Rated 4.0 out of 5 by 58
Rated 5.0 out of 5.0 by BILL47374 Richmond 11/22
I have been staying at this Hotel since they opened several days a month. The Staff has always been very kind and helpful. Never rude or not willing to assist. The building is new and went through the normal start up problems with elevators and computer startups, act. They have a handle on it.
As the restaurant reviews are less than stellar I think this could be a dinner Menu offering combined with the way certain dishes are prepared for individual taste. I have had excellent sandwiches and some evening meals , breakfast menu and quality is great. Not the typical buffet at some Holiday Inn Expresses or Hampton Inns with self serve waffle makers and hard boiled eggs. The staff at the lounge and kitchen are flexible and eager to accommodate. For the money, it appears a fair deal and because of the Hotels excellent location to town and freeway it is easy to.
The House Keeping has been excellent and I seem to lose personal items (quite costly) at times and have always had them turn up in the lost and found. They are very honest. A lot of Hotels are Black Holes for those things.
I feel very comfortable staying there and normally do not write lengthy reviews but felt This time I should. The most Important quality to me is the people who work there are constantly trying to improve your stay and the attitude shows. If not, I do not see them the next time around.
I am a business owner and understand this from both sides of the fence.
I would recommend this Hotel to anyone passing through for one night or one week.
November 26, 2013
Rated 5.0 out of 5.0 by ron3 Great Stay
Super nice staff and very comfortable room. Clean and roomy.
November 24, 2013
Rated 5.0 out of 5.0 by Paul82 Great stay!
The staff was superb!Very helpful and friendly!Will make it a point to stay there in the future.
November 12, 2013
Rated 3.0 out of 5.0 by steve1959 GOOD MOTEL TERRABLE RESTURANT
POOR SERVICE Ordered steak med and received it raw , server never came back to check until she brought the check. veg were raw,
November 5, 2013
Rated 5.0 out of 5.0 by Captainwhitie Brand New Hotel
This place is pretty nice. The beds are great, the tvs fit the room, the bathrooms are big, and the food is good.
November 1, 2013
Rated 5.0 out of 5.0 by pickycustomer21 Clean and comfy
I am very picky about hotels and usually have some kind of complaint, this time I told my husband "I have no complaints about the hotel." Room was clean, bed was comfortable. Looks like it may have been remodeled recently, not sure. I would recommend this hotel to anyone looking for a clean and comfy place to spend the night.
October 29, 2013
Rated 2.0 out of 5.0 by Helen99 several things wrong
The first night we were there we could hear EVERY truck that was on rte.80. I told the person in charge and she said "Oh this is the first time that we had a complaint about that from this room(124)." Nothing else!!! The refrigerator made terrible noises when it came on and off during the night We were very disappointed in our stay.
October 28, 2013
Rated 5.0 out of 5.0 by Seattleredeye Great remodel!
Spent a lovely weekend in Richmond for a college reunion and used the freshly remodeled Holiday Inn as home-base. The place was clean, quiet (despite being completely booked) and new. The bed was comfortable, The staff was great. The food was good. I would definitely stay there again!
October 23, 2013