Rated 5.0 out of 5.0 by RoadTriper Great front desk customer satisfaction
Had a minor problem at check in and Robbi did a wonderful job at making the stay an excellent experience.
June 16, 2013
Rated 3.0 out of 5.0 by PlatinumPCMember Excellent, except for special orders at the restaurant...
Tired upon arrival, we decided to go to the hotels restaurant. I requested chicken parmesan, with the sauce for the spaghetti on the side. The server told me it would come separately in a bowl. When I got it, the spaghetti was drowned in sauce with the extremely crispy chicken on top. I mentioned it to the server, who said he would get me another, but due to the slowness of getting it in the first place, I demurred and just ate the chicken. The next morning, we went for breakfast, not even thinking it possible for something similar to occur. I ordered the breakfast skillet, no mushrooms, two fried eggs on top. My husband ordered breakfast skillet (with mushrooms) scrambled eggs on top. I received breakfast skillet with mushrooms, fried eggs on top, my husband, yes, you guessed it, breakfast skillet, no mushrooms, scrambled eggs on top. Really? We mentioned it to the server (different one than the night before) who showed us she had written it correctly, the kitchen just did it wrong. When we mentioned our food had been wrong twice in roughly 12 hours, she took our room number and said we would be contacted. We haven't been. Would I let this keep me from returning? No, but perhaps from trying to eat at the restaurant! Food was good, if not as ordered...
May 24, 2013
Rated 5.0 out of 5.0 by Rommel37 Service great
Check in and check out great. Maid service honored do not disturb and allowed me much needed sleep
May 24, 2013
Rated 4.0 out of 5.0 by HILad Very Nice Place to Stay
The Richmond Holiday Inn is very nice. It's a new facility with all the amenities. The staff is friendly and very helpful. The only downside would be their cable TV package. If they upgrade their cable TV package, they would have a totally excellent place to stay.
May 24, 2013
Rated 4.0 out of 5.0 by WingerDinger Clean and comfortable
We have stayed here two times this month and both time have been an enjoyable experience. The motel is new and the staff seem to enjoy being there.
May 21, 2013
Rated 5.0 out of 5.0 by ups34 Great Service
Helpful staff. Nice new location. Close to exit. Many Resturnats in the area
May 17, 2013
Rated 5.0 out of 5.0 by Cindy49 Beautiful new hotel
I will be making the Holiday Inn chain of hotels my #1 priority whenever I travel. This was a beautiful stay - the room was impeccably clean and comfortable. I wish I could have stayed longer!
May 5, 2013
Rated 4.0 out of 5.0 by Sherle Comfortable beds too!
Room was very clean and breakfast was excellent! The only problem was was with the elevators not working properly. I would stay there again if in the area.
May 4, 2013