with out their knowledge. April 28, 2014
Rated 2.0 out of 5.0 by The The room was okay, but no door to the bedroom. The towels that were availible were so solf, but not enough for our room. We had to leave without taking a bath. I spoke to the individual at the front desk and they did not care. April 3, 2014
Rated 5.0 out of 5.0 by Loved the friendly employees I had a wonderful stay at This Holiday Inn - this is the second time that I have Been a guest. All if the employees were so friendly and very welcoming to us. The room was great!!! March 30, 2014
Rated 1.0 out of 5.0 by HI Richmond Needs to be taken off list as a HI. Not up to standards of chain. I would not stay there again. March 10, 2014
Rated 3.0 out of 5.0 by Breakfast and Coffee Went down at 5am for coffee and was told could not have any till 6am, bought breakfast that morning for $12.58 which is unbelievable. The eggs and potatoes were cold. Otherwise the hotel was wonderful March 9, 2014
Rated 2.0 out of 5.0 by Thin Walls We stayed two nights at this Holiday Inn. Both nights we had a lot of issues sleeping. The walls are so thin we could hear the neighboring rooms conversations all night like they were in the room with us. Also, the gap under the door was so large my daughters hand fit under the door. Not to mention when people talked in the hallway it was like they were in the room with us all night. When we took showers the towels were dirty and the shower curtain had stains all over it. The breakfast was good but not for the twenty dollars per night per room on top of the rate. The website does not do a good job of booking multiple rooms either. We put in two rooms per night for six people but when checking in the computer put six people in each room so I was charged $40 more per night per room then the room rate I booked. The front desk said that it happened all the time. The front desk person was able to fix the bill and she did a great job fixing the issue. Overall we didn't enjoy our stay. March 3, 2014
Rated 3.0 out of 5.0 by Given a Room that was Admittedly in Need of Repair I am a frequent Holiday Inn customer. For my 2 night stay in Richmond (2/28 and 3/2) I was not impressed. First of all, we checked in at 9:15. At that time there were still customers in the restaurant and bar. We went up to our room and unpacked and went back down to the restaurant around 9:30. The posted hours said the bar was open until 11 and restaurant was open until10. We were told when we finally got service that the restaurant closed at 9 PM. When we told them their posted hours said differently we were looked at like we were crazy. We went to the front desk asking if we could still get room service and was told that the restaurant closed at 9. When we informed the lady working the front desk that the posted hours said they were open until 10 she said "Oh well I will see about getting that taken down." After traveling for 6+ hours the last thing we wanted to do was trek back out for food, but we had to because the delivery options were pizza and other not so healthy options. The next morning we get up and I immediately go over to the Keurig and there were 6 K-cups. One chai tea of some sort and 4 decaf coffee options. I stepped over to call the front desk to ask for some regular K-cups and order breakfast and the phone was dead... so no coffee and no way to hit #7003 to order breakfast through the automated system. So I decided to kick into high gear and get in the shower ASAP so I could get coffee and food. The shower wouldn't turn on properly due to an issue with the faucet. After 5 minutes of tugging on the piece that allows the water to go from the faucet to the shower head it worked... but then was stuck. Once we quickly got ready I went to the front desk and the maintenance gentlemen just happened to be there speaking with the front desk attendant. I spoke to her about the coffee, phone and shower. The maintenance man asked what room we were in #619# and he quickly said we were in a room that wasn't supposed to be in rotation and was on his list of rooms to fix. Now... that is very confusing to me? But the maintenance man said he would take care of our repairs and he did. All except the phone. Come to find out that is a Verizon issue. Now, all of these are minor issues, but al added up it really made for an annoying trip. I have never had this happen before at any other Holiday Inn or IGH location. It is almost like we were placed in a second rate room in need of repair because I used points and cash to pay for our room. Both times I spoke with the front desk attendant I never even received a simple apology. Even when I spoke about the issues in our room even after the front desk attendant and maintenance gentleman spoke about how my room was on his list of rooms that were in need of repair. She quit speaking to me and wen ton to kind of shortly tell him that dates are assigned for repair timeframes and that once a room's repair date passes the room goes back into rotation. It was the maintenance man who kindly went back to speaking directly to me and assured me he would take care of our issues... When I return to Richmond in a few months, I will be rethinking where I stay. All of this just kind of unnerved me and it is disappointing. March 3, 2014
Rated 4.0 out of 5.0 by Another Great Stay at Another Great Holiday Inn!! What more can I say? Great Location. Super staff. Front desk was GREAT! VERY HELPFUL! February 25, 2014
Rated 5.0 out of 5.0 by Home Great staff... very friendly. Good nights sleep, was ready to perform brain surgery the next morning. :) Thanks for making it feel like home. February 13, 2014
Rated 1.0 out of 5.0 by Hairy hotel I have stayed at this property several times in last month or 2 and have not checked in and found a clean room on first attempt. Usually there are hairs in bed and sheets look like they have been slept on. On 2 instances I gave up looking and asked that hotel bedding be changed. Tonight I asked for new sheets and hotel sent up 1 sheet and bed spread. I asked for another sheet and 4 pillow cases which were brought to my door and handed to me and person left. I am about to change bedding for tonight and I will be working in area for next 2 months but do not think I will come back to this location after my 2 days are up for this stay.. January 29, 2014
Rated 4.0 out of 5.0 by what's up with the TV? The room was fine; service was fine, etc., but, there were ads on the TV that kept sliding into the picture every few minutes and obscuring about a fourth of the screen! The ads were a promo for the the LG TV themselves talking about Clear Voice etc.. This was very, very annoying and needs removed from the TV's. I don't know what kind of deal was done with LG to get those ads in there, but it needs to end! Thanks for listening. January 26, 2014
Rated 1.0 out of 5.0 by Swingers Party My family and I came to Richmond to spend the holidays with family after visiting Richmond during the summer to attend Redskins Training Camp. So we checked with no problems for the first couple days. Then things changed a bunch of high school basketball teams checked in and they were loud and over the place. So they checked out and then the swingers came to town you would have thought that they would be discreet but they weren't. They were wild and crazy from the time they checked in to the time they checked out. We will never ever stay here again. Please I urge you not to come no way near this hotel. January 10, 2014
Rated 2.0 out of 5.0 by Smoking Smell After we checked inn we went out for dinner. When we came back late night our romm smelled like some one smoked in the room. We told front desk they said they will come and check. But they never came. This room suppose to be non smoking room. December 17, 2013
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