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Rated 4.3 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by The Best Stay in Years Great Place Great stay Great people will go back to this place over and over September 26, 2014
Rated 5.0 out of 5.0 by Excellent experience Friendly staff greeted me on the way in, asked if I needed anything every time I walked by, room was great, location was great. Food (breakfast and dinner) was wonderful. Everyone was friendly and accommodating. September 26, 2014
Rated 5.0 out of 5.0 by Simply the best. Spent 10 days in varying IHG properties while receiving treatments for cancer in Philadelphia. It is a two day trip by car to Philadelphia from St. Louis. I took three days on my way home. My last stay was my best. I was so disappointed with my experiences in Philly where I stayed a week, that the Richmond location, and the lovely staff was like a balm that soothed me. Every person I had contact with,went beyond service. They cared, they gave of themselves. They took my plight and care, personally. That experience is elusive in today's service industry. I had experienced so many times before, in the past, that I expected the same on this journey. I found it only at Richmond. Thank you everyone...you know who you are. September 24, 2014
Rated 3.0 out of 5.0 by Dirty appearance and no breakfast bar This hotel has a modern appearance bu is lacking additional cleaning. The carpets appeared dirty throughout the building. The exercise room can use additional equipment (weights?) and he pool needs cleaned. The other issue is a lack of a breakfast bar. For the price of stay, this should be included. I travel on business frequently to this area and others and have recently stayed with another hotel chain. HI used to be my first stop for reservations but I've had a better experience lately and plan to move HI down a notch or two. This hotel will not be my first choice when coming to this area. Sorry ... September 20, 2014
Rated 5.0 out of 5.0 by Friendly staff Everyone there makes you feel that your number one priority! There wasn't a time that I felt brush aside when I had a request. September 18, 2014
Rated 4.0 out of 5.0 by Overall Stay at this Holiday Inn I typically do not choose the Holiday Inn as my first choice but I may consider it in the future. I liked my bed, slept well and the room was quiet. On this visit I was there with a conference group. I think that the conference was overwhelming for the staff. They were obviously stressed with that amount of people checking in at one time. The meals were stressful as well. Breakfast was not organized and not on time. Really not a big deal for me but this group consisted of majority elderly and they surly complained. If breakfast was scheduled for 7:00AM, the they wanted to be getting food at that time. A couple of staff made comments. One staff person said that the conference was disorganized. I did not comment. September 17, 2014
Rated 5.0 out of 5.0 by Comfortable, convenient hotel in Richmond The location is right of the highway and is close to the majority of shopping and fast dining places. Rooms are very clean and staff is extremely friendly. September 12, 2014
Rated 5.0 out of 5.0 by Great Place Very clean rooms and a great staff. We will be back for sure. My wife and I just love this place. September 4, 2014
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